Inter-Tel AXXESS Manual page 554

System Features
® ®
INTER-TEL AXXESS
6.7
primary attendant (as described in paragraph
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B. ONE-ATTENDANT OR MULTIPLE-ATTENDANT OPERATION
6.8
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C. ATTENDANT RECALL
6.9
Transfer timers limit the amount of time the call may remain unattended. After that time, the
call recalls the station that transferred it or placed it on hold, and the Recall timer is started. If
the call remains unanswered at the station until the Recall timer expires, it recalls the station's
attendant and the Abandoned Call timer starts. (If there is no attendant, the call continues to
recall at the station that transferred it or placed it on hold.) If the attendant station is busy, the
call camps on, and the display shows the source of the recall. If the call is not answered before
the Abandoned Call timer expires, the system disconnects the call.
6.10 If an attendant station transfers a call and it is not answered before the Attendant Trans-
fer timer expires, it recalls the attendant station.
6.11 If a station user transfers or forwards an outside call to an outside telephone number, it
becomes an "unsupervised" CO-to-CO call because no inside parties are involved. The CO-to-
CO call is limited by the Unsupervised CO timer. When the timer expires, the call recalls the
primary attendant station and causes the
PERVISED CNF RECALL.) This serves two purposes:
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6.12 When a recall rings at the attendant's station, a CALL or individual trunk button flashes
at a medium rate.
6.13 If the attendant has calls forwarded, recalls from stations follow internal call forward
requests. Recalls do not forward to outside telephone numbers but recall the attendant's station
until they are answered or the Abandoned Call timer expires. Placing the attendant's station in
do-not-disturb mode does not block recalls or direct ring-in calls.
Page 5-28
MANUAL VERSION 11.0 – May 2008
If there is no network or local primary attendant, calls that would normally go to the
If the system has seized the call, but it has not been sent to a station, the call is discon-
nected.
If the call has been sent to a station, it remains at the station and rings until answered.
If the call is not seized and not sent to a station, the caller hears ringing until the caller
hangs up. The call does not ring at any station.
Each node can be set up with one attendant or several attendants, as follows:
One Attendant: One attendant provides all of the attendant services listed in para-
graphs 6.1 and 6.5. All trunks (except private trunks) are usually programmed to ring in
at this attendant's station.
Multiple Attendants: Any or all stations can be programmed as attendants. (For exam-
ple, there may be one or more attendants to serve each department in a business.)
Trunks are programmed to ring at any or all attendant stations. Multiple attendants can
be arranged in a hierarchy. That is, one attendant may be the attendant for another. In
this case, the "serving" attendant is reached by dialing 0 at the "served" attendant.
When a call is placed on hold or is transferred from one station to another, the Hold and
It allows the attendant to monitor the length of CO-to-CO calls. When a CO-to-CO call
recalls, the attendant can disconnect the call or allow it to continue.
If the callers hang up before the attendant receives the recall, the system may not have
disconnected the trunks because a disconnect was not received from the central office
[local exchange in Europe]. The attendant must disconnect the call.
6.6 above) are handled as follows:
button to flash. (Display phones show UNSU-
CNF
One-Attendant or Multiple-Attendant Operation