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Inter-Tel Axxess User Manual

Single-line phone
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User Guide

Single-Line Phone

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Summary of Contents for Inter-Tel Axxess

  • Page 1: User Guide

    User Guide Single-Line Phone...
  • Page 3 Perform a hookflash (a quick hang up and release), and dial Hang up or place another call. To return to the call: Lift the handset or perform a hookflash and dial Part No. 835.2463-3 ©Inter-Tel, Inc. October 2002 printed in US...
  • Page 4 ESPONDING TO A AITING If you hear a “call waiting” tone through your handset do one of the following: EITHER, End the current call by hanging up. When the waiting call rings, lift the handset to answer. OR, Place the current call on hold (perform a hookflash and dial You are automatically connected to the waiting call.
  • Page 5 ORWARDING ALLS Lift the handset and dial one of the following feature codes: • (Call Forward All Calls): All incoming calls are forwarded without ringing at your phone. • (Call Forward If No Answer): All incoming calls are for- warded if they are not answered before a timer expires. (This timer is adjusted by the installer;...
  • Page 6 ISTENING TO OICE ESSAGES Access your mailbox as described on the previous page. Press to listen to your new messages. While you are listening to a mes- sage, you can use the following options: • Press to skip to the end of the recording. •...

  • Page 9: Table Of Contents

    What the Administrators Can Do for You ........46 Axxess Single-Line Phone User Guide...
  • Page 10 INDEX ............. . 51 For sales, service, or technical support, contact your local authorized Inter-Tel dealer. If you have questions or comments about this User Guide, contact Inter-Tel Technical Publications at: Tech_Pubs@inter-tel.com Axxess Single-Line Phone User Guide...

  • Page 11: Finding Your Way

    What You Hear ..........3 Axxess Single-Line Phone User Guide...

  • Page 12: Welcome

    ELCOME It’s time to get connected with the future using your new Single-Line Phone. But before you do, you should understand a few things about the Inter-Tel voice mail sys- tem and this guide. BOUT UIDE NOTE: Because the Axxess telephone system is very flexible and programmable, the procedures for using the features might vary slightly from the descriptions in this guide.

  • Page 13: About Voice Mail

    BOUT OICE Voice mail is an application that is part of the Inter-Tel Voice Processor. With the voice mail application, you and other callers can send and receive recorded messages from any station or touch-tone telephone. To use this and other features, each user (you included) is assigned a “voice mailbox,”...
  • Page 14 Axxess Single-Line Phone User Guide...

  • Page 15: Getting Started

    Using Do-Not-Disturb Mode ........21 Axxess Single-Line Phone User Guide...

  • Page 16: Introduction

    • Press to erase and re-record your name. The system then plays a prompt that introduces you to the basic voice mail features. You can skip this introduction by pressing , if desired. Axxess Single-Line Phone User Guide...

  • Page 17: Making And Receiving Calls

    This feature is not available if your phone has the Ring Intercom Always feature enabled. Axxess Single-Line Phone User Guide...

  • Page 18: Receiving Intercom Calls

    When dialing the number, you can use of the following features: • Station Speed Dial: See page • System Speed Dial: See page • Redial: See page Receiving Outside Calls To receive an outside call: Lift the handset. Axxess Single-Line Phone User Guide...

  • Page 19: Emergency Calls

    Emergency Calls With the Axxess phone system, you do not have to access an outside line to dial an emergency number. To make an emergency call: Dial A call is automatically placed to the preset emergency number. Call Waiting If you receive a call while you are already on another call, you will hear a “call wait- ing”...

  • Page 20: Placing Calls On Hold

    To return to the conference, lift the handset and dial • To place all of the parties on individual hold without returning to the conference: Lift the handset and dial Axxess Single-Line Phone User Guide...

  • Page 21: Transferring Calls

    If the Group Call Pickup feature is enabled, you can pick up a call ringing at any station in a hunt group by dialing the hunt group’s extension number (available in versions 5.2 and earlier). Axxess Single-Line Phone User Guide...

  • Page 22: Forwarding Calls

    Although you cannot program the path of a system forward, you can enable or disable this feature on your phone. To enable or disable System Forwarding: Lift the handset and dial Hang up. Axxess Single-Line Phone User Guide...

  • Page 23: Redialing A Number

    To save the last number dialed: Lift the handset and dial • To redial the saved number: While on a call or after selecting an outgoing line, perform a hookflash and dial . The number is dialed automatically. Axxess Single-Line Phone User Guide...

  • Page 24: Using The Message Feature

    When you lift the handset, you hear six quick tones followed by intercom dial tone. Dial to automatically place a call to the station or message center that left the message. To cancel a waiting message: Lift the handset and dial Hang up. Axxess Single-Line Phone User Guide...

