Inter-Tel AXXESS Manual page 688

System Features
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INTER-TEL AXXESS
C. DO-NOT-DISTURB AND REMINDER MESSAGES
17.12 The system has default do-not-disturb and reminder messages in American English,
British English, Japanese, and Spanish. However, the messages that use Japanese characters
can be reprogrammed only through an Administrator's station (see
17.13 The language of the messages seen by the station user, both when programming his or
her station and when calling another station that is in do-not-disturb, are determined by the sta-
tion's programmed language. That is, if a system's primary language is Japanese, and the sta-
tion is programmed for the primary language, the user will see only Japanese messages when
programing a message. If a Japanese-programmed station calls an American English-pro-
grammed station that has selected do-not-disturb message 02, the Japanese station's user will
see the Japanese version of message 02.
NOTE:
Model 8520, and Model 8560 Phones can be used for viewing Japanese messages. Other
phones do not support Japanese displays.
17.14 When do-not-disturb or reminder messages are reprogrammed, the programmer should
attempt to keep the meanings for the messages in both lists the same. That is, if the Primary
Language do-not-disturb message 02 is changed to "PAGE ME," a similar message should be
programmed for the secondary language do-not-disturb message 02.
D. VOICE PROCESSING
17.15 When a Voice Processing application receives a call from a station or trunk, the phone
system tells the application which language is programmed for that device. For example, if the
Primary Language is set to American English and the Secondary Language is Japanese, then:
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17.16 When using a Call Routing Announcement application with digit translation, the indi-
vidual Voice Processing applications assigned to the digits can be programmed to override the
device language and provide prompts in one language only. Using this method, you can pro-
gram a Call Routing Announcement tree that offers callers a choice between languages. For
example:
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Page 5-162
MANUAL VERSION 11.0 – May 2008
Only Executive Display, Professional Display, Standard Display, Associate Display,
If a trunk programmed for American English rings in to an application, the Voice Pro-
cessing will play American English prompts.
If a station programmed for Japanese calls voice mail, the station user will hear Japa-
nese prompts.
If a station programmed for American English receives a call on a trunk that is pro-
grammed for Japanese and then transfers the call to voice mail, the caller (using the
trunk) will hear Japanese voice prompts.
If a Japanese station is forwarded to voice mail, a caller on an American English station
or trunk will hear the "American English" prompts (the user-recorded mailbox greeting
will be heard in the language in which it was recorded) when the call is forwarded.
The Call Routing Announcement application could have a greeting that says, "Thank
you for calling. For English prompts, press 1. NIHONGO WA, 2 WO OSHITE KUDA-
SAI (for Japanese, press 2)."
The digit translation for digit 1 would lead to an application that overrides the calling
device's programming and uses only American English prompts.
The digit translation for digit 2 would lead to an application that overrides the calling
device's programming and uses only Japanese prompts.
page 5-283).
Do-Not-Disturb and Reminder Messages