Page 1 Axxess ® Administrator’s Guide...
Page 5 Part Number 550.8001 AXXESS ® ADMINISTRATOR’S GUIDE Issue 8.2, January 2004 © Inter-Tel, Inc. January 2004 printed in US...
Page 7 It provides information necessary to properly administer the system. The contents of this guide, which reflect current INTER-TEL standards, are subject to revision or change without notice. Some features or applications mentioned may require a future release and are not avail- able in the initial release.
Page 9: Table Of Contents
Inter-Tel Phone Features ........
Page 10 Table of Contents ® AXXESS ADMINISTRATOR’S GUIDE — January 2004 CONTENTS Call Transfer ............203 Call Screening .
Page 11 Automatic Fax Detection ..........310 Index Default Feature Codes Voice Mail Flowchart ® AXXESS ADMINISTRATOR’S GUIDE — January 2004 Table of Contents PAGE Page vii...
Page 12: Fcc Regulations
(REN) for this equipment. Customers connecting this equip- ment to the telephone network shall, before such connection is made, give notice to the telephone company of the particular line(s) to which such connection is to be made, and shall provide the telephone company with the following information: —...
Page 13 * Also interfaces with Class A and B. ** When using T1 facilities to provide DID service, do not use the DID facility interface code (FIC); instead, pro- vide the telephone company with DID answer supervision code “AS.2” and the FIC for the requested T1 service. ®...
Page 14 “How to Identify and Resolve Radio-TV Interference Problems” This booklet is available from the U.S. Government Printing Office, Washington, D.C. 20402, Stock No. 004-000-00398-5. If RFI problems persist, contact Inter-Tel Customer Support. The Axxess ® system is now product safety certified by Canadian Standards Association (CSA) for use in both the United States and Canada.
Page 15: Safety Regulations
Before installation, also check the local electrical codes for important information concern- ing the installation of telephone and electronic equipment. The following safety information is reprinted from UL 1459. When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, elec- tric shock, and injury to persons, including the following: Read and understand all instructions.
Page 16: Save These Instructions
Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electric shock from lightning. Do not use the telephone to report a gas leak in the vicinity of the leak. Save These Instructions...
Page 17: Introduction
Telephone System........
Page 18: Telephone System
TELEPHONE SYSTEM The Inter-Tel Axxess Telephone system is a state-of-the-art, digital, voice/data, hybrid tele- phone system. As a hybrid system, it incorporates many of the user-friendly features of key systems with many of the expanded features and flexibility of private branch exchange (PBX) systems.
Page 19 — Seize specific devices for troubleshooting purposes Administrator features are described in detail beginning on Any Inter-Tel phone can be designated as an administrator station through Database Program- ming. All designated administrator stations should be equipped with display phones to show system alarms and make programming easier.
Page 20: Voice Processor
Introduction ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 VOICE PROCESSOR The system Voice Processor can be used for any of the following applications: • Voice Mail: This application handles all calls that are directed to voice mail (other than through the Message Notification/Retrieval application) by subscribers and non-sub- scribers.
Page 21 Station Message Detail Recording (SMDR) Information Storage: SMDR informa- tion can be stored on the Voice Processor’s hard disk and then processed using call record sorting software, such as Inter-Tel’s Inside Track VOICE MAIL NETWORKS A Voice Processor can be installed on any or all nodes in the system network. These Voice Pro- cessors can also be networked together to allow a caller to leave a message on the local Voice Processor for a mailbox located on another Voice Processor in the network.
Page 22 Introduction ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 VOICE MAIL ADMINISTRATOR DUTIES As the voice mail administrator, you can use special features that are not provided to other voice mail users. The system administrator mailbox has all standard subscriber features plus the ability to do the following: •...
Page 23: Administrator Procedures
Recording Custom Voice Mail Prompts ........51 Administrator Procedures ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 PAGE...
Page 24: System Administrator Features
— Print error logs — Seize specific devices for troubleshooting purposes Any Inter-Tel phone station can be programmed to be an administrator station by the database programmer or by another administrator station. NOTE: Single-line sets can not be used as an administrator station.
Page 25: Placing The System In Night Mode
You are prompted to enter a node number. Enter the desired node number. You hear a single confirmation tone. The display shows DAY MODE IS ON. Placing the System in Night Mode ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 Administrator Procedures Page 9...
Page 26: Setting System Date And Time
Administrator Procedures ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 SETTING SYSTEM DATE AND TIME NOTE: Software versions 8.2 and later support the automatic Daylight Saving Time feature. To enable the automatic Daylight Saving Time feature, the Enable Daylight Saving Time flag in Database Programming must be set to Yes.
Page 27: Setting Network Date And Time
1 or 2, the display shows INVALID TIME, and you are prompted to enter a new time. Setting Network Date and Time ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 to backspace or press MUTE...
Page 28: Synchronizing Network Time
NETWORK TIME SYNCHRONIZED. PROGRAMMING THE DATABASE USING AN ADMINISTRATOR’S STATION Any administrator station can perform database programming using an Inter-Tel phone. How- ever, it requires a display phone, and an Executive Display, Professional Display or Model 8560 Phone is strongly recommended.
Page 29 NOTE: Passwords are very important to system security. Without sufficient password protec- tion, the telephone system database is vulnerable to unauthorized access. Depending on the database changes you make, the system may require a reset after program- ming. If so, the system will prompt you for a reset and ask if it should be done immediately or delayed.
Page 30: Station Programming
You can use your administrator station to program the following station information: • Create or delete Administrator stations: You can program any other Inter-Tel phone to be an additional administrator station, or you can delete administrators. (You cannot program this for your own station or a single-line station.) •...
Page 31 1. Attendant: To assign an attendant to serve this station, press 2. Username: To change the username of the station, press Station Programming ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 NEXT to scroll forward, or press the low end of the Volume button or PRE- VIOUS to scroll backward.
Page 32 Administrator Procedures ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 c. Toll Restriction: This option allows you to set the station class of service for day and/or night modes. To select it, press ton. Then do the following: 1. The display shows TOLL RESTRICTION OPTION. Press 2.
Page 33 INFORMATION IN THIS CHART IS SHOWN AS FOLLOWS: YOUR INPUT PHONE DISPLAYS Station Database Programming Flowchart ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 Enter Program Database feature code 9932 ENTER DATABASE OPTION Press 1 or STATION menu button...
Page 34: System Programming
Administrator Procedures ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 System Programming You can use your administrator station to program the following system-wide information: • Define Do-Not-Disturb messages: The messages for the Do-Not-Disturb feature can be reprogrammed through an administrator’s station. (See concerning their use.) Administrators can delete or change messages 01-20 to any value...
Page 35 2. When the display shows the desired DND message, enter the new message as 3. Press System Programming ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 for a Program Planning Sheet. or the Speaker button to cancel programming and discard any...
Page 36 Administrator Procedures ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 4. To program another message, scroll to the desired message and repeat these 5. Press b. Password: This option allows you to set a password that limits access to the admin- istrator programming feature.
Page 37 NOTE: shows INCOMPLETE EXTENSION. System Programming ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 Scroll through the numbers: To scroll through the extension number list, press the high end of the Volume button or the NEXT menu button to scroll forward, or press the low end of the Volume button or the PREVIOUS menu button to scroll backward.
Page 38 Administrator Procedures ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 2. The display shows SWAP (extension) WITH EXTENSION. Enter the second NOTE: number, the system discards any changes that have not yet been saved, and the display shows NO UPDATE PERFORMED. If the entered extension is the adminis- trator station performing the swap, the same extension number as the target station, or the wrong device type, the display shows CONFLICTING EXTENSION.
Page 39 INFORMATION IN THIS CHART IS SHOWN AS FOLLOWS: YOUR INPUT PHONE DISPLAYS System Database Programming Flowchart ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 Enter Program Database feature code 9932 ENTER DATABASE OPTION Press 2 or SYSTEM menu button ENTER SYSTEM OPTION...
Page 40 — Valid Call Timer with Polarity Reversal: If a loop reversal is received before the Valid Call Timer expires, the call will be made valid immediately, and the Inter-Tel phone display will begin call cost. When a second loop reversal is received, the system will terminate the call.
Page 41 Display and Model 8560 Phones also show the options: STATION, SYSTEM, and TRUNK.) Press OPTION. Trunk Programming ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 ) or Speaker button to cancel programming again to continue. menu button. The display shows the extension number, or ACCEPT to accept the displayed .
Page 42 Administrator Procedures ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 To Program an Individual Trunk: Press ton. Then program trunk options as follows: a. The display shows ENTER TRUNK EXTENSION. Enter the extension number of the trunk to be programmed using one of the methods described on b.
Page 43 1. COS for day or night mode: To program the toll restriction class of service for 2. Exempt from ARS: To program the Exempt from ARS option, press Trunk Programming ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 the YES menu button, followed by press or the NO menu button, followed by the list.
Page 44 Administrator Procedures ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 3. Subject to toll restriction: To program the trunk group Subject to Toll Restric- Trunk List: To program the list of trunks for the trunk group, press TRUNK LIST menu button. When the display shows ENTER TRUNK EXTEN- SION, enter trunks into the list as follows: 1.
Page 45 TRUNK GROUP menu button Press 6 or TRUNK BUSY menu button Trunk Database Programming Flowchart ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 Enter Program Database feature code 9932 ENTER DATABASE OPTION Press 3 or TRUNK menu button ENTER TRUNK OPTION...
Page 46 Administrator Procedures ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 FIGURE 3. Trunk Database Programming Flowchart (Continued) CONTINUED FROM PREVIOUS PAGE Enter the number of the trunk group to be programmed TRUNK GROUP OPTION Press 1 or ANS ACCESS DAY menu button...
Page 47: Programming System Speed-Dial Numbers
REDIAL • Press one of the speed-dial buttons on the Inter-Tel phone to enter the outside telephone number (up to 16 digits) programmed under that button. Speed-dial names can contain up to 16 characters. To program speed-dial names, dialpad but- tons are used to enter the desired letters, numbers, and punctuation in English/Spanish, or Japa- nese (Katakana).
Page 48 Administrator Procedures ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 • In numeric mode, the dialpad buttons are used to enter numbers 0-9, the pound ( button is used for entering a hyphen (-), and the asterisk ( a colon (:). For example, 1 •...
Page 49 To erase the number: Press prompt, then press Press play shows SYS SPD BIN #XXX UPDATED. Programming System Speed-Dial Numbers ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 DIAL NUMBERS AND NAMES button to backspace. Or, press MUTE page 31, then press or ACCEPT.
Page 50: Programming And Using Dss/Blf Buttons
Direct Station Selection/Busy Lamp Field (DSS/BLF) buttons (located on a DSS/BLF unit, Mini-DSS unit, or an Inter-Tel phone) provide one-button access to extension numbers. If the button is equipped with a lamp, you can visually monitor the status of the associated extension.
