Inter-Tel AXXESS Manual page 615

M. CALL ROUTING TABLES
NOTE:
10.122A trunk group can be programmed to ring in to a call routing table to utilize the infor-
mation received from DID DNIS, ANI, and Caller ID [DDI and CLIP in Europe]. This added
information allows the station user to receive information about the callers (such as location,
name, or which advertisement they saw) on the phone display. (See
ming information.)
10.123Call routing tables include the following:
•
DID (U.S. Only): Sends a string of digits to indicate the desired destination and
includes E&M trunks. Each DID digit string can be programmed to ring in to a different
destination and display a different name.
•
DDI (Europe Only): Sends a string of digits to indicate the desired destination. Each
DDI digit string can be programmed to ring in to a different destination and display a
different name.
•
ANI/Caller ID [CLIP in Europe]: Identifies the source of the call. Each incoming call
can be identified and sent to selected destinations. For example, calls from specific
regions of the country can be sent to the appropriate sales representative or calls from
specific telephone numbers can be sent to selected individuals.
•
DNIS (U.S. Only): Identifies the number that was dialed to reach your location. Using
this number, the call routing table can send the call to the desired destination. For exam-
ple, responses to advertisements using one 800 number can be sent to one hunt group
and calls from other 800 numbers can be sent to other hunt groups. Or, they can all be
sent to the same destination with different identifying names for the phone displays
(such as Magazine Ad, TV Ad, etc.).
10.124 A call routing table consists of fields for dialing patterns strings, ring-in types, ring-in
destinations, and names. The fields are used for identifying and analyzing the source of the call
and directing it to the proper destination.
•
Call Routing Key: Determines which information the call routing table uses to direct
the call: Trunk Number or Outside Party Number. If you select Trunk Number, the sys-
tem looks for the dialed number provided by DID or DNIS [DDI in Europe]. If you
choose
information that identifies the source of the call.
•
Pattern Strings: Determines call routing based on a comparison of the pattern strings
in the table against the digits received from the trunk interface for the incoming call. If
the digits match one of the pattern strings in the table, the call is routed according to the
ring-in type and destination fields associated with that pattern. If a match is not found,
the call is sent to the primary attendant. However, there are two wildcard patterns that
allow any number (+) or an empty pattern to match (E).
•
Ring-In Type and Destination: Identifies the call routing destination and ring-in type.
The call can ring in to a single extension number (station, hunt group, Voice Processing
application, individual trunk, trunk group, modem, or ARS), an extension list, another
call routing table, a destination based on collected digits, or as a DISA call (which
allows the caller to select a destination).
Call Routing Tables
INTER-TEL
The Advanced CO Interfaces software license is required to use Call Routing Tables.
Outside Party Number
® ®
AXXESS MANUAL VERSION 11.0 – May 2008
, the system checks for the ANI or Caller ID [CLIP]
System Features
page 6-237 for program-
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