Table 7-12 Phone Troubleshooting Chart - Inter-Tel AXXESS Manual

Troubleshooting
® ®
INTER-TEL AXXESS
G. PHONE ISSUES
Table 7-12. Phone Troubleshooting Chart
Symptom
Phone inoperative; LED indi-
cation present while any but-
ton with an LED is held
down; reorder tone is heard
when button is pressed
Phone inoperative; no LED
indication when any button is
pressed; no audio is present
Erratic phone operation (lamp
status incorrect)
Page 7-42
MANUAL VERSION 11.0 – May 2008
Possible Cause
Programming error (circuit
identified as dual single-line
sets (SLA); no reorder tone is
heard)
System lockout caused by
excessive data errors (dis-
plays SYSTEM LOCKOUT)
Defective cabling or connec-
tions
Defective phone
Defective DKSC, EKSC, or
AKSC
Defective CPC or CPU Card
Open or defective thermistor
on the associated DKSC,
EKSC, or AKSC
Defective phone
Defective cabling or connec-
tions
Defective DKSC, EKSC, or
AKSC
Station cable exposed to
interference
Station loop limits exceeded
Defective cabling or connec-
tions
Defective phone
Programming error
Corrective Action
Identify the circuit for phone use, not dual single-
line sets (SLA). See page 6-118
MING.
Remove and replace the line cord to reset the
phone.
Ensure that all cables are correctly connected to
the modular jack as shown in
page 3-19 in INSTALLATION. Check for loose or
open connections in the station cabling and the line
cord.
Perform the keyset self-test as described in
INSTALLATION, page 3-182, and replace the
phone if faulty.
Replace the associated DKSC, EKSC, or AKSC.
See page 7-3 for LED and system voltage informa-
tion. Replace the card if faulty.
If a short causes a thermistor to open, it automati-
cally closes when the short is removed. Replace
DKSC, EKSC, or AKSC if the thermistor is faulty.
Perform the keyset self-test as described in
INSTALLATION, page 3-182, and replace the
phone if faulty.
Ensure that 24VDC is present at the modular jack
and polarity is correct. Check for loose or open
connections in the station cabling and the line cord.
See Figure 3-1 on page 3-19
Replace the associated DKSC, EKSC, or AKSC.
Ensure proper station cable runs. See INSTALLA-
TION, page 3-16.
Perform the station loop resistance test as out lined
on page 3-69 in INSTALLATION.
Ensure that 24VDC is present at the modular jack
and polarity is correct. Check for loose or open
connections in the station cabling and the line cord.
See Figure 3-1 on page 3-19
Perform the keyset self-test as described in
INSTALLATION, page 3-182, and replace the
phone if faulty.
Ensure that the proper keymap has been assigned
to the phone. See PROGRAMMING,
in PROGRAM-
Figure 3-1 on
in INSTALLATION.
in INSTALLATION.
page 6-306.
Phone Issues