Inter-Tel AXXESS Manual page 633

Class Of Service (COS)
10.166Each station and each trunk group that is "subject to toll restriction" is assigned toll
restriction classes of service (COS) that restrict or allow certain dialing patterns on outside
calls.
10.167The classes of service (COS) are programmed individually for stations, Voice Process-
ing applications, and trunk groups. There are separate COS designations for day and night
modes. A station or trunk group can be completely unrestricted or can have any combination of
the classes of service.
10.168The first nine [seven in Europe] COS designations (01-09 or 01-07) have default val-
ues. COS designations (10-16 or 08-16) do not have default values and are blank. All of the
classes of service are programmable. Each may be specified as an "allowed" or "denied" class
of service, dialing patterns can be programmed for each, and each can be assigned to stations
and trunk groups as needed. (See
information.) The default values of COS for U.S. and European systems are as follows. The
toll string wild cards and non-programmable wildcards are described and listed on
For U.S. Systems:
•
COS 01 – ARS Only: (This is a station COS only. It is not used for trunk groups. Also,
it cannot be used unless the ARS premium feature is licensed.) Calls can only be placed
using the Automatic Route Selection (ARS) feature when this restriction is assigned.
The user will hear reorder tones when attempting to place a call using any other
method. A restricted user can still select individual trunks if the trunks are designated as
"exempt from ARS Only" (as described on
on hold, or are recalling or ringing. Trunk restriction determines which trunks in the
ARS route group can be selected by the station or Voice Processing application.
•
COS 02 – Deny Area/Office: This restriction is divided into eight user groups to allow
the use of varying area/office code restriction tables. This is useful for reducing restric-
tions for some of the stations, Voice Processing applications, or trunk groups while
increasing restrictions for others. Each station, application, and trunk group is assigned
a day mode and a night mode user group in DB Programming. Within each user group,
area codes can be designated as restricted, allowed, or extended. Restricting an area
code prevents users from placing calls to that area code. Allowing an area code allows
all office codes within that area code. Designating an area code as extended allows the
programmer to determine which office codes (up to 800) are allowed or restricted
within that area code. For each user group, 800 area codes can be marked as allowed or
restricted in the database list, and up to six area codes can be marked as extended.
•
COS 03 – Deny Operator: Calls to numbers that match the dial patterns for this class
of service (defaults to [Q]RN+, [Q]R0, and [Q]RE) are restricted, unless the number
also matches a dial pattern in an "allowed" class of service that is assigned to the sta-
tion, Voice Processing application, or trunk group being used.
•
COS 04 – Deny Toll Access: Calls to numbers that match the dial patterns for this class
of service (defaults to [Q]TN+ and [Q]TE) are restricted, unless the number also
matches a dial pattern in an "allowed" class of service that is assigned to the station,
Voice Processing application, or trunk group being used.
•
COS 05 – Deny International: Calls to numbers that match the dial patterns for this
class of service (defaults to [Q]I+) are restricted, unless the number also matches a dial
pattern in an "allowed" class of service that is assigned to the station, Voice Processing
application, or trunk group being used.
Class Of Service (COS)
® ®
INTER-TEL AXXESS MANUAL VERSION 11.0 – May 2008
page 6-281 in PROGRAMMING for COS programming
page
System Features
page
5-104), were transferred, were placed
Page 5-107
5-111.
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