Page 51 To use the speakerphone: While on hook, press the Speaker button or Speaker button lights. The display shows ENTER EXTENSION NUMBER. If you want to place a private (non-handsfree) call to an Inter-Tel phone, press the pound ( Press the desired DSS/BLF button.
Page 52 Administrator Procedures ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 RANSFERRING CALLS TO STATIONS While on a call, press the desired DSS/BLF button. The call is placed on transfer hold. a. Transfer to a station that is forwarded to voice mail: You hear repeating double tones and the display shows DEST FORWARDED TO VOICE MAIL.
Page 53: Managing System And Network Alarms
The system’s Alarm Reporting feature detects equipment failures. If there is a system failure that affects service, a major alarm is displayed at all affected phones. If all Inter-Tel phones in the system are inoperative, any alarm messages are sent to the system’s primary serial port (on the CPU).
Page 54 Administrator Procedures ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 O RESPOND TO A MINOR ALARM FROM ANY ALARM DISPLAY STATION When a minor alarm indication appears, write down the alarm information. While on hook, clear the alarm by entering the Clear System Alarm feature code (9850) or the Clear Network Alarm feature code (9851).
Page 55: Clearing Alarms
Alarms that do not have a numbered priority are prioritized in the queue by date and time. Clearing Alarms ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 You can press IDLE MENU at any time to view the idle menu instead of the Administrator Procedures...
Page 56 Administrator Procedures ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 When alarms are generated: • The highest priority alarm is placed in the front of the queue, regardless of when lower priority alarms are generated. For example, if A114 (priority 3) and A116 (priority 4) are currently in the queue, but A119 (priority 2) is generated, A119 is placed first in the queue.
Page 57 Slow Flash: Modem is disabled. • Solid: Modem is connected to a call. Enabling/Disabling The Call Processing Card Modem ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 If an invalid modem extension is entered, the display shows INVALID MODEM Administrator Procedures page 34).
Page 58: Resetting The Call Processing Card Modem
Network Groups are programmed properly. When the Network Group Diagnostics feature code is entered, the phone system initiates pings from each Inter-Tel IP device and determines if the other devices respond to the ping. If a device does not respond to the ping or if a firewall is detected, the system issues a Message Print message (see mended that you enable a port for Message Print before you run this diagnostics feature.
Page 59: Seizing A Device
ENTER DEVICE: 1 Seizing a Device ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 after the digit to continue). (If you enter an invalid board number, the after the digit to continue). Valid numbers depend on the type of board. (If you...
Page 60: Freezing/Unfreezing The System History
Administrator Procedures ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 FREEZING/UNFREEZING THE SYSTEM HISTORY When certain system failures occur, service personnel might request a “system history freeze.” This allows them access to the system database so that they can analyze system activity for the time period preceding the alarm.
Page 61: Voice Mail Administrator Features
To erase and re-record your message, press Voice Mail Administrator Features ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 to access the main menu, enters the system administrator’s mailbox to reach the System Administrator Menu. (There is not a prompt for to identify yourself as a mailbox owner.
Page 62: Maintaining Mailboxes And Group Lists
Administrator Procedures ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 MAINTAINING MAILBOXES AND GROUP LISTS Using the system administrator’s mailbox, you may provide basic voice mail mailbox and group list system maintenance. This maintenance includes the following: • Record the name of a standard mailbox, extension ID, or a group list •...
Page 63: Importing Fax Documents
When the fax transmission is complete, the system tells you that the document was received. Press Importing Fax Documents ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 to identify yourself as a mailbox owner. to access the System Administrator Menu. .) One of the following occurs when you enter the number: if the number is correct and go to the next step.
Page 64: Creating Audiotex Recordings
A single recording may be used for multiple applications. After making the required recordings, the system administrator must determine which ones play during the telephone system’s day and night modes of operation. This can be done from either the system administrator’s mailbox or through Database Programming.
Page 65 If you wish to add to your recording, press in step 3. To erase and re-record your recording, press Creating Audiotex Recordings ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 to identify yourself as a mailbox owner. to access the System Administrator Menu. (make a recording).
Page 66 Administrator Procedures ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 O ASSIGN CUSTOM AUDIOTEX RECORDINGS TO SPECIFIC APPLICATION EXTENSION NUMBERS Dial the voice mail access number. You hear the main menu. During or after the greeting, press Enter the system administrator mailbox number and password.
Page 67: Recording Custom Voice Mail Prompts
If you wish to add to your prompt, press To erase and re-record your prompt, press Recording Custom Voice Mail Prompts ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 52. The Secondary Language prompts have the equivalent text in the same OR RESTORE SYSTEM PROMPTS to identify yourself as a mailbox owner.
Page 68 ...is not available. The number entered is not valid. Using the buttons on your telephone, please spell the last name of the person, then press POUND. For the letter Q, press 7. For the letter Z, press 9. To exit the directory, press STAR.
Page 69 To return to the previous menu, press STAR. Message canceled. To mark this message private, press 1. To mark this message for certified delivery, press 2. Default Voice Mail Prompts Administrator Procedures ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 CONTENT (Continued) Page 53...
Page 70 Administrator Procedures ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 PROMPT To mark this message priority, press 3. Message marked private. Message marked certified. Message marked priority. To send this message to additional mailboxes, press POUND. To backup within your message or recording, press 1.
Page 71 For personal phone notification, press 2. For notification of all new messages, press 1. For priority-only, press 2. Please enter the destination telephone number and wait for further instructions. The new number is... Please enter the start time. Please enter the stop time.
Page 72 Administrator Procedures ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 PROMPT Invalid time. For AM, press 1. Please select the days of the week on which you wish to be notified. Not used. Please enter your mailbox number. Today Yesterday January...
Page 73 To change and spell the first name, press 5. To change and spell the last name, press 5. Using the buttons on your telephone, please spell the first name of the person. Then press POUND. For the letter Q, press 7. For the letter Z, press 9.
Page 74 Administrator Procedures ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 PROMPT If this is the correct recording, press POUND. Warning, no recording has been made. Invalid application entered..is not a valid recording number. 247-252 Not used. This is a return receipt verifying the message sent has been heard.
Page 75 I'm sorry. This mailbox is currently in use and cannot be accessed. Please try again later. Not used. If you are calling from a rotary-type telephone, please stay on the line and your call will be answered. You can not reply to a system sent message.
Page 76 Administrator Procedures ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 PROMPT Service is set for Monday through Friday. Service is set for each day of the week. Recording canceled. The system was busy and could not deliver message notification at the speci- fied time.
Page 77 I am unable to communicate with your fax machine. Please make sure it is operating properly and try again. Please enter the 10 digit area code and telephone number of your fax machine. The number you enter may be up to twenty digits in length.
Page 78 Administrator Procedures ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 PROMPT To search for messages last in first out, press 2. To change the search order for new messages, press 1. To change the search order for saved messages, press 2.
Page 79 I’m sorry, you cannot reply to this network message. The following message could not be delivered to... This nonsubscriber message could not be delivered to... Default Voice Mail Prompts Administrator Procedures ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 CONTENT (Continued) Page 63...
Page 80 Message received from an outside number with no Caller ID information. I'm sorry. I do not have valid Caller ID information..the network... Your call is being handled by the Inter-Tel voice processing system. Page 64 CONTENT (Continued) Default Voice Mail Prompts...
Page 81 Thank you for calling XYZ Company. All of our representatives are busy Sample right now. Please hold. Administrator Database Programming Planning Sheets Administrator Procedures ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 TEXT WHERE USED (EXT #) Ext.2011 (Hunt Group Overflow Station)
Page 82 Administrator Procedures ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 FIGURE 5. Administrator Database Programming Planning Sheets (Continued) STATION PROGRAMMING: For each station to be programmed, record the following information: Station Extension #: Administrator station? Attendant station? House Phone? This station's attendant:...
Page 83 MESSAGE 16 (TAKE MEDICATION): MESSAGE 17 (MAKE RESERVATION): MESSAGE 18 (REVIEW SCHEDULE): MESSAGE 19 (LUNCH): MESSAGE 20 (REMINDER): Administrator Database Programming Planning Sheets ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 PRIMARY LANGUAGE MESSAGE SECONDARY LANG. MESSAGE Administrator Procedures Page 67...
Page 84 Administrator Procedures ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 FIGURE 5. Administrator Database Programming Planning Sheets (Continued) Changing Station Extension Numbers: OLD EXTENSION NUMBER NEW EXTENSION NUMBER Swapping Stations: EXTENSION NUMBER SWAPPED WITH EXTENSION Page 68 Administrator Database Programming Planning Sheets...
Page 85 Toll Restriction Classes of Service: Trunks in Trunk Groups: Administrator Database Programming Planning Sheets Administrator Procedures ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 Polarity Reversal or Valid Call or Valid Call with Polarity Reversal Yes or No Normal or Short...
Page 86 Administrator Procedures ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 Page 70 Administrator Database Programming Planning Sheets...
Page 87: System Hardware
Keymaps ............80 Default Inter-Tel Phone Feature Buttons ....... . 84 Secondary Extension Appearances .
Page 88 Axxess IP and SIP Operating Modes ........
Page 89: Introduction
INTRODUCTION The Inter-Tel hardware houses the system power supply unit and the circuit cards. Together, the circuit cards in the phone system’s cabinet perform the switching activities for the system, detect incoming calls, process data-controlled features, and control the interaction of station instruments, trunks, intercom calls, and Voice Processor applications.
Page 90: Station Instruments
AXXESS ADMINISTRATOR’S GUIDE – January 2004 STATION INSTRUMENTS To allow system flexibility and cost efficiency, a variety of Inter-Tel and industry-standard third-party station instruments can be used on the Inter-Tel phone system. These include: • Model 8000 Digital Phones (8560, 8520, 8500) •...
Page 91 INTER-TEL PHONES The features supported by Inter-Tel digital and analog phones are described in the following paragraphs. NOTE: Throughout this guide, the term “Inter-Tel phone” refers to the full-feature phones man- ufactured and sold by Inter-Tel. The term does not apply to industry-standard single-line, dual- tone multi-frequency sets.
Page 92 • Executive, Professional, Standard, and Associate Display Phones • Axxess and Eclipse Basic Digital Phones To use an enhanced speakerphone on a Digital Phone, the user establishes a call and presses ∞ (the Special button) and then the Speaker button (or presses Enhanced Speakerphone feature code –...
Page 93 NOTE: The volume adjustment range of non-AIM and non-DVK analog phones may not be suitable in all user environments. In such cases, Inter-Tel recommends using AIM and/or DVK phones, if possible. Every Analog, IDS, and Wave Phone station has a built-in, integrated speakerphone that allows the user to dial while on hook and allows handsfree operation on outside calls and inside (inter- com) calls.
Page 94 System Hardware ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 Six-Line Liquid Crystal Display (LCD) All Model 8560, Executive, and Professional Display Phones have a six-line LCD. Each line has 16 characters. (A picture of the Model 8560 display is shown in the Figure below. A pic- ture of the Executive display is shown on the following page.) The top two lines are for stan-...
