Inter-Tel AXXESS Manual page 449

A. CALL ROUTING CUSTOM AUDIOTEX RECORDINGS
4.5 When accessed, the Call Routing Announcement application plays a custom Audiotex
recording and then hangs up.
4.6 Call routing announcements are recorded using the Voice Mail System Administrator's
mailbox as described on
number in DB Programming. (See
4.7
A Call Routing Announcement application message can be programmed to include the
caller's queue position and/or estimated wait time. The queue position announcement tells the
caller how many calls are ahead of his or her call. This includes calls being served and waiting
calls. See
4.8 Recordings for fax documents should include all dialing instructions. The recording
should state if documents can be selected by number and/or list all options. If fax delivery
times are set to specific days or times, the recording should also include this information.
B. CALL SCREENING
4.9 Calls transferred from the Automated Attendant or a Call Routing Announcement appli-
cation can be screened, announced, or unannounced. Separate programming flags determine
the methods used for transferring calls to stations with mailboxes, stations with extension IDs,
and extensions without mailboxes or IDs. See
C. DIGIT TRANSLATION
4.10 Digit translation allows callers to dial a single digit to access a designated extension
number, mailbox, or hunt group. Up to 12 digit translation storage locations (#, *, 0-9) are
available for each Call Routing Announcement application (see PROGRAMMING
371).
4.11 To use digit translation, the Call Routing Announcement application must have special
programming. Digit translation is programmed by assigning specific "Actions" for each digit
and determining what happens if the caller does not enter a digit (Timeout). The Timeout
period is determined by the length of the pause at the end of the greeting. The Actions that can
be selected are as follows:
NOTE:
mation, see
•
Transfer To Operator: Transfers the call to the Dial-0 Destination that is programmed
in the Voice Processing database.
•
Company Directory - First Name: Sends the caller to the directory prompt that asks
the caller to enter the first name of the desired party.
•
Company Directory - Last Name: Sends the caller to the directory prompt that asks
the caller to enter the last name of the desired party.
•
Subscriber Access: Sends the caller to the mailbox prompt that requests a mailbox
number.
•
Invalid: (Not used for the Timeout.) The digit is not used. Callers who press this digit
hear a recording that tells them that it is invalid.
Call Routing Custom Audiotex Recordings
INTER-TEL
page 4-58. Each announcement is assigned to use a "custom greeting"
page 6-353
page 5-35 for details.
The Fax actions require the Fax-On-Demand feature. For Fax-On-Demand setup infor-
page 4-29.
Voice Processing Features
® ®
AXXESS MANUAL VERSION 11.0 – May 2008
in PROGRAMMING.)
page 4-19 for details.
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