Table 7-15 Dss/Blf Unit Troubleshooting Chart; Dss/Blf Unit Issues - Inter-Tel AXXESS Manual

Troubleshooting
® ®
INTER-TEL AXXESS
J.

DSS/BLF UNIT ISSUES

Table 7-15. DSS/BLF Unit Troubleshooting Chart
Symptom
DSS/BLF Unit inoperative; no
LED indication present while
button is pressed
DSS/BLF Unit LED indica-
tions incorrect
DSS/BLF Unit LED indica-
tions incorrect
Calls are transferred to the
wrong station
Cannot place immediate off-
hook voice announce calls
(using the DSS/BLF button)
Page 7-52
MANUAL VERSION 11.0 – May 2008
Possible Cause
Defective cabling or improper
installation
AC transformer unplugged or
defective
Defective PCDPM
Defective DSS/BLF Unit
Programming error
Defective DSS/BLF Unit
Defective CPC or CPU Card
Cable exposed to interfer-
ence
Programming error
Defective DSS/BLF Unit
Defective CPC or CPU Card
Cable exposed to interfer-
ence
User error
Programming error
Programming error
User error
Defective phone
Defective DSS/BLF Unit
Defective DKSC
Defective CPC or CPU Card
Corrective Action
Check for loose or open connections. See INSTAL-
LATION, page 3-205.
Check the transformer. Replace if defective.
Check installation and connections. See INSTAL-
LATION, page 3-191. Replace if defective.
Replace the DSS/BLF Unit.
Check DSS/BLF button assignments in PRO-
GRAMMING, page 6-306.
Replace the DSS/BLF Unit.
See page 7-3 for LED and system voltage informa-
tion. Replace the card if faulty.
See INSTALLATION, page
procedures.
Check DSS/BLF button assignments in PRO-
GRAMMING, page 6-306.
Replace the DSS/BLF Unit.
See page 7-3 for LED and system voltage informa-
tion. Replace the card if faulty.
See INSTALLATION, page
procedures.
See FEATURES, page 5-153, for procedures.
Check DSS/BLF button assignments. See PRO-
GRAMMING, page 6-306.
Ensure that the system option for off-hook voice
announce is enabled, that the immediate off-hook
voice announce option is enabled, that the DSS/
BLF station is programmed to transmit, and that
the called phone is programmed to receive. See
page 6-209 in PROGRAMMING.
The called station is a single-line set or a phone
that is programmed not to receive OHVA calls. Or,
the called phone user may have blocked the OHVA
call. See page 5-190 in FEATURES for more infor-
mation.
Perform the keyset self-test as described in
INSTALLATION, page 3-182, and replace the
phone if faulty.
Perform the DSS/BLF Unit self-test as described in
INSTALLATION, page 3-206, and replace the DSS/
BLF Unit if faulty.
Replace the associated DKSC.
See page 7-3 for LED and system voltage informa-
tion. Replace the card if faulty.
3-16, for correct cabling
3-16, for correct cabling
DSS/BLF Unit Issues