Page 95 The displayed information is described throughout the instructions in this section of the manual. Older Inter-Tel phone types are available in a standard or display model. The non-display phones can be converted to display phones by installing LCD Units (refer to REPLACEMENT PARTS for unit part numbers).
Page 96 There can be up to 250 different phone keymap groups. Each node contains its own keymap programming. (There are also 20 maps for DSS/BLF Units.) Each Inter-Tel phone is assigned a standard keymap and can also have an alternate keymap. page 169 for information about switching between standard and alternate keymaps.
Page 97 Hunt Group Key: Like a DSS/BLF button, this button dials a hunt group pilot number when pressed and, if assigned to a button with a lamp, will show the status of that hunt group. Inter-Tel Phones ® AXXESS ADMINISTRATOR’S GUIDE – January 2004...
Page 98 System Hardware ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 • Individual Trunk Key: This button is associated with one trunk. It can be used for placing outgoing calls, and for picking up calls on hold and answering incoming calls on that trunk.
Page 99 Analog Phones need to have Previous and Next buttons pro- grammed in their keymaps to scroll through displays. They also need an Accept button to accept entries when in numeric programming mode. Inter-Tel Phones ® AXXESS ADMINISTRATOR’S GUIDE – January 2004...
Page 100 ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 Default Inter-Tel Phone Feature Buttons When the system is in the default state, all phones are in the same keymap group and have the following feature buttons. Feature code descriptions start on represented by keycaps with...
Page 101 The secondary extension button can be located on an Inter-Tel phone or on a DSS/BLF Unit. There are two ways to make a secondary extension button: •...
Page 102 Light-Emitting Diode (LED) Indications The Inter-Tel phone Call buttons, trunk buttons, speed-dial buttons, hunt group buttons, and some of the feature buttons contain light-emitting diodes (LEDs). The LED flash rates indicate the status of the stations, trunks, and features.
Page 103 (Green a conference at LED*) your station, or is unplugged. TRUNK (Red LED) *This applies only to Inter-Tel phones with red/green LEDs. Digital Phone LED Rates ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 SLOW MEDIUM 30 IPM...
Page 104 Connecting a Headset For convenience, an electret headset can be used at any Inter-Tel phone. The Speaker button is used to connect and disconnect calls when the headset is attached. Some headsets have a power-saver mode that disables the headphone after a period of silence.
Page 105 DSS/BLF unit. The rate can be set to 300, 600, 1200, 2400, or 4800 (1200, 2400, or 4800 if it is a system serial port). Digital Phone LED Rates ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 8560 ODEL...
Page 106 A customer-provided, modem-equipped data device (such as a data terminal or a personal com- puter) may be attached to an Inter-Tel phone that has an optional data port module installed. Model 8560, Model 8520, Executive Display, Professional Display, Standard Display, and Associate Display Phone users can adjust the bit rate (bps) of the PCDPM connected to the phone.
Page 107 If you wish to return the active data call to your primary voice path, press the flutter- DATA The data device can be used for initiating a data call, without the use of an Inter-Tel phone. The user causes the modem to select a trunk or intercom channel and dial the desired number.
Page 108 1. Following the procedures of your data device’s communications software, instruct the device to come off hook and dial the extension number, or a trunk access code and the telephone number, of the data device to be called. The call will be processed and will be automatically connected when answered. The pleted, then it flutters.
Page 109 When the call is disconnected, the is unlit. To transfer the data call back to an associated Inter-Tel phone before disconnect- ing the call: While on or off hook: a. Press the fluttering the party at the site of the remote data device.
Page 110 Desktop Interface is a station-level communications protocol that allows a PC, attached to a PCDPM on a Model 8560, Model 8520, Executive Display, Professional Display, Standard Display, or Associate Display, to emulate an Inter-Tel phone for call handling. This protocol will allow devices such as PC phones, operators’ consoles, ACD supervisors, and integrated contact management tools to be developed for the system.
Page 111 Because the AgentSet does not have feature buttons, a dialing pad, or a speaker, it must be con- nected to a PC that is equipped with an OAI product that emulates an Inter-Tel phone. The OAI product is used for dialing and feature access.
Page 112 The table below explains the difference between standard and extended ring cadences for the various types of single-line devices used on the Inter-Tel phone system in the United States. SINGLE-LINE DEVICE SLA, SLC, SLC-16, or T1...
Page 113 ADMINISTRATOR’S GUIDE – January 2004 Off-Premises Extensions (OPX) Off-premises extensions are remote single-line DTMF sets that are connected to the Inter-Tel system through telephone company OPX circuits (or customer-provided circuits). Off-premises station users gain access to the features by hookflashing (pressing and releasing the hookswitch quickly) and entering feature codes.
Page 114 AXXESS ADMINISTRATOR’S GUIDE – January 2004 DIGITAL DIRECT STATION SELECTION/BUSY LAMP FIELD (DSS/BLF) UNITS The Inter-Tel system supports three types of DSS/BLF Consoles/Units. The unit used depends on the phone. • With Model 8560 and Model 8520 Phones: Model 8560 and 8520 Phones equipped with a PCDPM support up to four 50-button DSS/BLF Units.
Page 115 IP AND SIP DEVICES Devices using Axxess IP and Session Initiation Protocol (SIP) allow users to communicate using the Local Area Network (LAN) and the telephone system. The telephone system sup- ports the following IP and SIP devices: • Model 8000 Multi-Protocol Endpoints •...
Page 116 The Model 8690 is an advanced IP phone that has an LCD touch screen that displays a tele- phone interface. A stylus pen provides access to elements on the interface, which include a dialpad, feature buttons, menu buttons and navigation buttons. The Model 8690 can operate in SIP mode or Axxess IP mode (see ® Microsoft Windows CE.NET V4.2, and includes ports and connectors for optional hardware...
Page 117 Once it has launched, the telephone interface covers the entire desktop except the taskbar. To minimize the telephone interface and access the desktop area of the screen, press the tele- phone icon or the Show Desktop icon located on the task bar as shown below. The phone inter- face is minimized, and you have access to the desktop.
Page 118 System Hardware ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 Backlight If the phone remains idle for several minutes, the backlight on the screen will time out and the screen will go dark. To “wake” the screen, either lift the handset or touch the screen. The instructions below explain how to change the timeout value for the backlight.
Page 119 System Memory and Storage The Model 8690 Phone ships with 128 MB of RAM and 64 MB of flash RAM. The telephone application is pre-loaded on the device, with approximately 5 MB of RAM available to the user The Model 8690 Phone does not have a built-in hard drive. Storage memory will not sur-...
Page 120 Inter-Tel will not be held responsible for any problems resulting from an unavail- able line that is connected to the MGCP gateway. Inter-Tel also recommends that users reg- ularly test the MGCP gateway for dial tone.
Page 121 Axxess IP and SIP Operating Modes The Model 8000 Multi-Protocol Endpoints have the ability to operate in Axxess IP mode or Session Initiation Protocol (SIP) mode. Axxess IP mode supports nearly all of the system features except for the limitations listed above.
Page 122 Group Listen Headset On Headset Off Axxess IP Default Feature Codes The following table lists the default feature codes for features supported in Axxess IP mode. FEATURE NAME Account Code – Following Calls Account Code – Optional ACD Agent Log In...
Page 123 A call was established, but the device cannot send DTMF digits. IP and SIP Devices ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 Probable Cause The number of programmed IP Make sure all available voice devices exceeds the number of channels are set to VoIP.
Page 124: Optional System Equipment
AXXESS ADMINISTRATOR’S GUIDE – January 2004 OPTIONAL SYSTEM EQUIPMENT The following optional equipment can be purchased and installed with the Inter-Tel system. Complete specifications and installation instructions are provided in the Inter-Tel Axxess Installation and Maintenance Manual. Voice Processor: Provides multi-port integrated voice processing features (voice mail, auto- mated attendant, hunt group announcement and overflow, SMDR storage, Record-A-Call, etc.)
Page 125 System Hardware ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 Playback devices: A playback device (answering machine) can be used in place of the Voice Processor interface to help process calls. The device answers a call, plays a message, then dis- connects from the call (or transfers it to a hunt group) to allow the caller access to other system resources.
Page 126 System Hardware ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 Page 110 Optional System Equipment...
Page 127: System Features
Maintenance of Node-Spanning Hunt Groups ......147 ® AXXESS ADMINISTRATOR’S GUIDE – January 2004...
Page 128 Inter-Tel Phone Displays ........
Page 129 Inter-Tel Phones: ........
Page 130 System Features ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 CONTENTS Record-A-Call ............214 Agent Help .
Page 131: Access To The Features
Depending on the feature and system programming, users can either enter feature codes imme- diately after lifting the handset or while on hook, or they must signal the system before enter- ing the feature code. Inter-Tel phone users signal the system by pressing the Special button (which is represented by flash (press and release the hookswitch quickly).
Page 132: Speaker Buttons
Speaker ( SPKR speaker ( ) represents the Speaker button. HOLD BUTTONS On all Inter-Tel phones (except the Model 8000 Series phones) the Hold feature is controlled by a Hold ( HOLD illustration ( ) represents the Hold button.
Page 133: Trunk Access Codes
(defaults to Trunk Group 1 and 911). Selects an outgoing trunk according to the programmed outgoing access mode for that station. (Inter-Tel phones use the OUTGOING button or a Call button.) CODE Allows the station user to enter a forced or optional account code that will apply to all calls following the entry of this feature code and will appear in the SMDR.
Page 134 Page 118 CODE DEFINITION (Continued) (Inter-Tel Phones Only) Allows the phone user to deter- mine how ringing outside calls will be answered: simply by lifting the handset or pressing the Speaker button (auto- matic answer), or by lifting the handset or pressing the Speaker button and pressing a Call button, individual trunk button or the ANSWER button.
Page 135 This code returns the user-programmable buttons to the database default values. (Inter-Tel Phones Only) Allows a user to transmit a con- versation over the phone speaker while in handset or headset mode (Inter-Tel Phones Only) Disables/enables the phone’s...
Page 136 Cancels a message waiting indication that is waiting at the station without requiring the user to respond to it. (Inter-Tel phones can use the asterisk [*] button while viewing the message.) Leaves a message waiting indication at a station without first placing an intercom call.
Page 137 Do-Not-Disturb. The Redirect Ringing Call feature does not require any premium features. (Inter-Tel Phones Only) The phone user can set reminder messages that signal the station at specific times. Or, the user can cancel all reminder messages for the station.
Page 138 Station Speed Dial button plus a location code for programming and dialing, or they can program speed-dial buttons for one-button dialing.) (Inter-Tel Phones Only) This allows a phone user to switch between standard and alternate keymaps. Enables or disables the database-programmed System Forwarding feature for this station.
Page 139 9962 Compresses call processing messages sent to Database Programming, speeding up transfers. You should not dis- able this feature unless instructed to do so by Inter-Tel per- sonnel. 9961 Dumps various statistics related to the Database Program- ming compression algorithm. This feature should be used only when directed to do so by Inter-Tel personnel.