  • Page 25: Accessing Your Mailbox

    Access your mailbox number and your personal password (if programmed). Then press NOTE: If you do not have a password, just press . See page 27 for information on programming passwords. Axxess Single-Line Phone User Guide...

  • Page 26: Using Voice Mail Messages

    If the number was not associated with a mailbox, it will ask you to enter a mailbox number. If the message was from an outside caller, you cannot leave a voice mail message. Axxess Single-Line Phone User Guide...
  • Page 27 • Press to listen to the next message. • Press to save the new message in your mailbox. • Press to delete the message from your mailbox. Hang up. Axxess Single-Line Phone User Guide...

  • Page 28: Undeleting Messages

    Undeleting Messages NOTE: This feature is available only in versions 5.1 and later Axxess software. If you accidently delete a voice mail message, you can retrieve it within a specific time frame (programmed by your System Administrator). Any retrieved messages are then restored to your saved-message queue.

  • Page 29: Sending Messages

    You may choose either of the following options: • Press and enter another mailbox number to send the message to another destination. • Press to exit and return to voice mail options. Hang up. Axxess Single-Line Phone User Guide...

  • Page 30: Canceling Unheard Messages

    Canceling Unheard Messages NOTE: This feature is available only in versions 5.1 and later Axxess software. You can cancel unretrieved messages that you have sent to individuals, but not mes- sages that you sent to group lists. To cancel unheard messages:...

  • Page 31: Using Do-Not-Disturb Mode

    Dial the desired numbers (0-9) using your keypad. Press for a hyphen (-) or press for a colon (:). Hang up. To cancel Do-Not-Disturb mode: Lift the handset and dial Hang up. Axxess Single-Line Phone User Guide...
  • Page 32 Axxess Single-Line Phone User Guide...

  • Page 33: Moving On

    ACD Hunt Groups........41 Axxess Single-Line Phone User Guide...

  • Page 34: Introduction

    You can return your phone to default levels at any time. This feature cancels Do-Not- Disturb, manual call forwarding, and queue requests and restores hunt group calls and system forwarding all at once. To return your phone to default: Lift the handset and dial Axxess Single-Line Phone User Guide...

  • Page 35: Voice Mail Options

    • Alternate Greeting: Hello, this is __________. I will be away from the office from day/date until day/date. If you need to speak to someone immediately, please dial zero now. Otherwise, please leave a detailed message, and I will return your call when I return. Thank you. Axxess Single-Line Phone User Guide...

  • Page 36: Recording Your Voice Mail Directory Name

    Do one of the following: • Press again to accept your recorded name. • Press to replay your recorded name. • Press to add to your name. • Press to erase and re-record your name. Hang up. Axxess Single-Line Phone User Guide...

  • Page 37: Changing Your Mailbox Password

    • Press to enable all options. • Press to disable the entire envelope. • Press to accept the envelope. • Press to return to the Personal Options Menu without changing the enve- lope. Hang up. Axxess Single-Line Phone User Guide...

  • Page 38: Changing The Call Screening Transfer Method

    Transfer Method, as follows: • Press to select unannounced transfers. • Press to select screened transfers. • Press to select announce only transfers. • Press return to the Personal Options Menu without making changes. Hang up. Axxess Single-Line Phone User Guide...

  • Page 39: Programming A Fax Destination

    NOTE: This feature is available only in versions 5.1 and later Axxess software. With the Inter-Tel Voice Processor, callers can use your mailbox to send you a fax. To use this feature, you must specify the destination fax number. To change your fax destination number:...

  • Page 40: Programming Remote Messaging

    — To set up or change an extension or telephone number: Press . Then press for an extension number or press for an outside number. Then enter the number. — To set up or change a pager number: Press . Then enter the number. Axxess Single-Line Phone User Guide...
  • Page 41 • To select all or priority-only message notification: Press . Then press for all messages or for priority messages only. Either select another option, as described above, or press to save the settings and exit. Axxess Single-Line Phone User Guide...

  • Page 42: Speed Dialing

    (System Speed Dial) and is identified by a location number. Once programmed, you can quickly dial these numbers by entering a feature code and dialing the desired location number. Because the Inter-Tel Axxess system supports both station and System Speed-Dial numbers, you can have access to over 1000 stored numbers.

  • Page 43: System Speed Dial

    Your System Administrator can store up to 1000 speed-dial numbers in System Speed-Dial locations 000-999. To dial System Speed-Dial numbers: Lift the handset and select an outside line. Hookflash and dial Dial the location code (000-999) for the desired number. Axxess Single-Line Phone User Guide...

  • Page 44: Using Record-A-Call

    SING ECORD If your telephone system is equipped with an Axxess Voice Processor (voice mail), you may have access to the Record-A-Call feature. If so, you can record an ongoing call as a mailbox message. You can then retrieve the message, just as you would any other mailbox message.

  • Page 45: Using Account Codes

    , and then the account code. If the account code is not immediately accepted, press . This code will be used for all calls made from your phone until it is disabled. To disable the code: Dial and press Axxess Single-Line Phone User Guide...

