Inter-Tel AXXESS Manual page 572

System Features
® ®
INTER-TEL AXXESS
9.59 There are three feature codes that can be used for logging in to and out of the ACD hunt
groups: ACD Agent Login, ACD Agent Logout, and ACD Agent Login/Logout. The first two
perform only one operation. The third (Login/Logout) is a toggle feature code that logs the sta-
tion in or out of all associated ACD hunt groups at once. If the toggle feature code is pro-
grammed in a user-programmable button with a lamp, the lamp is lit when the agent is logged
in to an ACD hunt group and available to receive calls, and it is unlit when the agent is logged
out.
9.60 To log out of all of your ACD hunt groups at once using the login/logout feature
code:
9.61 To log in to all of your ACD hunt groups at once using the login/logout feature
code:
1.
2.
9.62 To log in to one or more hunt groups using the ACD agent login feature code:
1.
2.
3.
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MANUAL VERSION 11.0 – May 2008
While on or off hook (single-line users must lift the handset), enter the ACD Agent
Login/Logout feature code (328). The display shows AGENT LOGGED OUT OF ALL
ACDS, and you hear a confirmation tone. Hang up if off hook.
While on or off hook (single-line users must lift the handset), enter the ACD Agent
Login/Logout feature code (328). If you were already logged in, the display shows
AGENT LOGGED OUT OF ALL ACDS, and you hear a confirmation tone. If you
were not logged in, continue to the next step.
The display shows AGENT LOGIN AGENT ID. Do one of the following:
— To log in to all ACD hunt groups for which you have an Agent ID: Enter your
Agent ID. The display shows AGENT LOGGED INTO ALL ACDS. You are
logged into only the ACD hunt group(s) that use the Agent ID that you entered.
Hang up if off hook. If another agent is already logged in at this station, you hear
reorder tones, and the display shows DIFFERENT AGENT ID ALREADY
USED. You must have the other agent log out before you can use that station.
— To log in to all of your ACD hunt groups that do not use Agent IDs: Press
The display shows AGENT LOGGED INTO ALL ACDS. You are logged into
only the ACD hunt group(s) that do not use Agent IDs. Hang up if off hook.
While on or off hook (single-line users must lift the handset), enter the ACD Agent
Login feature code (326). The display shows AGENT LOGIN ACD NUMBER.
Enter the pilot number of the desired ACD hunt group. (Or, you can press
to several ACD hunt groups at once.)
If you entered an invalid hunt group number, the display shows NOT AN ACD HUNT
GROUP, and you hear reorder tones.
The display shows AGENT LOGIN AGENT ID. Then do one of the following:
— To log in to ACD hunt group(s) using Agent IDs: Enter your Agent ID. The dis-
play shows AGENT LOGGED INTO ALL ACDS. You are logged into only the
ACD hunt group(s) that you requested in step 2 that use the Agent ID that you
entered in this step. If another Agent ID is already logged in at this station, you
hear reorder tones, and the display shows DIFFERENT AGENT ID ALREADY
USED. You must have the other agent log out before you can use that station.
— To log in to ACD hunt group(s) that do not use Agent IDs: Press
play shows AGENT LOGGED INTO ALL ACDS. You are logged into only the
ACD hunt group(s) that you requested in step 2 that do not use Agent IDs.
If you were already logged in, the display shows ALREADY LOGGED INTO (hunt
group).
#
to log in
#
. The dis-
#
ACD Agent Login/Logout
.