Page 140 This is used by Inter-Tel software developers and cannot be used in Beta or Production software. 9933 Allows an Inter-Tel field technician to dump out a device or structure when debugging a problem. The system dumps the internal data structures for that extension to message print.
Page 141 ISDN information element). Entering the feature code one more time turns this feature off. 9962 This is used by Inter-Tel software developers and cannot be used in Beta or Production software. 9945 This is used by Inter-Tel software developers and cannot be used in Beta or Production software.
Page 142 Verifies that the system Network Groups are programmed correctly. When the feature code is entered, the phone sys- tem initiates pings from each Inter-Tel IP device and deter- mines if the other devices respond to the ping. If a device does not respond to the ping or if a firewall is detected, the system issues a Message Print message.
Page 143: Extension Numbers
Hunt groups 1-75 Voice Processor Applications Page Zones External Page Ports Individual Trunks Extension Numbers ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 1000-1999 2000-2074 or 2000-2299 2500-2999 9600-9609 or 9600-9649 (Used only for programming a feature button to select a page zone.) 91000-91003 94000-95999 (Determined by card slot and device number.
Page 144: Attendant Stations
One attendant can be designated as the primary attendant who can receive unsupervised out- side call recalls, hunt group recalls, and calls that cannot be matched to patterns in call routing tables. When Axxess ® • Node Attendants: There can be a primary attendant for each node.
Page 145: Attendant Recall
If an attendant station transfers a call and it is not answered before the Attendant Transfer timer expires, it will recall the attendant station. If a station user transfers or forwards an outside call to an outside telephone number, it becomes an “unsupervised” CO-to-CO call because no inside parties are involved. The CO-to- CO call is limited by the Unsupervised CO timer.
Page 146: Hunt Groups
System Features ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 O ANSWER A HOLD OR TRANSFER RECALL AT AN ATTENDANT STATION When you see a hold or transfer recall display (XXXX RCL FROM YYYY) and hear a recall ringing: If desired, lift the handset.
Page 147: Hunt Group Call Processing
Hunt Group Call Processing ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 DISTRIBUTED HUNT GROUP CALL PROCESSING 1st call begins here 2nd call begins here...
Page 148 System Features ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 • If hunt group camp on is not allowed, and all stations on the hunt group list are unavail- able, the hunt group members will not have any camp-on indications. Callers will hear one of the following: —...
Page 149: Hunt Group Remove/Replace And Do-Not-Disturb
O REMOVE THE STATION FROM ITS HUNT GROUP GROUP Inter-Tel Phones: While on or off hook, enter the Hunt Group Remove feature code (322) to halt hunt group calls or enter the Hunt Group Replace feature code (323) to return the station to its hunt group(s). Or, use the Hunt Group On/Off feature code (324) to toggle the hunt group mode on or off.
Page 150: Ucd Hunt Groups
System Features ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 UCD HUNT GROUPS NOTE: The Uniform Call Distribution Hunt Groups premium feature is required to use UCD fea- tures. Uniform Call Distribution (UCD) hunt groups provide additional features to improve hunt group efficiency.
Page 151 If an announcement or overflow station has call forward enabled, hunt group calls will follow the forward, and the forwarding destination station will act as the announcement or overflow station. Announcement and Overflow Stations ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 ANN. OVERFLOW CALL PATH...
Page 152: Voice Processor Applications As Announcement/Overflow Stations
NOTE: Standard Display, Associate Display, Axxess Basic, Eclipse Basic, Model 8500, Model 8520, and Model 8560 Phones do not send DTMF tones on intercom calls and therefore cannot stop circulating through the hunt group by dialing a digit.
Page 153 System Features ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 UCD Hunt Group Supervisors and Station Monitoring The Station Monitor feature allows hunt group supervisors to monitor the calls of anyone in a specified hunt group. It can be useful in training or in evaluating the performance of hunt group members.
Page 154 System Features ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 O MONITOR A HUNT GROUP CALL To use the speakerphone: While on hook, enter the Station Call Monitoring feature code (321). You hear a confirmation tone and the Speaker button lights. The display shows ENTER EXT TO MONITOR.
Page 155: Acd Hunt Groups
5, 5, 5, 10, and 10, the average call count of 7 will be assigned to the next agent who logs in. ACD Hunt Groups ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 page 134 (if the UCD Hunt Group premium feature is included in...
Page 156 System Features ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 If an extension list is included in an ACD hunt group set for Longest Idle or Balanced Call Count distribution, it will treat each station in the extension list as a separate agent; it will not ring all of the stations on the list at once.
Page 157: Acd Agent Login/Logout
The display shows AGENT LOGGED INTO ALL ACDS. You are logged into only the ACD hunt group(s) that do not use Agent IDs. Hang up if off hook. ACD Agent Login/Logout ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 AGENT ID IN UCD/ACD HUNT GROUP HUNT GROUP Ext.
Page 158 System Features ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 O LOG IN TO ONE OR MORE HUNT GROUPS USING THE While on or off hook (single-line users must lift the handset), enter the ACD Agent Login feature code (326). The display shows AGENT LOGIN ACD NUMBER.
Page 159 This flag overrides the station’s Transfer-To-Connect station flag, which is disabled by default. Restart ACD Idle Time Upon Login Flag ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 AGENT WRAP System Features Page 143...
Page 160 Dial the pilot number of the hunt group where the call is ringing. Inter-Tel Phones: If the system is programmed for direct connection of reverse trans- ferred calls, you are immediately connected. If not, press the flashing CALL, individ- ual trunk, or Single-Line Sets: You are automatically connected.
Page 161: Acd Hunt Groups Span Nodes
If the Remote Call Distribution Hunt Groups premium feature is not included in the node’s software license, the off-node options will not appear in the list when program- ming members for ACD hunt groups. ACD Hunt Groups Span Nodes ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 LOGIN “ALL” LOGIN RESULT DISPLAY...
Page 162: Operational Changes
System Features ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 Operational Changes • The Station Monitor feature remains limited to a single node. Members who are logged in to a remote node or who are logged in to the supervisor’s node from a remote node cannot be monitored.
Page 163 When the extension number of a logged-in station is changed, the new extension will be logged in with the same Agent ID and will not be disconnected. This applies to stations logged in both remotely and locally. Maintenance of Node-Spanning Hunt Groups ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 System Features Page 147...
Page 164: Trunk Features
The system supports Caller ID, ANI, and DNIS. These features provide information about the source of the call. • Caller ID: Caller ID information gives the caller’s telephone number and/or name. • ANI: Automatic Numbering Identification (ANI) information identifies the caller’s telephone number.
Page 165: Inter-Tel Phone Displays
INTER-TEL PHONE DISPLAYS Whether call information appears on the Inter-Tel phone display and what information appears, is determined by station flags in the database. The flags are: • Expanded CO Call Information On Displays: This station flag determines whether call information (trunk name or call information) is displayed at the phone. If it is enabled, the Outside Call Party Information Has Priority flag (described below) deter- mines what is displayed.
Page 166 RINGING IN display. ANI and Caller ID information is also sent to the voice mail application to provide the caller’s telephone number as part of the message envelope. SINGLE-LINE SET DISPLAYS System software V8.1 and later supports the transmission of Caller ID to single-line sets. This feature uses the calling party information that the system cabinet receives from the central office (CO).
Page 167: Outgoing-Access, Allowed-Answer, And Ring-In Assignments
The ring in destination(s) for the trunk group will receive direct ring-in calls on trunks in that trunk group. On Inter-Tel phones with ring in, the individual trunk or Call button flashes, and the display indicates a ringing call. Allowed answer for the trunk group is automatically assigned to a station with ring in.
Page 168: Automatic Route Selection (Ars)
It can be used for placing outgoing calls and trans- ferring or forwarding calls to outside telephone numbers. Stations can be restricted to using only ARS for placing outgoing calls. Also, because users do not have direct access to trunks on other nodes, ARS is the only way users can place calls using the other nodes’...
Page 169 “1” but no area code, the dial rules include the 1 and drop the area code. Dials the modified telephone number: If the number is allowed, the system seizes an idle trunk in one of the selected trunk groups, waits for the Dialing Wait After Connect timer to expire, and then dials the number.
Page 170 System Features ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 When ARS is used, the station user hears dial tone when the feature code is entered (manually or automatically using a Call button, the ARS button, or the dials the number and hears silence until the trunk is seized and dialing is completed. (The user will not hear the digits being dialed.) The call appears under an available Call button or trunk...
Page 171: Toll Restriction
Absorbed Digits: Trunk groups that are subject to toll restriction can be programmed to “absorb” (ignore) the first digit(s) dialed. This allows the system to handle the dialed digits just as they would be by the local telephone company or PBX to which the sys- tem is connected.
Page 172 System Features ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 The default values of COS 01-09 are as follows. NAME ARS Only Deny Area/ Office Deny Operator Deny Toll Access Deny International Deny Equal Access Deny Local Calls Denied Numbers Allowed...
Page 173: Emergency Call Feature
If all of the members are unavailable, the call camps-on to Route Group 1 until a trunk is available. Emergency Call Feature ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 NOTICE System Features Page 157...
Page 174 Also if the Message Print option is enabled, the alarm message is sent to the designated output port. Page 158 Inter-Tel highly recommends that only local trunks be installed and used for EMERGENCY CALL FEATURE AXXESS DATABASE: EMERGENCY EXT. =...
Page 175: Emergency Outgoing Access Lists
If the system is installed in an area where 911 service is not available, it is suggested that the number for the local police or fire department or the telephone company operator be substi- tuted. If the database programmer renders this feature inoperative by removing all trunk access and/...
Page 176: Calling Party Number Field
The IPRC statically maps Voice over IP resources on a one-to-one, non-blocking basis for each loop-start port within the MGCP device. Inter-Tel currently supports the following gateways: • AudioCodes MP-100 Foreign Exchange Office (FXO) Gateway: Supports up to four loop start line (FXO) ports.
Page 177 Inter-Tel will not be held responsible for any problems resulting from an unavail- able line that is connected to the MGCP gateway. Inter-Tel also recommends that users reg- ularly test the MGCP gateway for dial tone.
Page 178 DISA is a programmable feature that allows an outside party to dial into the system from an external DTMF telephone and then dial extension numbers, hunt group pilot numbers, and off- node device extensions. (DISA callers do not have access to outgoing trunks or page zones.) Any of the trunk groups can be programmed to receive incoming DISA calls in day and/or night mode.
Page 179: Security Codes
DISA: O USE From a DTMF telephone, dial the telephone number of the DISA trunk. When the call is answered by the system, you hear system intercom dial tone. If you hear a single progress tone, enter the appropriate (day or night) DISA security code, followed by pound (#).
Page 180: Inter-Tel Phone Features
• On the Executive, Standard, and Axxess Basic Phones, an illustration on the button (that looks like this lower end in place of the down arrow and the higher end in place of the up arrow.