  • Page 46: Screening Calls

    NOTE: This feature is available only if your telephone system is equipped with an Axxess Voice Processor (voice mail). If you voice mailbox is programmed correctly, you can screen calls that are trans- ferred from voice mail. This allows you to accept and/or refuse specific calls.

  • Page 47: Using The Voice Mail Directory

    (if allowed). • Press to hear the next name in the directory. • Press and spell a new name to search for a different name. • Press to switch the first/last name sort order. Axxess Single-Line Phone User Guide...

  • Page 48: Programming Remote Feature Access

    Enter the new password followed by . You hear a confirmation tone. Enter the new password again for verification followed by . You hear a confir- mation tone. To change the station password using remote programming, see the following section. Axxess Single-Line Phone User Guide...

  • Page 49: Remote Feature Access

    If No Answer ......If Busy ..If No Answer or Busy b. Enter an extension number or enter an outside line access code followed by a telephone number. To turn off Call Forward: Enter Hang up. Axxess Single-Line Phone User Guide...

  • Page 50: Requesting Agent Help

    If the Agent Help Extension accepts the call, you hear the Agent Help tone, if it is enabled, and the supervisor can monitor or join your call. If the Agent Help Extension rejects the call, you hear a confirmation tone. Axxess Single-Line Phone User Guide...

  • Page 51: Working In Hunt Groups

    • Members: If the hunt group is not programmed to use Agent IDs, it will have a pre-programmed list of phones and will send calls to the phones where agents are logged in. Axxess Single-Line Phone User Guide...

  • Page 52: Logging In And Out Of Acd Hunt Groups

    . If you were logged in to only one hunt group, the procedure is complete. If you were logged in to more than one hunt group, dial the extension number of the desired ACD hunt group. Hang up. Axxess Single-Line Phone User Guide...

  • Page 53: Ending An Acd Hunt Group Call

    ACD hunt group. You can, however, end the wrap-up session before this timer expires, as described below. To terminate the ACD Agent wrap-up period before the timer expires: Lift the handset and dial Hang up. Axxess Single-Line Phone User Guide...
  • Page 54 Axxess Single-Line Phone User Guide...

  • Page 55: Learning More

    Default Feature Codes ........48 Axxess Single-Line Phone User Guide...

  • Page 56: Introduction

    If you are a System Administra- tor or if you need additional information not available in this guide, refer to the Inter- Tel Axxess Administrator’s Guide (part number 550.8001). Axxess Single-Line Phone User Guide...

  • Page 57: Frequently Asked Questions (Faq)

    • Your system software version may not support the feature (this guide covers all versions). • Your System Administrator may not have enabled the feature for your phone. • Your System Administrator may have programmed your phone to block the fea- ture. Axxess Single-Line Phone User Guide...

  • Page 58: Default Feature Codes

    First, contact your System Administrator if you have a question that is not covered in this user guide. If you need further assistance, contact your local authorized Inter-Tel dealer. All Inter-Tel sales, service, and support is handled at the local level.
  • Page 59 Queue (Callback) Request Record-A-Call Redial Remote Programming Reverse Transfer (Call Pick-Up) Ring Intercom Always On/Off Routing Off Station Speed Dial Station Speed Dial Programming System Forward On/Off System Speed Dial Transfer To Hold Transfer To Ring Axxess Single-Line Phone User Guide...
  • Page 60 Axxess Single-Line Phone User Guide...
  • Page 61 7 unheard messages 20 paging 34 Cascade Levels 30 record-a-call 34 Changing call screening transfer method 28 redial 13 fax destination 29 ring intercom always 7 language 24 Finding Your Way 1 Axxess Single-Line Phone User Guide...
  • Page 62 Responding to Waiting Call 9 waiting 14 Retrieving Messages 14 Returning to a Conference Call 10 Returning to Default Operation 24 Returning to Held Caller 10 Notification Dates and Times 31 Ring Intercom Always 7 Axxess Single-Line Phone User Guide...
  • Page 63 What the Administrators Can Do for You 46 What You Hear 3 Undeleting Messages 18 Working in Hunt Groups 41 Undeleting Voice Mail Messages 18 Wrap-Up Timer 43 Unheard Messages, Canceling 20 User Preferences 24 Using account codes 35 Zones, Page 34 Axxess Single-Line Phone User Guide...
  • Page 64 NOTES...
  • Page 65 OICE HART NOTE: At any menu level, you can press to cancel or return to the previous menu or press to accept. LISTENING TO MESSAGES ACCESSING YOUR MAILBOX While the message is playing: PERSONAL OPTIONS • EITHER, Press the MSG Back Up key to respond to a mes- Record Greeting...
  • Page 66 Part No. 550.8107 Issue 7.0, October 2002 A661/9218A...

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