Inter-Tel AXXESS Manual page 464

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Voice Processing Features

a caller presses

or while recording a non-subscriber message, the operator destination is called. The operator

can be one of the following types:

C. GROUP LISTS

9.10 Group lists are programmed in the database (see

boxes that can be used by any Subscriber for sending messages to several mailboxes simulta-

neously. The information that is programmed for group lists include the following:

9.11 There can be up to 1000 group lists in the system and up to 1500 entries per group list.

9.12 Group Lists are not included in the Automated Attendant or Voice Mail directories.

9.13 Instructions for using group lists are given on

MANUAL VERSION 11.0 – May 2008

During DB Programming, each mailbox is assigned a dial-0 operator destination. When

while listening to the mailbox's personal greeting or recording instructions,

Mailbox: If the operator is a mailbox, the caller hears the operator destination's per-

sonal greeting after pressing

Station extension number: If the operator destination is an extension number, the

caller hears the Automated Attendant transfer prompt while the call is placed to the

extension number ("Please hold while I transfer your call to..."), unless it has been dis-

abled at the mailbox. If the station user does not answer, the callers are asked if they

want to leave a message, if the operator's extension has an associated mailbox. If the

caller chooses not to leave a message, the call returns to the main menu of the applica-

tion being used (Call Routing Announcement, Voice Mail, or Auto Attendant).

Application extension number: If the operator destination is an application's exten-

sion number, the call is transferred to that application's main menu.

Operator: If the operator destination is set to "Operator," the caller is transferred to the

operator destination programmed in the Voice Processing database.

None: If the operator destination is set to "None," the

Group list description

Group list number

Mailboxes included in the list

6-375). They are lists of mail-

Chapters

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