Page 181: Selectable Ring Tone
The tone of the phone ring signals (all tones except call waiting) can be changed by the user to create distinctive ringing. If stations are placed close together, changing the tone makes each station’s ring easier to recognize. On all Inter-Tel phones, the tone is changed by entering a fea- ture code and a code, as described below.
Page 182: Extension Number, Username, Time And Date Display
The “DKTS Alternate Transient Display” timer can be set to 1-255 tenths of a second (0.1-25.5 seconds). The default value is 10 tenths of a second (1 second). This timer affects only those Inter-Tel phones with the “DKTS Alternate Transient Display Timer” flag enabled. “TRANSIENT CALL INDICATION ON CALL ANSWER” STATION FLAG This programmable station flag determines whether the station user will see a call display when answering a call by pressing a secondary extension button or by reverse transferring.
Page 183: User-Programmable Feature Buttons
NOTE: This feature does not apply to single-line sets. Individual Inter-Tel phone buttons can be designated as “user-programmable” in the keymaps during database programming. The installer can program the default feature codes, and the sta- tion user can reprogram the feature codes as desired. Default phone feature codes are shown on page 84.
Page 184 System Features ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 Enter the feature code or extension number to be stored under that button. (If program- ming the You hear a single progress tone when the programming is completed. Display phones show the newly programmed feature. If you attempt to program a non-programmable button or enter an invalid code, you will hear repeating reorder tones, and the feature code assigned to the button will remain unchanged.
Page 185: Standard/Alternate Keymap Switching
STANDARD/ALTERNATE KEYMAP SWITCHING In Database Programming, each Inter-Tel phone is assigned a standard keymap and can also have an alternate keymap. The user can switch between the keymaps by entering a feature code. Having two keymaps provides the user with access to more features or trunks. In most situa- tions, the user would have one button programmed with the Switch Keymap feature code (399) in each keymap so that it would be easy to change the keymap.
Page 186: Automatic Call Access
ADMINISTRATOR’S GUIDE – January 2004 AUTOMATIC CALL ACCESS This feature allows an Inter-Tel phone user to determine the way incoming calls are answered by entering a feature code to select the type of call access. The four variations are as follows: •...
Page 187: Music-On-Hold And Background Music
The Music-On-Hold feature not only makes waiting on hold as pleasant as possible, but it assures the holding party that the call is still connected. Inter-Tel phone users can choose to listen to background music by entering the Background Music feature code (313).
Page 188: Multilingual Capability
The system selects the language to use for each call, as determined by the trunk, station, and Voice Processor programming, as described below. Japanese prompts can be viewed only on the digital display phones. Other Inter-Tel phones do not support Japa- nese displays.
Page 189: Secondary Language Selection
System Features ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 Secondary Language Selection There is a field provided for each station in the system called “Secondary Language.” This field corresponds to the Change Language feature (301). In version 5.2, this feature toggles between the System Primary Language and the System Secondary language.
Page 190: Do-Not-Disturb And Reminder Messages
English-programmed station that has selected Do-Not-Disturb message 02, the Japanese sta- tion’s user will see the Japanese version of message 02. NOTE: Only digital display phones will display Japanese prompts. Other Inter-Tel phones do not support Japanese prompts. When Do-Not-Disturb or reminder messages are reprogrammed, the programmer should attempt to keep the meanings for the messages in both lists the same.
Page 191: Multi-Language Feature On Network Operation
Voice Processor application that does not override the device language.) An Inter-Tel phone user can assign the Change Language feature code to any user-programma- ble button. Changing a phone’s language automatically changes any display. For example, if a station changes from English to Japanese while in Do-Not-Disturb mode with message 02, the display would change from American English message 02 to Japanese message 02.
Page 192: Intercom Calls
(377). Handsfree Enable/Disable An Inter-Tel phone user can always receive private calls by disabling the phone Handsfree Answering feature using the Handsfree On/Off feature code, as described in the following paragraph. The phone user hears repeating double tones when receiving an intercom call and must lift the handset (or press the Speaker, Handsfree Mode is disabled.
Page 193: Station-To-Station Calling
When you hear repeating double tones, lift the handset. O RECEIVE A TRANSFERRED NOTE: button. Inter-Tel Phones: When the play shows (calling station) TFR FROM (transferring station), lift the handset and press the (or Call button) to speak handsfree. You are connected to the caller. (Executive Dis- play, Professional Display, Model 8560 Phone, and some Executone Phone users have the same menu button options as described for a ringing intercom call.)
Page 194: Placing Intercom Calls
Interdigit timer may expire and you will hear reorder tones. One of the following will occur: a. If calling a handsfree Inter-Tel phone, speak after you hear a double tone. The dis- play shows IC TO (username).
Page 195 If the called station is busy, the display shows (username) IS BUSY. You have the following options (in addition to the menu buttons described previously): 1. Disconnect: Hang up and try later. If dialing handsfree (Inter-Tel phones 2. Camp on: Do not hang up, your call camps on. When the called station is 3.
Page 196: Intercom Camp On And Queue Callback
O CAMP ON TO AN EXTENSION NUMBER • All Inter-Tel Phones: If you hear a busy signal when calling an extension number and wish to camp on, do not hang up. You hear music (if enabled) while camped on. When the station is available, a private call is automatically placed, and you hear repeating double tones until the call is answered.
Page 197: Busy Station Queue Callback
O CANCEL A QUEUE REQUEST • Inter-Tel Phones: While on hook, enter the Queue Callback feature code (6). The dis- play shows QUEUE REQUEST CANCELED. • Single-Line Sets: Lift the handset, enter the Queue Callback feature code (6), and hang Busy Station Queue Callback ®...
Page 198: Inter-Station Messages
To signal that a message is waiting, a called Inter-Tel phone’s display shows the number of waiting messages. Each time the display shows the message source for each of the waiting messages in the order they were received.
Page 199: Leaving Messages
DIRECTORY menu button to use the intercom directory to look up a number. Refer to page 238 Other Inter-Tel Phones: While on hook, enter the Silent Message feature code (367). Then dial the extension number of the desired station. Single-Line Sets: Lift the handset and enter the Silent Message feature code (367).
Page 200: Canceling A Message Waiting Indication That You Left
TORY menu button to use the intercom directory to look up a number. Refer to page 238 Other Inter-Tel Phones: While on or off hook at your station, enter the Cancel Mes- sage feature code (366). The display shows CANCEL MESSAGE ON EXT #.
Page 201: Canceling A Waiting Message
O ANSWER MESSAGES AT A NON Inter-Tel Phones: If you see a flashing phone Depending on how the message was left, an intercom call is placed to either the station that left the message or your message center. Single-Line Sets: If you hear single-line message waiting tones (six tones) after lifting the handset or hookflashing when the station is idle, enter the Message feature code (365).
Page 202: Alternate Message Source
System Features ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 Alternate Message Source The Alternate Message Source feature was developed to enable a voice processing system to leave messages through a station or hunt group that is designated as its alternate message source.
Page 203: Off-Hook Voice Announce (Ohva)
The Off-Hook Voice Announce (OHVA) feature allows an intercom caller (either single-line set or Inter-Tel phone) to establish voice contact with the called Inter-Tel phone user, even though the user already has a call in progress on the handset. The called phone user can then talk freely on both connections, using the handset for the original call and the speakerphone for the OHVA intercom call.
Page 204 BUTTONS ONLY NOTE: This method can only be used if the database has been programmed to allow Inter-Tel phones with DSS/BLF buttons to bypass the Camp-On and OHVA Screening timers. When an intercom call is placed, using a DSS/BLF button, to a busy OHVA-enabled Inter-Tel phone, do not hang up.
Page 205: Outside Calls
PLACING OUTSIDE CALLS Inter-Tel phones can be programmed to select a trunk, a trunk group, or ARS when a Call but- ton is pressed. In the default state, all Call buttons are programmed for ARS access.
Page 206 Single progress tone: Enter a forced account code using the dialpad buttons or a pre-programmed speed-dial button (refer to ACCOUNT CODE and the digits as they are entered. You hear outside dial tone when the code is accepted. On Inter-Tel phones, an individual trunk or Call button flashes slowly. •...
Page 207 O PLACE A CALL USING AUTOMATIC ROUTE SELECTION Inter-Tel Phones: While on or off hook, enter the Automatic Route Selection feature code (92000), or press the ARS button. You hear dial tone. Single-Line Sets: Lift the handset and enter the Automatic Route Selection feature code (92000).
Page 208: Receiving Outside Calls
When you hear a page announcing that an outside call is holding at your station (a Call button or individual trunk button is fluttering): Inter-Tel Phones: Lift the handset and/or press the fluttering Call button or individual trunk button, or press the Single-Line Sets: Lift the handset and press the Hold button or enter the Individual Hold feature code (336).
Page 209: On-Hook Monitoring
ON-HOOK MONITORING An Inter-Tel phone user with a speakerphone can monitor the call (listen to a recorded mes- sage, wait for the call to be answered, or wait on hold), and then speak handsfree when answered. O USE ON HOOK MONITOR While on a call, press the Speaker button and hang up.
Page 210: Trunk Camp On And Busy Trunk Callback (Queue)
O QUEUE A BUSY OUTGOING TRUNK Inter-Tel Phones: When you hear a busy signal while selecting a trunk. Or if you are camped on, press the QUEUE button, or press the Special button and enter the Queue Callback feature code (6) and hang up.
Page 211: Account Codes
O CANCEL A QUEUE BEFORE THE CALLBACK Inter-Tel Phones: While on hook, press the CANCEL QUEUE button or QUEUE button. Or, enter the Queue Callback feature code (6). The display shows QUEUE REQUEST CANCELED. Single-Line Sets: Lift the handset and enter the cancel Queue Callback feature code (6).
Page 212: Optional Account Codes
The outside party, if any, hears music until step 2 is completed. Enter the account code using the dialpad; Inter-Tel phone users may press a speed-dial button to enter an account code number that has been stored in that speed-dial number location.
Page 213: Enabling The Account Codes For All Calls Following Feature
Single-Line Sets: Lift the handset and enter the Account Code For All Calls Following feature code (391). Enter the account code using the dialpad; Inter-Tel phone users may press a speed-dial button to enter an account code number that has been stored in that speed-dial number location.
Page 214: Placing Calls On Hold
Alternate timer. NOTE: Inter-Tel phone users can avoid the Hold timer by muting the microphone during a call instead of placing the call on hold. If this is done, the caller will not hear music-on-hold and will not recall the station.
Page 215: System Hold
Hang up or place another call. O RETURN TO A CALL ON SYSTEM HOLD At any Inter-Tel phone that shows a fluttering individual trunk button for the call and has allowed-answer and/or outgoing access for that trunk, lift the handset and/or press the fluttering button.
Page 216: Microphone Mute
NOTE: If you receive complaints from IP phone users about losing audio on muted calls, there may be a firewall issue. Contact your local Inter-Tel dealer for assistance. UTING THE PHONE MICROPHONE To temporarily turn off your microphone while on a call, press the MUTE menu button, or press the Special button and enter the Microphone Mute On/Off feature code (314).
