Inter-Tel AXXESS Manual page 463

9.4 Callers hear the Voice Mail company greeting and recorded instructions that tell them
what to do next. Users simply listen to the prompts and press the keypad button that corre-
sponds to the desired choice. If the user does not respond immediately, a second set of prompts
is played.
9.5
Most prompts are interruptible, and users can press the desired button at any time dur-
ing the prompt. The prompt then stops, and the system acts on the requested choice.
B. MAILBOXES
9.6
A mailbox is a storage location on the Voice Processing PC hard disk that stores all
messages that have been directed to it. (The hard disk also stores prompts, greetings, and spe-
cial programming.) Each "Subscriber" (member of the voice message system) is assigned a
unique mailbox number. At system default, the passwords are the same as the mailbox num-
bers. (For example, the default password for mailbox 1001 is "1001.")
9.7 There are three types of mailboxes on the Voice Mail system: Standard, Receive-Only
and System Administrator. There can also be Extension IDs which are stations that do not have
mailboxes, but that are included in the recorded directory.
•
The Standard mailbox owner receives all of the available subscriber options as autho-
rized through DB Programming. Standard mailbox features include:
—
—
—
—
—
—
•
A Receive-Only mailbox type may only listen to new messages, save, delete, or recover
them and access personal options. This type of mailbox is restricted from recording and
sending messages and has no access to remote messaging.
•
There can be only one Voice Mail System Administrator. The Voice Mail System
Administrator has all of the options a Standard mailbox subscriber has, plus the follow-
ing features:
—
—
—
•
Extension IDs are used in conjunction with transferring calls through the Automated
Attendant or using the Extension Directory. The extension ID allows callers to be trans-
ferred to station extensions which do not have mailboxes and allows the station user to
record a directory name and set up a password.
9.8
Calls transferred from the Automated Attendant or a Call Routing Announcement appli-
cation to a station with a mailbox can be screened, announced, or unannounced. Separate pro-
gramming flags determine the methods used for transferring calls to stations with mailboxes.
See page 4-19
Mailboxes
®
INTER-TEL AXXESS
Listening to new messages
Recording and sending messages
Deleting and restoring messages
Saving messages
Accessing personal options (greeting, password, etc.)
Accessing remote messaging (if authorized through DB Programming)
Record and send broadcast messages to all subscribers of the Voice Mail system
Provide mailbox and group list maintenance
Record and select
Custom Audiotex Recordings
for details.
Voice Processing Features
®
MANUAL VERSION 11.0 – May 2008
4
Page 4-37