Inter-Tel AXXESS Manual page 565

Voice Processing Applications as Announcement or Overflow Stations
9.27 When a Voice Processing application is used as an announcement or overflow station,
calls to the application automatically stop circulating through the hunt group if the caller
selects a valid digit translation option (such as pressing a digit to select an extension from a
Call Routing Announcement menu), and the call is transferred. This allows the application to
send the call to other stations without the call being "pulled back" into the hunt group when a
hunt group station answers the call. However, if the caller does not dial a valid digit translation
option, the call is pulled back if a hunt group member answers.
NOTE:
Phones do not send DTMF tones on intercom calls and, therefore, cannot stop circulating
through the hunt group by dialing a digit.
9.28 A Call Routing Announcement application's message can be programmed to include
the caller's queue position and/or estimated wait time. The queue position announcement tells
the caller how many calls are ahead of his or her call. This includes calls being served and
waiting calls (however, all calls being served count as one call). The estimated wait time is
based on a programmed Average Connect Time Per Call multiplied by the number of calls
ahead of the caller in the queue, divided by the number of available hunt group members (avg.
connect time per call × no. of waiting calls ÷ available members). See
356 for details.
9.29 If a Voice Processing application is used as an announcement or overflow station or as
the recall destination, and the system is unable to communicate with the Voice Processing PC,
outside calls are not be sent to the announcement or overflow application. They continue to
camp on to the hunt group.
UCD Hunt Group Priority List
9.30 Some stations may be members of more than one UCD hunt group. For this reason,
hunt groups are assigned a "priority level." The priority level determines which hunt group's
calls should be received first when calls ring in or camp on to several hunt groups at once.
9.31 UCD priority levels range
from 0 (low) to 75 (high). If a sta-
tion is a member of multiple hunt
groups that have the same priority
level, calls received by those hunt
groups are queued in the order they
were received by the phone system.
(Non-UCD hunt groups are treated as
if they have a priority level of 0.)
Voice Processing Applications as Announcement or Overflow Stations
INTER-TEL
Standard Display, Associate Display, Axxess Basic Digital, and Eclipse Basic Digital
® ®
AXXESS MANUAL VERSION 11.0 – May 2008
PRIORITY LEVELS
Calls ring in or
camp on to all
hunt groups
PRIORITY
LEVEL
HUNT GROUP
1
Ext. 2000
HUNT GROUP
8
Ext. 2001
HUNT GROUP
0
Ext. 2002
System Features
pages 4-21 and page 6-
ORDER CALLS
ARE RECEIVED
2
1
3
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