Page 217: Call Waiting
Answer the waiting call by pressing the Press this button to transfer the call to your mailbox. caller. If using a display Inter-Tel phone, the caller will see DO-NOT-DIS- TURB. button.
Page 218 While on a call, you hear call waiting signals: Phones with menu buttons: Press the DO-NOT-DISTURB, or IC CALL TO DND menu button. Other Inter-Tel Phones: Press the code (370 or 372). The on and receives Do-Not-Disturb indications. Single-Line Sets: Hookflash and enter a Do-Not-Disturb feature code (370 or 372).
Page 219: Call Transfer
(Calls will not automatically connect in handsfree speakerphone mode.) This flag applies only to Inter-Tel phones and is disabled by default. Call Transfer ®...
Page 220: Transfer To Ring
To try another station: Press the enter the Transfer to Ring feature code (345). Then dial another extension number. To transfer the call to hold when calling a station (Inter-Tel phones only): Press HOLD button and enter the Individual Hold feature code (336). The call will not ring or send call waiting signals until the Hold timer expires.
Page 221: Transfer To Hold
TRANSFER-TO-HOLD menu button. The display shows TRANSFER CALL TO EXTENSION. Other Inter-Tel Phones: While on a call, press the Special button and enter the Trans- fer To Hold feature code (346). The display shows TRANSFER CALL TO EXTEN- SION.
Page 222: Call Screening
System Features ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 CALL SCREENING Calls transferred from the Automated Attendant or a Call Routing Announcement application can be screened, announced, or unannounced. Separate programming flags in the database determine the methods used for transferring calls to stations with mailboxes, stations with extension IDs, and extensions without mailboxes or IDs.
Page 223 “Unannounced” Calls: This is the default method for transferring a call. The call is transferred to your station without any kind of announcement. Call Screening ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 or the ACCEPT menu button. The call will ring at or the REPLAY menu button.
Page 224: Reverse Transfer
You are automatically connected to the caller. OR, Lift the handset (Inter-Tel phones can remain on hook) and dial the extension or pilot number where the call is ringing or holding, then press the Special button or hookflash and enter the Reverse Transfer (Call Pick-Up) feature code (4).
Page 225: Conference Calls
Conference Calls ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 203. While the transfer is taking place, the parties in the conference remain System Features...
Page 226: Placing A Conference Call
— TRANSFER CNF: Press this button and enter an extension number to transfer the conference to another station or the voice mail application. Other Inter-Tel Phones: Press the and enter PROGRESS. The Single-Line Sets: When all parties are on conference wait hold, hookflash and enter the Conference feature code (5).
Page 227: Add Parties To A Conference
TIES EXCEEDED. To complete the conference setup, return to the parties on conference wait hold one by one (Inter-Tel phone users press the associated Call or set users enter the Individual Hold feature code twice) and release parties until there are fewer than the maximum.
Page 228: Exiting And Re-Entering The Conference
System Features ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 Exiting and Re-Entering the Conference O EXIT THE CONFERENCE AND LEAVE THE OTHER PARTIES CONNECTED Inter-Tel Phones: During the conference, press the Call button flutters. NOTE: are out of the conference, the conference recalls your station. The recall rings at your station and the ENCE RECALLING.
Page 229: Placing The Entire Conference On Hold
O PLACE THE CONFERENCE ON HOLD During a conference call: Inter-Tel Phones: Press the Hold button or press the Special button and enter the Indi- vidual Hold feature code (336). The conferenced parties remain connected. The call Single-Line Sets: Hookflash and then enter the Individual Hold feature code (336).
Page 230: Record-A-Call
System Features ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 RECORD-A-CALL NOTE: The Record-A-Call premium feature is required to use Record-A-Call. If your system is programmed with a Record-A-Call application, the stations can be pro- grammed to use the Record-A-Call feature. It allows users to enter a feature code whenever they want to record an ongoing call in their designated Record-A-Call mailbox.
Page 231 105). O USE RECORD Inter-Tel Phones: Press the Special button and dial the Record-A-Call feature code (385) or press the RECORD-A-CALL menu button. The display shows REQUEST- ING RECORD-A-CALL. Single-Line Sets: During a call, hookflash and dial the Record-A-Call feature code (385).
Page 232: Agent Help
If the Agent Help Extension is an Inter-Tel phone, the microphone is muted, and the supervisor cannot be heard unless he or she presses the single-line set, the supervisor can be heard as soon as the conference is established.
Page 233 Agent Help Extension enters the call, a party is added to the call, or the call is placed on hold and retrieved. If the Agent Help feature code is assigned to an Inter-Tel phone feature button with a lamp, the lamp status shows the following: •...
Page 234 O USE THE AGENT HELP FEATURE Inter-Tel Phones: While on a call, press the Special button and then enter the Agent Help feature code (375). Executive Display, Professional Display, and Model 8560 Phone users can press the AGENT HELP menu button.
Page 235: System Forwarding
— Transferred outside calls (including automated attendant and voice mail transfers) — Recalling outside calls — DISA calls (including DISA calls received through a call routing table) — Intercom calls System Forwarding ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 System Features Page 219...
Page 236 If the hunt group does not answer the call, it would continue on the forwarding path and go to the principal station’s voice mailbox (forwarding point #2). If the principal station is an Inter-Tel phone, the “ring principal once” option can be set that will signal the principal station when a call begins to follow the forwarding path.
Page 237: Individual Station Forwarding Points
Enabled or Calls forwarded to Disabled voice mail Individual Station Forwarding Points ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 SYS. FORWARD OPTION The intercom call from the transferring station enters the forwarding path after the System Forwarding Initiate timer expires. The transferring station user hears ringing and can announce the call only if it is answered.
Page 238: Manual Call Forwarding And System Forwarding
System Features ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 MANUAL CALL FORWARDING AND SYSTEM FORWARDING If the principal station or a forward- ing point has manual call forward enabled (using the one of the Call Forwarding feature codes), the Call Forward feature overrides System Forwarding.
Page 239: System Forward Enable/Disable
O ENABLE OR DISABLE SYSTEM FORWARDING • Inter-Tel Phones: Enter the System Forward On (352), System Forward Off (353), or System Forward On/Off (354) feature code. The display shows SYSTEM FORWARD ON (or OFF). If disabled, the system will ignore any system forwarding paths pro- grammed for this phone until you re-enable system forwarding.
Page 240: Unanswered System Forward Calls
System Features ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 UNANSWERED SYSTEM FORWARD CALLS If a call that is following a system forwarding path is not answered or all forwarding points are in Do-Not-Disturb or busy, its final destination depends on the type of call as shown below.
Page 241: Call Forwarding
With call forwarding, a station user can route incoming intercom and outside calls (including direct ring-in calls) to another station, to a hunt group, or to an outside telephone number, if allowed by toll and trunk restrictions. In a network setting, the network allows the user to for- ward calls to stations or hunt groups on another node.
Page 242: Fwd Button
If the the forwarding options will not be displayed when the phone will operate the same as any other Inter-Tel phone. Any Inter-Tel phone user can make any user-programmable button a one of the forwarding feature codes (355-358). Refer to the procedures on gramming user-programmable buttons.
Page 243: Forward To An Outside Number
FORWARD TO THE MESSAGE CENTER Station users can forward calls to their message centers. Inter-Tel phone users can forward calls to their designated message center by pressing the or MESSAGE CENTER menu button. Single-line users must use the call forwarding proce- dure and dial the extension number of the message center.
Page 244: How To Forward Calls To An Extension Or Outside Number
The display shows SELECT TYPE OF FORWARD. Press the menu button for the desired forwarding option (ALL, NO ANSWER, BUSY, or NO ANSWER/BUSY). The display shows ENTER FORWARD DEST. Other Inter-Tel Phones: While on or off hook, press the of the following feature codes. (Display phones show ENTER FORWARD DEST.) •...
Page 245 (The display explains why the call was denied.) Inter-Tel Phones: If off hook, hang up. You hear a progress tone, and the ton is lit. The display shows FWD (condition) TO XXXX. If you attempted to forward...
Page 246: Speed Dialing
NOTE: SYSTEM SPEED DIALING Speed dialing allows station users to dial stored telephone numbers quickly. Up to 1000, 48- digit system speed-dial numbers can be stored in system memory. If desired, an identifying name can also be stored with each number. (See also the System Directory feature on and Caller ID on Each node in a network has its own system speed dial numbers.
Page 247: Viewing System Speed-Dial Numbers
Enter the location code (000-999) for the desired number. The number is automatically dialed. If you hear reorder tones, your station is restricted from dialing the selected number. Viewing System Speed-Dial Numbers ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 DIAL NUMBERS AND NAMES button to backspace. MUTE or enter the System-Speed Dial feature code (381).
Page 248: Station Speed Dialing
Inter-Tel phone’s keymap, or location codes 0-9. Together, the lamps in the Inter-Tel phone speed-dial buttons create a busy lamp field that indicates the status of the sta- tions programmed under the buttons (refer to the lamp status chart on tons can contain outside telephone numbers, feature codes, station extension numbers, or hunt group pilot numbers.
Page 249 • To leave the name the same: Press Programming Station Speed-Dial Numbers and Names ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 button or USE ALPHA MODE/USE NUMERIC 00 would enter “1:00” in numeric mode. button to advance to the next character.
Page 250 When the display shows ENTER NUMBER do one of the following: • To enter or change a number: Dial the extension number or telephone number (up to 16 digits, including pauses and hookflashes) to be stored. To include *, #, a hookflash, or a pause in the number, press the Special button once for an asterisk (*), twice for a pound (#), three times for a hookflash, or four times for a pause.
Page 251 Do one of the following: • To enter or change a number: Dial the extension number or telephone number (up to 16 digits, including pauses and hookflashes) to be stored. To include *, #, a hookflash, or a pause in the number, press the Special button once for an asterisk (*), twice for a pound (#), three times for a hookflash, or four times for a pause.
Page 252: Viewing Station Speed-Dial Numbers
System Features ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 Viewing Station Speed-Dial Numbers O VIEW THE CONTENTS OF A SPEED While on hook, enter the Review Keys feature code (396). The display shows PRESS THE KEY TO REVIEW. Press the desired speed-dial button. The display shows the currently stored number and name.
Page 253: Dialing Station Speed-Dial Numbers
If placing an outside call, select an outgoing trunk or use ARS. If placing an intercom call or if the outside number contains a trunk access code, skip this step. Inter-Tel phone with a speed-dial button: Press the speed-dial button of the desired number. The number is dialed.
Page 254: Intercom, Speed-Dial, And Feature Code Directory
System Features ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 INTERCOM, SPEED-DIAL, AND FEATURE CODE DIRECTORY NOTE: The feature does not apply to single-line sets. The Directory feature enables display phone users to “look up” intercom extension numbers and usernames, system speed-dial numbers and names, or system feature codes. Once the...
