Inter-Tel AXXESS Manual page 829

K. FREEZING/UNFREEZING THE NETWORK HISTORY
52.62 Administrators can freeze or unfreeze the fault history for any node in the network. Ser-
vice personnel can then pull the information from each node for troubleshooting purposes.
Nodes are assigned to freeze zones by the database programmer to allow selective freezes. The
Administrator must know which zone to freeze/unfreeze and then enter the freeze feature code
followed by the zone number.
52.63 A node can be in more than one freeze zone. If the Administrator freezes a zone that
contains a node that is already frozen, the display will show "SOME NODES ALREADY
FROZEN" and the node will remain frozen. If the Administrator unfreezes a zone with unfro-
zen nodes in it, the display shows SOME NODES ALREADY UNFROZEN. To determine the
individual freeze status of the nodes, check the message print output.
NOTE:
52.64 To freeze or unfreeze network history:
While on hook, enter the Diagnostics Mode feature code (9900 or 9100) to turn on
1.
diagnostics mode. The display shows DIAGNOSTICS ON.
Enter the Network Freeze Zone System Histories feature code (9939 or 9139) or Net-
2.
work Unfreeze Zone System Histories feature code (9989 or 9189). Display shows
SELECT FRZ ZONE (0-9) #.
Enter the number of the zone you want to freeze or unfreeze. The display shows
3.
FREEZE ZONE XX IS FROZEN (or UNFROZEN). If you attempt change the state of
the system history to its current status, the display shows FREEZE ZONE XX
ALREADY FROZEN (or UNFROZEN).
Enter the Diagnostics Mode feature code (9900 or 9100) to turn off diagnostics mode.
4.
The display shows DIAGNOSTICS OFF.
L. SEIZING A DEVICE
52.65 For troubleshooting purposes, the Seize Device feature code allows an Administrator to
enable diagnostics mode and then seize a specific trunk or extension by entering the board, cir-
cuit, and device number.
52.66 The Seize Device is affected by trunk restriction. The Administrator's station must have
outgoing access permission for the trunk to seize it. Toll restriction is applied to any calls
placed after the seizure of the trunk.
52.67 To seize a device:
While on hook, enter the Diagnostics Mode feature code (9900 or 9100) to turn on
1.
diagnostics mode. The display shows DIAGNOSTICS ON.
Press
2.
display shows ENTER BOARD.
Enter the board number on which the device to be seized is located (if you enter a single
3.
digit, press
display shows INVALID BOARD NUMBER.) Do not enter the CPC or CPU board
number (0). The display shows ENTER PORT.
Enter the port (circuit) number of the device to be seized (if you enter a single digit,
4.
press
enter an invalid board number, the display shows INVALID BOARD NUMBER.)
Freezing/Unfreezing the Network History
INTER-TEL
Do not perform this procedure unless directed to do so by service personnel.
∞
or and enter the Seize Device feature code (9973 or 9173). The
SPCL
after the digit to continue). (If you enter an invalid board number, the
#
after the digit to continue). Valid numbers depend on the type of board. (If you
#
® ®
AXXESS MANUAL VERSION 11.0 – May 2008
System Features
Page 5-303
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