Inter-Tel AXXESS Manual page 564

System Features
® ®
INTER-TEL AXXESS
9.23 Announcement Stations: When a call rings in or is transferred to a hunt group, the
Announcement and Recall timers are started. The incoming call circulates through the hunt
group until it is answered or the Announcement timer expires. When this timer expires, the
unanswered call is picked up by the designated announcement station which is a playback
device that answers the call and plays a message. Meanwhile, the call continues circulating
through the hunt group (unless it was sent to a Voice Processing application and then trans-
ferred to a station). If it is answered by an available hunt group station while the announcement
station is connected to the call, the call leaves the announcement station. Each direct ring-in
call transfers to the announcement station only once. If it remains unanswered when the Over-
flow timer expires, the call is sent to the overflow station. Or, if there is no overflow station,
the call is sent to the recall destination station when the Recall timer expires.
9.24 Overflow Stations: The Overflow timer is started when the Announcement timer
expires or, if there is no announcement station, when the call is received by the hunt group. If
an incoming hunt group call is unanswered when the Overflow timer expires, the call is picked
up by an overflow station. The overflow station is a playback device that answers the call and
plays a message. Meanwhile, the call continues circulating through the hunt group (unless it
was sent to a Voice Processing application and then transferred to a station). If the call is
answered by an available hunt group station while the overflow station is connected to the call,
the call leaves the overflow station. The Overflow timer restarts each time the unanswered call
leaves the overflow station. An unanswered call returns to the overflow station each time the
Overflow timer expires until the call is answered by a hunt group station or it is sent to the
recall destination station.
9.25 The following table shows the path that an incoming hunt group call follows for all pos-
sible combinations of announcement and overflow stations.
9.26 If an announcement or overflow station has call forward enabled, hunt group calls fol-
low the forward, and the forwarding destination station acts as the announcement or overflow
station.
Page 5-38
MANUAL VERSION 11.0 – May 2008
Table 5-8. Hunt Group Call Path
Ann.
Station
No
Yes
No
Yes
Over Flow
Call Path
Station
No Call remains in hunt group.
No Call goes to announcement
station only once, after
Announcement timer expires.
Yes Call goes to overflow station
after each expiration of Over-
flow timer.
Yes Call goes to announcement
station once (after Announce-
ment timer expires) then goes
to overflow station after each
expiration of Overflow timer.
Announcement and Overflow Stations