Inter-Tel AXXESS User Manual
  1. Manuals
  2. Brands
  3. Inter-Tel Manuals
  4. Keypad
  5. AXXESS
  6. User manual

Inter-Tel AXXESS User Manual

Standard and basic digital keyset
Hide thumbs Also See for AXXESS:
Table of Contents

Advertisement

Quick Links

Download this manual
STANDARD AND BASIC
DIGITAL KEYSET
USER GUIDE
Part No. 550.8002
Issue 5, August 1998
##

Advertisement

Table of Contents
loading

Related Manuals for Inter-Tel AXXESS

Summary of Contents for Inter-Tel AXXESS

  • Page 1 STANDARD AND BASIC DIGITAL KEYSET USER GUIDE Part No. 550.8002 Issue 5, August 1998 ##...

  • Page 2: Table Of Contents

    ........© Inter-Tel Integrated Systems, Inc. 8/98...
  • Page 3 Standard & Basic Keyset User Guide Inter-Tel AXXESS STATION SPEED DIALING ........

  • Page 4: Introducing The Standard And Basic Digital

    Standard and Basic Digital Keysets (also called Standard and Basic Digital Termi- nals). For more detailed information and expanded procedures, refer to the Inter-Tel AXXESS Owner’s Guide. For quick access to basic instructions, refer to the Inter-Tel AXXESS Keyset Quick Reference Guide.

  • Page 5: Feature Keys

    Standard & Basic Keyset User Guide Inter-Tel AXXESS • Basic keysets are available in non-display models only. Standard keysets are available in both display and non-display models. The Standard display keysets have two-line displays with 16-characters per line. When the keyset is not in use, the display shows the extension number, user name, time of day, and date.

  • Page 6: Standard And Alternate Keymaps

    Inter-Tel AXXESS Standard & Basic Keyset User Guide • Some keyset models have red/green lamps in the feature keys. If you have one of these keysets, and your telephone system is programmed to use them, the lamps will be green if the associated call is ringing, holding, or active on your phone and will be red if the call is on another station.
  • Page 7 Standard & Basic Keyset User Guide Inter-Tel AXXESS STANDARD DIGITAL KEYSET OPTIONAL DISPLAY WITH TWO HEARING AID-COMPATIBLE 16-CHARACTER LINES (HAC) HANDSET ® FEATURE KEYS INTERNAL SPEAKER FEATURE KEYS 12-KEY PUSHBUTTON KEYPAD RING AND VOICE HANDSFREE VOLUME MICROPHONE CONTROLS (underneath edge)
  • Page 8 Inter-Tel AXXESS Standard & Basic Keyset User Guide BASIC DIGITAL KEYSET HEARING AID-COMPATIBLE FEATURE (HAC) HANDSET KEYS ® CALL 1 CALL 2 INTERNAL CALL 3 SPEAKER CALL 4 FEATURE KEYS HOLD TRANSFER SYS SPD REDIAL SPKR MUTE RING AND VOICE...

  • Page 9: User-Programmable Feature Keys

    Standard & Basic Keyset User Guide Inter-Tel AXXESS User-Programmable Feature Keys Depending on how your system is programmed, some of your feature keys may be designated as “user-programmable.” If so, you can program them with any of the feature codes listed on the back of this user guide. (Station Speed-Dial keys require special programming, as described in the last section below.)

  • Page 10: Secondary Extension Appearances

    Inter-Tel AXXESS Standard & Basic Keyset User Guide Secondary Extension Appearances The Secondary Extension Appearances feature allows calls that are ringing or on in- dividual hold at one “primary” station to appear on a “secondary extension key” at another keyset. For example, a secretary or assistant can have a secondary extension key for a supervisor’s station, or one keyset can have several secondary extension...

  • Page 11: Intercom Calls

    Standard & Basic Keyset User Guide Inter-Tel AXXESS INTERCOM CALLS Placing Intercom Calls The Basics To place an intercom call: — While on or off hook, dial an extension number. — If your call goes through handsfree to the called keyset’s speaker, speak after you hear a double tone.

  • Page 12: Receiving Intercom Calls

    Inter-Tel AXXESS Standard & Basic Keyset User Guide Receiving Intercom Calls The Basics To receive an intercom call that comes in through your speakerphone: — EITHER, Respond handsfree. OR, Lift the handset for privacy. To receive a ringing (non-handsfree) intercom call: —...

  • Page 13: Outside Calls

    Standard & Basic Keyset User Guide Inter-Tel AXXESS OUTSIDE CALLS Placing Outside Calls The Basics To place an outside call: — While on or off hook, press OUT- GOING — Dial the desired number. (If you see a request for an account code and hear a single progress tone, you must dial an account code before you can place your call.)

