Inter-Tel AXXESS Manual page 573

If you are not a member of the entered hunt group, the display shows NOT AN AGENT
IN THIS HUNT GROUP, and you hear reorder tones. Start over.
Hang up if off hook. Repeat this procedure to log in to additional ACD groups, if neces-
4.
sary.
9.63 To log out of an ACD hunt group:
While on or off hook, enter the ACD Agent Logout feature code (327). One of the fol-
1.
lowing occurs:
If you were logged in to only one hunt group, you hear a confirmation tone and the dis-
play shows AGENT LOGGED OUT OF (hunt group). The procedure is complete.
Hang up if you were off hook.
If you were logged in to more than one hunt group, you hear a confirmation tone, and
the display shows AGENT LOGOUT ACD NUMBER. Go to the next step.
If you were not logged in to any hunt group, the display shows NOT LOGGED INTO
ANY ACD GROUP, and you hear reorder tone.
Dial the pilot number of the desired ACD hunt group or press pound [hash in Europe]
2.
(#) to log out of all of your ACD hunt groups. You hear a confirmation tone, and the
display shows AGENT LOGGED OUT OF (hunt group).
If you were not logged in to the hunt group number that you entered, the display shows
NOT LOGGED INTO (hunt group). Start over.
Hang up if off hook.
3.
ACD Agent Wrap-Up Timer
9.64 Each time an agent ends an ACD hunt group call, the station goes into "wrap-up" mode,
and the Wrap-Up timer is started. Until that timer expires, the agent does not receive another
call through any ACD hunt group. (However, the agent can receive non-ACD hunt group calls,
direct ring-in calls, and transfers.)
9.65 The range of the Wrap-Up timer is 1 to 65535 seconds. The default value is 15 seconds.
It is programmed individually for each ACD hunt group.
9.66 If an agent wants to terminate the wrap-up mode before the timer expires, the agent can
use the following procedure.
9.67 To terminate ACD agent wrap-up:
While on or off hook (single-line users must lift the handset), enter the ACD Wrap-Up
Terminate feature code (329). The display shows ACD WRAP-UP TERMINATED. (If
you were not logged in to an ACD hunt group, the display shows CANNOT ACCESS
RESERVED FEATURE.)
9.68 In addition, you can now program a DSS/BLF button to indicate when an ACD hunt
group member is in wrap-up mode. When programmed, the DSS/BLF button is lit solidly
while the member is in wrap-up. When the wrap-up timer expires, the DSS/BLF button is unlit,
and the agent is made available to take calls. To use this feature, the agent's phone must have
an available, user-programmable button.
9.69 To program a DSS/BLF for agent wrap-up at an agent phone:
Enter the Program Keys feature code (397 by default).
1.
Press the button to program.
2.
Enter the ACD Agent Wrap-Up Terminate feature code (329 by default). The button is
3.
now programmed for wrap-up indications.
ACD Agent Wrap-Up Timer
® ®
INTER-TEL AXXESS MANUAL VERSION 11.0 – May 2008
System Features
Page 5-47
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