Page 255 Professional Display, and Model 8560 Phone users can return to the initial entry by pressing the START OVER menu button. Intercom, Speed-Dial, and Feature Code Directory ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 NUMBER OF TIMES BUTTON IS PRESSED # or / Ñ...
Page 256 System Features ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 If desired, press the high end of the Volume button or the NEXT button to scroll for- ward alphabetically through the directory or press the low end of the Volume button or the PREVIOUS button to scroll backward.
Page 257: House Phone
This feature provides users with the ability to place a pre-designated intercom or outside call simply by lifting the handset (or pressing the Speaker button, if using an Inter-Tel phone) on a designated house phone. In a network, the house phone can be programmed to dial an off-node device.
Page 258 System Features ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 There is a flag, called “House Phone Mode,” that affects single-line house phones. The house phone can be programmed to return to dial tone after a call is disconnected (normal mode).
Page 259: Redialing
REDIALING The Redial feature can store one telephone number in redial memory at the station. If the sta- tion user reaches a busy number, is disconnected, or if there is no answer, the number can be redialed easily. The station user simply lifts the handset and presses the enters the Redial feature code.
Page 260: Using The Last Number Saved Feature
O SAVE A NUMBER ON A STATION PROGRAMMED FOR LAST NUMBER SAVED NOTE: Inter-Tel Phones: While the phone is idle or while listening to intercom dial tone, press the (380). You hear a confirmation tone, and the display shows LAST OUTSIDE NUM- BER SAVED.
Page 261: Redirect Call
The Redirect Call feature code is located under System/Devices and Feature Codes/Feature Codes. The Redirect Call Feature (feature code 331) allows Inter-Tel phone users to route ring- ing outside, intercom, and camped on calls to another station, hunt group, or outside number.
Page 262: Paging
Inter-Tel phones from that zone or change to external paging for the area served by that page zone. In a network, all Inter-Tel phones and trunks within a page zone must reside on the same node as the page zone. However, a page zone can contain external page ports on other nodes.
Page 263: Remove From Paging
REMOVE FROM PAGING An Inter-Tel phone user can prevent the phone from receiving pages or allow it to receive pages again using these feature codes. If the phone is assigned to more than one page zone, all zones are removed or replaced; the user cannot toggle individual zones.
Page 264 English-programmed station that has selected Do-Not-Disturb message 02, the Japanese station’s user will see the Japanese version of message 02. NOTE: Only digital display phones will display Japanese prompts. Other Inter-Tel phones do not support Japanese prompts. Page 248...
Page 265 Station users can also place their stations in Do-Not-Disturb using the Remote Programming feature described on Do-Not-Disturb ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 button or USE ALPHA MODE/USE NUMERIC MODE menu button to 00 would enter “1:00” in numeric mode. When program-...
Page 266 In numeric mode you can press the characters. You may chain speed-dial and/or redial numbers together. Terminate programming: Inter-Tel Phones: Press the Speaker or the ACCEPT button, or lift and replace the handset. The time appear on the second line if there is no customized message.) Single-Line Sets: Hang up.
Page 267: Do-Not-Disturb Override
Do-Not-Disturb indications. Hookflash twice to return to the current call. DO-NOT-DISTURB OVERRIDE If your Inter-Tel phone is enabled for Do-Not-Disturb override and you hear Do-Not-Disturb tones when placing an intercom call, you may use the following procedure to break through Do-Not-Disturb and complete the call.
Page 268: Remote Feature Programming
(See In a network, Remote Programming can be performed on one node for any Inter-Tel phone that is programmed as an off-node device on that node. You must go through DISA for remote pro- gramming of any phones that are not programmed as off-node devices.
Page 269: Remote Do-Not-Disturb Programming
O CHANGE THE STATION PASSWORD USING REMOTE PROGRAMMING If calling from an outside telephone, access the system through a DISA line. Enter the DISA security code (if applicable). You hear a confirmation tone. If programming from another station, lift the handset or press the Speaker button.
Page 270 Change to alphanumeric mode (Inter-Tel phones only): Press the (the button lights) or the USE ALPHA MODE menu button, then enter the desired characters. (Refer to the chart and instructions in your user guide.) Inter-Tel phone users can press the...
Page 271: Remote Forward Programming
If calling from an outside telephone, access the system through a DISA line. Enter the DISA security code (if applicable). You hear a confirmation tone followed by DISA dial tone.
Page 272: Default Station
O RETURN THE STATION TO DEFAULT Inter-Tel Phones: While on or off hook, enter the Default Station feature code (394). You hear a confirmation tone, and the display shows STATION DEFAULTED. If off hook, hang up.
Page 273: Hookflash
HOOKFLASH A timed hookflash may be required for Inter-Tel phone and single-line users to use certain tele- phone company or PBX features. The CO Hookflash feature code sends a timed hookflash over the trunk when entered. A hookflash will restart the call cost display and toll restriction, plus it will start a new line in the SMDR printout.
Page 274: Reminder Messages
This feature does not apply to single-line sets. Reminder messages are set, like an alarm clock, to signal an Inter-Tel phone at a specified time. The user can select the message and time up to 24 hours in advance. Twenty different reminder messages are available.
Page 275 If you are on a call, the message will display for 10 seconds. After you hang up, the reminder message returns and must be cleared. If you are programming your Inter-Tel phone, the programming function is interrupted. The message will display, but will not interrupt programming; you can continue. After programming is completed, the reminder message will return and must be cleared.
Page 276: Record Keeping And Maintenance Features
The Call Cost Accounting feature estimates the cost of outgoing and incoming calls, displays it on the Inter-Tel phones, and prints it in the SMDR reports. The cost is based on the type of call, telephone number dialed, the elapsed time of the call, the day of the week, and the time of day.
Page 277 • Record All DID/DNIS Calls: Records all calls received through DID and DNIS. Station Message Detail Recording (SMDR) ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 System Features page 260 for an defi- Page 261...
Page 278 System Features ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 • Record All Trunk To Trunk Calls: Records all calls made from one outside caller to another. • Record All Network Calls: Records all calls placed to and received from network nodes.
Page 279 IP connection used for the call. DIALED For an outgoing call: The first 28 digits of the telephone number are shown (if ARS was DIGITS used to place the call, the modified number, not the dialed digits, are shown). A “>” at the end of the number indicates that more than 28 digits were dialed.
Page 280 System Features ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 FIGURE 12. SMDR Report Format (Continued) START This shows the time that the call became valid (see swered ring-in, it shows the time the call began ringing. It is shown in 24-hour time (00:00 - 23:59).
Page 281: System Error/Message Printing
(major or minor) or other message type. If the Message Print option is enabled, the messages are sent to the designated output port. For a complete list of Diagnostics codes, refer to the Inter-Tel Diagnostics Manual. The programmer may enable any combination of the error message types. The available mes- sage types are: •...
Page 282 System Features ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 • Message Print will not route messages during a startup or reset. The system will wait one minute before starting to send messages. Startup messages will only be printed locally. •...
Page 283 — EG is indicative of a software error which will, most likely, require the intervention or attention of an Inter-Tel software engineer. • Source: This field does not appear for Alarm messages. This two-character field indi- cates the software source responsible for the message.
Page 284 System Features ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 Page 268 Customized System Programming Reports...
Page 285: Voice Processing Features
Notification Numbers ..........293 Voice Processing Features ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 PAGE...
Page 286 Voice Processing Features ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 CONTENTS Using Voice Mail ............294 Access to a Mailbox .
Page 287: Introduction
Station Message Detail Recording (SMDR) Information Storage: SMDR informa- tion can be stored on the Voice Processor’s hard disk and then processed using call record sorting software, such as Inter-Tel’s Inside Track • Voice Mail: This application handles all calls that are directed to voice mail (other than through the Message Notification/Retrieval application) by subscribers and non-sub- scribers.
Page 288: Automated Attendant
Voice Processing Features ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 AUTOMATED ATTENDANT The automated attendant is a programmable feature that can be used to provide automated call answering service. Calls can transfer, forward, or directly ring in to an automated attendant. A Voice Processor is required for the Automated Attendant feature on the System.
Page 289: Automated Attendant Applications
Voice Processor’s programmed operator destination. Or, if the caller is on a rotary telephone and cannot enter a digit, the call will be automatically transferred to the operator destination. (The operator access destination is programmed in the data- base.
Page 290: Automated Attendant Recall Destination
Voice Processing Features ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 AUTOMATED ATTENDANT RECALL DESTINATION When a station receives a call that has been routed through the automated attendant, the call is handled as a transferred, call and the display shows TFR FROM (description). If the call is not answered, the call recalls the automated attendant’s recall destination.
Page 291: Extension Id
Voice Processing Features ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 EXTENSION ID Extension IDs are used in conjunction with transferring calls through the Automated Attendant or using the Extension Directory. The extension ID allows callers to be transferred to stations and applications that do not have mailboxes.
Page 292: Call Routing Announcement
Voice Processing Features ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 CALL ROUTING ANNOUNCEMENT The Call Routing Announcement application can be used as a simple playback device that plays a message and then hangs up to disconnect the call. This is especially useful for program- ming hunt group announcement and overflow stations.
Page 293: Call Routing Custom Audiotex Recordings
Call Routing Announcement application with a multi-layered tree is shown on the next page. Call Routing Custom Audiotex Recordings ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 48. Each announcement is assigned to use a “custom greeting” number in page 206 for details.)
Page 294 Voice Processing Features ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 FIGURE 13. Sample Call Routing Announcement Tree EXT 2500: “Thank you for calling X Company, if you know the party’s extension number, you may dial it now. For a company directory, press #. For Sales information press 3.
Page 295: Fax-On-Demand
Routing Announcement application that uses digit translation to allow callers to select the doc- uments they wish to have faxed to them. With Fax-On-Demand, callers can use a DTMF telephone to request one or more documents from the company’s fax library. (This library of fax documents is also used in the Unified Mes- saging faxing feature.) When the request is completed, the Voice Processor places a call to the...
Page 296 Voice Processing Features ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 The caller hangs up or returns to step 2 to select more documents. (If more documents are selected and canceled, the documents that were selected and accepted previously will still be sent. Each time the caller accepts the documents and enters the dialing information, the documents are prepared for transmittal.
Page 297: Directories
Toggling from a last to first name search mode • Accepting the name Directories Voice Processing Features ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 page 276 for a detailed explanation of digit trans- or a Directory menu button, the user will be instructed button.
Page 298: Locating A Name
If an Executive Display, Professional Display, or Model 8560 Phone with menu buttons is used to access a directory, the caller may switch back and forth from looking up a last name, to a first name simply by pressing the corresponding menu button. Callers using other Inter-Tel phones or single-line sets can press Page 282 button.
Page 299: Listening To The Next/Previous Name
Dial the voice mail access number. You hear the recorded system greeting. Press The buttons on your telephone are labeled with letters. Use Quick Spell (non-display phone or single-line) or Exact Spell (display phone) to enter the desired name, as...