  • Page 14: Answering Outside Calls

    This feature is available only if your telephone system is equipped with an AXXES- SORY Talk voice processing unit. The Transfer Method options can be programmed in the database or by the mailbox user (see your Inter-Tel AXXESSORY Talk Voice Mail User Guide for programming instructions). Depending on the Transfer Method...

  • Page 15: Placing Calls On Hold

    Standard & Basic Keyset User Guide Inter-Tel AXXESS PLACING CALLS ON HOLD The first procedure places a call on individual hold, the second places it on system hold. Individual hold places the call on hold at one phone. It can then be directly picked up at that phone or it can be picked up at another phone using the reverse transfer (call pick-up) feature.

  • Page 16: Requesting A Callback

    Inter-Tel AXXESS Standard & Basic Keyset User Guide REQUESTING A CALLBACK When you call a phone that is busy or try to select an outgoing line that is busy, you can stay on the line and wait for it to become available (this is called “camping on”) or you can request a callback (“queue”...

  • Page 17: Account Codes

    Standard & Basic Keyset User Guide Inter-Tel AXXESS ACCOUNT CODES If your telephone system is programmed to use the Station Message Detail Recording (SMDR) feature, the system will periodically print out a record of telephone calls placed from the phones within the system. Account codes can be used to add informa- tion to these reports.

  • Page 18: Station-To-Station Messages

    Inter-Tel AXXESS Standard & Basic Keyset User Guide STATION-TO-STATION MESSAGES Leaving Messages If you call a phone that is busy, does not answer, or is in do-not-disturb, you can use the station-to-station messaging feature to let the other person know you called. There are two messaging options: •...

  • Page 19: Receiving Messages

    Standard & Basic Keyset User Guide Inter-Tel AXXESS Receiving Messages The Basics When you see a flashing MSG key: — Lift the handset and press flashing . A call is automatically placed to the phone or message center that left the first waiting message.

  • Page 20: Call Transfer

    Inter-Tel AXXESS Standard & Basic Keyset User Guide CALL TRANSFER Transferring To Another Extension To transfer a call to another extension: — To transfer so that the call rings at the other phone: Press TRANS- To transfer so that the call is on hold at the other phone: Press...

  • Page 21: Call Forwarding

    Standard & Basic Keyset User Guide Inter-Tel AXXESS CALL FORWARDING Manual Call Forwarding With manual call forwarding, you can choose to send incoming intercom and outside calls to another extension number. You may also be able to forward calls to outside numbers, if your phone is programmed to allow it.

  • Page 22: Station Speed Dialing

    Inter-Tel AXXESS Standard & Basic Keyset User Guide STATION SPEED DIALING Storing Station Speed-Dial Numbers You can store up to 10 personal speed-dial numbers and associated names in station speed-dial “locations” 0–9. These locations are then dialed using a feature key or code plus one of the numbers 0–9 on your keyset dialpad.

  • Page 23: Dialing Station Speed-Dial Numbers

    Standard & Basic Keyset User Guide Inter-Tel AXXESS To view the current programming of Station Speed-Dial keys: — While on hook, dial — Press the Station Speed-Dial key to be viewed. — Press to exit. To erase a station speed-dial name and/or number: —...

  • Page 24: Intercom, Outside, And Feature Directories

    Inter-Tel AXXESS Standard & Basic Keyset User Guide INTERCOM, OUTSIDE, AND FEATURE DIRECTORIES The optional directories allow display keyset users to “look up” extension numbers, system speed-dial numbers, and feature codes, and their associated names. If search- ing for a name, you do not need to enter the full name. The system will find the closest match and show the number and its associated name on your display.

  • Page 25: Redialing

    Standard & Basic Keyset User Guide Inter-Tel AXXESS REDIALING If you reach a busy number, are disconnected, or if there is no answer, the number in your redial memory can be redialed easily. An outside line is automatically selected and the telephone number is redialed.

  • Page 26: Conference Calls

    Inter-Tel AXXESS Standard & Basic Keyset User Guide CONFERENCE CALLS You can establish multi-party conference calls without operator assistance. There can be up to four parties in a conference. In addition to you, the conference can include any combination of up to three intercom and/or outside parties.

  • Page 27: Record-A-Call

    Standard & Basic Keyset User Guide Inter-Tel AXXESS RECORD-A-CALL If your telephone system is equipped with an AXXESSORY Talk voice processing unit, your phone may be programmed to use the Record-A-Call feature. If so, you can dial a feature code whenever you want to record an ongoing call. You can retrieve the message later, just as you would any other mailbox message.

