Inter-Tel AXXESS Manual page 12

Version 11.0 New Features
® ®
INTER-TEL AXXESS
LICENSING
Table 2
INSTALLING
Because there is no new hardware for v11.0, there are no new installation instructions in this
release.
UPGRADING
Axxess v11.0 now supports the Call Processing Server on Windows Server 2003. Not all hard-
ware configurations can be upgraded to Windows Server 2003. See
the CPS upgrade method to Windows Server 2003. Axxess v11.0 continues to support Win-
dows 2000 Professional OS for the CPS.
A software license is required for all upgrades. If you are upgrading from 10.x or earlier, a
v11.0 upgrade license is required. To upgrade an Axxess system v11.0, follow the procedures
outlined in "Appendix E — Upgrading to v11.0" on
DB PROGRAMMING CHANGES
This section describes minor changes that are made in v11.0 DB Programming. The changes
are not related to the v11.0 new features and enhancements.
System – Cabinets
When the Loop Start Card/Daughter cards (LSC-Ds) and Singe Line 16 Cards (SLC-16s) are
programmed in DB Programming, and there are LSCs and SLCs installed in the associated
slots and vice versa, the cards are not allowed to come online. They are, instead, logged as
"Ignored" when plugged in. This change prevents a potential one-way audio problem where
the system fails to allocate the necessary voice channels for a hardware board. The problem
only exists for hardware boards that do not match the DB Programming board type.
Voice Processor – Devices – Mailboxes – <node> – <mailbox>
To improve the programming procedures for Unified Messaging, the Fax/E-Mail Forwarding
subfolder has been removed. The fields in this folder are now located in the Unified Messaging
subfolder under Voice Processor/Devices/Mailboxes/<node>/<mailbox>.
TROUBLESHOOTING
The following troubleshooting issues are discussed:
•
•
Page x
MANUAL VERSION 11.0 – May 2008
lists the licenses required for v11.0.
Version 11.0 Licenses
Table 2.
Axxess Software v11.0
Axxess Software Upgrade v10.x to v11.0
Caller ID Forwarding Issues (see
Phantom Device Issues (see
Hardware
page E-1.
page 7-36)
page 7-50)
Part No.
840.0828
840.0829
Table E-2 on page E-8 for
System – Cabinets