Page 300: Record-A-Call
Voice Processing Features ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 RECORD-A-CALL NOTE: The Record-A-Call premium feature is required to use Record-A-Call. If the Voice Processor has a Record-A-Call application, the users can enter a feature code to record ongoing calls in their designated Record-A-Call mailboxes. Users can retrieve the recorded messages later, just as they would any other mailbox message.
Page 301: Scheduled Time-Based Application Routing (Star)
Memorial Day Memorial Day Christmas Day Christmas Holiday Weekends Lunch Break Night Shift Day Shift Scheduled Time-Based Application Routing (STAR) ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 DATE TIME INTERVAL Sep 1 10:00am-2:00pm Sep 1 May 30 8:00am-5:00pm May 30...
Page 302: Smdr Information Storage And Retrieval
(along with the system database) to floppy disks using the Voice Processing Save and Restore feature. If desired, the SMDR records can be retrieved and processed using Inter-Tel’s Inside Track separate call accounting software package, to create customized reports. In a network setting, the Voice Processor will buffer SMDR records that are sent from other nodes in the network.
Page 303: Voice Mail
The voice mail feature allows callers to send and receive recorded messages from any station or DTMF telephone. (Dial-pulse signaling is not recognized by the Voice Processor. Callers using dial-pulse phones will be routed to the voice mail application’s Dial-0 Destination for assistance.)
Page 304 Station users and outside callers gain access to the voice mail application in the following ways: • By dialing the telephone number or extension number assigned to the voice mail appli- cation • By being transferred to the voice mail by the automated attendant •...
Page 305: Mailboxes
Separate program- ming flags determine the methods used for transferring calls to stations with mailboxes. Mailboxes Voice Processing Features ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 Page 289...
Page 306: Group Lists
Voice Processing Features ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 During database programming, each mailbox is assigned a dial-0 operator destination. When a caller presses or while recording a non-subscriber message, the operator destination is called. The operator can be one of the following types: •...
Page 307: Message Notification To Stations
Remote Messaging is a subscriber feature that is enabled through database programming. Sub- scribers may program a series of specific telephone numbers (a “cascade”) for the voice mail system to call when new messages are received by their mailboxes. Refer to scriber instructions on using Personal Options to set up remote messaging.
Page 308: All Messages, Priority Only, And Each New Message Flags
Voice Processing Features ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 All Messages, Priority Only, and Each New Message Flags When the mailbox is being programmed for remote notification, message notification can be set to place the notification call when any message is received or only when priority messages are received.
Page 309: Notification Numbers
Notification calls to outside telephone numbers can be sent to a pager or to a number where a person will answer (personal number).
Page 310: Using Voice Mail
Voice Processing Features ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 USING VOICE MAIL Voice mail subscriber features include the following: • Listen to new messages, if any • Send a message • Listen to saved messages, if any • Set personal options •...
Page 311: Initializing A Subscriber Mailbox Or Extension Id
Initializing a Subscriber Mailbox or Extension ID ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 To provide system security, all mailboxes should have a password. To make , if desired.) to identify yourself as a subscriber.
Page 312: Listening To Messages
Voice Processing Features ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 LISTENING TO MESSAGES There are three types of voice mail messages: • New Messages are messages that you have not yet heard, including Broadcast Mes- sages from the voice mail administrator and system-sent messages. The order in which the messages are played depends on your message retrieval setting (see except that messages marked “priority”...
Page 313 — Press the caller’s extension or telephone number, if available. If the extension num- ber is not available, you will have the option of leaving voice mail. If the tele- phone number is not available, you cannot reply to the message.
Page 314: Recovering Deleted Messages
Enter your mailbox number and password. When you hear the Main Menu list of options, press Some Inter-Tel phone users will also see Message Options on their display menu. The next prompt gives you the option of recovering deleted messages. Press tinue.
Page 315: Sending A Message
If you wish to send another message, return to step 5. Sending a Message ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 to identify yourself as a subscriber. to access the company directory to locate and select the mail- page 286 for directory instructions.
Page 316: Canceling Unheard Messages
Voice Processing Features ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 You can do one or more of the following if you selected “special delivery options” above: • Press ing it to other subscribers.) • Press the recipient, you will receive a receipt notice.) •...
Page 317: Personal Options
Transfer Methods and information about receiving screened and announced calls. Personal Options ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 There is a database option called “Play Recording Instructions” that affects To provide system security, all mailboxes should have a password. To make...
Page 318 Voice Processing Features ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 O PROGRAM PERSONAL OPTIONS Dial the voice mail application access number. You hear the main menu. During or after the greeting, press Enter your mailbox number and password. When you hear the Main Menu list of options, press Menu.
Page 319 . Or, if it is an outside number, press enter the number. (If your Inter-Tel phone has menu buttons, you can enter the special characters for pause, mailbox, and new message count by pressing the corresponding menu buttons.) A prompt will play back the number for your verification.
Page 320 Voice Processing Features ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 To change your Fax Destination Number, press a. Enter the number of your fax destination, followed by b. To accept press To change your Message Retrieval method, press press mine how to retrieve your new or saved messages based on the date and time they were received.
Page 321: Outside Caller Use Of Voice Mail
If you wish to send another message, return to step 1. Outside Caller Use of Voice Mail ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 SUBSCRIBER to access the mailbox directory to locate and page 286 for directory instructions.)
Page 322: Unified Messaging
Voice mail messages are sent to the voice mail server and are stored on the Voice Processor. This allows the user to play the messages using the Inter-Tel phone speakerphone or the PC’s speakers. The number of users with Unified Messaging is limited by a security button attached to the Voice Processor PC.
Page 323: Level 1
For complete instructions on using Unified Messaging, refer to the Unified Messaging User Guide (part number 550.8111). Level 1 ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 Mailboxes programmed for FORWARD ONLY cannot use the Remote Notifica- Due to the nature of network connections, Voice Processor software is...
Page 324 Voice Processing Features ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 The e-mail message sent by the voice mail will have the following components: • To: The TO line will contain the recipient’s e-mail address. • From: The FROM line will contain the e-mail address of the Voice Processor. If an E- Mail Real Name has been programmed for the Voice Processor, it will also be shown on this line.
Page 325: Levels 2 And 3
Options tab will be set to Private • Certified Messages: If the voice mail message is marked for certified delivery, the Track Option on the Options tab is checked. Levels 2 and 3 ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 Voice Processing Features Page 309...
Page 326: Automatic Fax Detection
Voice Processing Features ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 AUTOMATIC FAX DETECTION NOTE: This feature is available in the NT Voice Processor only. With Automatic Fax Detection, Call Routing Announcement applications and mailboxes can be programmed to automatically route incoming fax calls to a specified extension or to an e- mail address.
Page 327: Index
10, 11 speed-dial programming 31 system alarms 37 system database programming 12, 14 Administrator Duties 8 Administrator Procedures 7 ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 Administrator’s Station 12 Agent Help 138, 216 Agent IDs 140 AgentSet 95 Alarm Messages 265...
Page 328 Automatic Outside Call Answer 170 Automatic Route Selection (ARS) 152, 155, 191, 323 Auxiliary 267 Axxess Basic Volume Control 164 Axxess IP and SIP Operating Modes 105 Background Music 108, 171 Backlight 102 Balanced Count Hunt Group 139 Basic Digital Phone...
Page 329 36 transferring calls 36, 167 Direct Station Selection/Busy Lamp Field (DSS/BLF) Unit 98 LEDs 98 Directories 175, 281 ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 Directory 286 automated attendant 273 feature code 238 intercom 238 mailbox recording 295, 301...
Page 330 Index ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 Exempt from ARS 155 Exiting a Conference 211 Exiting and Re-Entering the Conference 212 Expanded CO Call Information 149 Extension ID 273, 275, 289 Extension Lists in ACD hunt groups 140 in hunt groups 131...
Page 331 184 canceling message you sent 184 canceling waiting message 185 indications 182 mailboxes 182 silent 183 viewing 184 Inter-Tel AIM Phone 93 Introduction hardware 73 IP (Internet Protocol) devices 99 IP and SIP Devices IP SLA 99 peer-to-peer (P2P) 105...
Page 332 Index ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 LCD Contrast Adjustment 79 LCD Touch Screen 100 Leaving Messages 183 Light-Emitting Diode (LED) Indications 86 Light-Emitting Diodes (LEDs) DSS/BLF keys 98 indicators 73 phone 86 red/green 88 Limited Warranty xii Linear Hunt Group 130...
Page 333 Optional Data Devices 90 Optional DSP Resources 108 Optional Equipment 109 data device 90 data port module 90 ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 headsets 88 MDPM 89 PCDPM 89 Optional System Equipment 107, 108 Options Card (OPC) 108...
Page 334 Index ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 data device 90 data port module 90 headsets 88 loud ringing adapter 90 MDPM 89 PCDPM 89 PCDPM bit rate 90 ring tone selection 165 secondary extension keys 85 SPCL button 115...
Page 335 Severe Messages 265 Show Desktop Icon 101 Silent Messages 183 Single-Line Adapter (SLA) 95 ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 Single-Line Card (SLC) 95, 96 Single-Line Card (SLC, SLC-16, or SLC-16+) 74 Single-Line Sets 95, 192, 211 message lamps 96...
Page 336 Index ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 Stations 172 programming at administrator station 14 toll restriction COS 155 Station-To-Station Calling 177 Subscriber 289, 294 Supervisors 136 Suppress Absorbed Digits 262 Suppress Equal Access Digits 262 Suppress Outside Party Number 262...
Page 337 View Call Processing Version 126, 324 Viewing station speed-dial numbers 236 system speed-dial numbers 231 waiting messages 184 ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 Voice Mail 4, 271, 286, 287 alternate message source 186 as message center 182 broadcast messages 45...
Page 338 Index ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 Page 322...
Page 339: Default Feature Codes
Call Forward If No Answer/Busy Change Language CO Hookflash Conference Data Default Station Directory Display Outside Party Name On/Off Display Time/Date (Axxess IP Mode) Display IP Address (SIP Mode) Do-Not-Disturb Do-Not-Disturb Cancel Do-Not-Disturb On/Off ® AXXESS ADMINISTRATOR’S GUIDE – January 2004...
Page 340 Default Feature Codes ® AXXESS ADMINISTRATOR’S GUIDE – January 2004 FEATURE NAME Station Speed Dial Station Speed Dial Program Switch Keymap System Forward Enable System Forward Disable System Forward On/Off System Speed Dial Transfer to Hold Transfer to Ring Administrator Feature Codes...
Page 341: Voice Mail Flowchart
VOICE MAIL FLOWCHART NOTE: At any menu level, you can press ACCESSING THE SYSTEM ADMINISTRATOR’S MAILBOX • EITHER, Press the MSG button to respond to a message from voice mail. OR, Call the voice mail extension number, press , and enter your mailbox number.
Page 342 Part No. 550.8001 Issue 8.2, January 2004 A661/9112A...

Inter-Tel Axxess Administrator's Manual

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Voice Processing Features

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