  • Page 28: Do-Not-Disturb

    Inter-Tel AXXESS Standard & Basic Keyset User Guide DO-NOT-DISTURB Placing your keyset in do-not-disturb halts all pages and calls to your keyset (except for queue callbacks, recalls, and direct ring-in calls). Other users calling your keyset hear a repeating signal of four fast tones. Display keyset users also see the do-not-dis- turb message you have selected.
  • Page 29 Standard & Basic Keyset User Guide Inter-Tel AXXESS • Change to alphanumeric mode: Press and then press the keypad keys to enter the desired characters. (Refer to the chart on the next page.) The num- ber of times a key is pressed determines which character is entered. For exam- ple, 33377744432999 would enter “FRIDAY.”...

  • Page 30: Paging

    Inter-Tel AXXESS Standard & Basic Keyset User Guide PAGING The Paging feature allows announcements to be made through keyset speakers. If your system is equipped with optional external paging equipment, announcements can also be made through the external speaker(s). There can be up to 10 paging zones. Each paging zone can contain different combina- tions of keysets and the external paging equipment.

  • Page 31: Reminder Messages

    Standard & Basic Keyset User Guide Inter-Tel AXXESS REMINDER MESSAGES Reminder messages are set, like an alarm clock, to signal you at a specified time. You can select the message and time up to 24 hours in advance. There can be up to 20 different Reminder messages in your telephone system. They can be changed by the system adminstrator, installer, or programmer.

  • Page 32: Miscellaneous Features

    Inter-Tel AXXESS Standard & Basic Keyset User Guide MISCELLANEOUS FEATURES Enhanced Speakerphones Each Standard and Basic Digital Keyset has a built-in speaker and microphone that allows handsfree answering of intercom calls, on-hook dialing, call monitoring, and background music. Standard and Basic Digital Keysets can also be programmed to allow the user access to system speakerphone resources for complete handsfree op- eration.

  • Page 33: Background Music

    Standard & Basic Keyset User Guide Inter-Tel AXXESS Background Music If your telephone system is equipped with a music source, you can listen to music through your keyset speaker. To enable or disable background music: — Dial Hookflash A timed hookflash (a quick hangup and release) may be required for certain telephone company services.

  • Page 34: Special Programming

    Inter-Tel AXXESS Standard & Basic Keyset User Guide SPECIAL PROGRAMMING Ring Tone Selection The tone of your keyset’s ring signals can be changed to create distinctive ringing. If phones are placed close together, changing the tone makes each phone’s ring easier to recognize.

  • Page 35: Multilingual Capability

    Standard & Basic Keyset User Guide Inter-Tel AXXESS Multilingual Capability Your telephone system may provide a choice between English and Japanese prompts and displays. An option in the database determines the language that will be used by each phone. If your keyset is programmed for English, all displays appear in English and all AXXESSORY Talk voice mail prompts are delivered in English (unless changed, as outlined below).

  • Page 36: Remote Programming

    To access to the Remote Programming feature: — EITHER, Call your AXXESS DISA number (provided by your system adminis- trator). If required, enter your DISA password. OR, use any phone on the system.

  • Page 37: Hunt Group Remove/Replace

    Standard & Basic Keyset User Guide Inter-Tel AXXESS HUNT GROUP REMOVE/REPLACE Your system may be programmed with “hunt groups.” These are groups of stations that share a common extension number in addition to having individual extension numbers. (A phone that is part of a hunt group can also be called directly using its individual extension number.) The phone or phones that receive the call when a hunt...

  • Page 38: Acd Hunt Group Login

    Inter-Tel AXXESS Standard & Basic Keyset User Guide When the ACD Agent ID Automatic Connect flag and headset mode are enabled, ACD hunt group calls will automatically be connected following a short ring burst. When the ACD agent logs in or removes the station from do-not-disturb mode, the first call will ring until the ACD agent answers it.

  • Page 39: Acd Hunt Group Logout

    Standard & Basic Keyset User Guide Inter-Tel AXXESS ACD Hunt Group Logout To log out of one or more ACD hunt group: — EITHER, Dial to log out of all of your ACD hunt groups at once.The display shows AGENT LOGGED OUT OF ALL ACDS and you hear a confirma- tion tone.

  • Page 40: Volume Controls

    Inter-Tel AXXESS Standard & Basic Keyset User Guide VOLUME CONTROLS Volume levels for various keyset functions can be adjusted by pressing one edge of the VOLUME feature key to adjust the volume up or down. On some keysets there are up and down arrows on the key;...

  • Page 41: Default Feature Codes

    Standard & Basic Keyset User Guide Inter-Tel AXXESS DEFAULT FEATURE CODES Use the blank spaces below to enter custom feature codes if your telephone system has been reprogrammed with new codes. Outside Line Access Codes: Select Line Group 1–208 ....
  • Page 42 Inter-Tel AXXESS Standard & Basic Keyset User Guide General Station Feature Codes (continued) : Enhanced Speakerphone Enable ....... .
  • Page 43 Standard & Basic Keyset User Guide Inter-Tel AXXESS NOTES...

Table of Contents