Inter-Tel AXXESS Manual page 436

Voice Processing Features
® ®
INTER-TEL AXXESS
Undeliverable Messages
2.9
Number of the remote node. If the remote number is busy or there is no answer, the Voice Pro-
cessing Unit continues attempting to contact the remote node until the remote node answers, or
until it has reached the Maximum Network Call Attempts limit (see
Processing Unit has made consecutive, unsuccessful Maximum Network Call Attempts (due to
busy or no answer), it stops attempting to contact the remote node and return any messages
pending for the node. The messages are then considered "undeliverable." Undeliverable mes-
sages pending for a node are handled according to the Undeliverable Network Messages Desti-
nation field. The field can have a value of Delete, Sender, or System Administrator:
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•
•
Examples
2.10 To help understand networking configurations, see the diagram on the next page. In the
diagram:
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•
•
•
2.11 Look at mailbox 1721 in Chandler. This is a direct network mailbox that refers to mail-
box 1421 in Houston. When someone delivers a message to mailbox 1721 in Chandler, the
message is transmitted to Houston (via TCP?IP) and delivered to mailbox 1421. Note that if
someone in Chandler delivers a message to mailbox 1421, it is delivered to Chandler's local
mailbox 1421 and not to Houston's mailbox 1421.
2.12 The Chandler location also has two node network mailboxes, 2001 (for Denver) and
2002 (for Houston). These two mailboxes allow users in Chandler to deliver messages to any
mailbox in Denver and Houston, respectively, if the Validate Off-Node Mailboxes flag is dis-
abled. (If the flag is enabled, users in Chandler can only deliver messages to direct mailboxes
200 and 212 in Denver, and 1421 in Houston.)
2.13 Houston can only send messages to two mailboxes in Denver (200 and 212) and one
mailbox in Chandler (1200). This is because Houston only has three direct network mailboxes
and no node network mailboxes. If Houston had node network mailboxes for Denver and
Chandler, users in Houston could send messages to any mailbox in Denver or Chandler (if the
Validate Off-Node Mailboxes flag is disabled, as explained above).
2.14 Details about the configuration in Denver are not listed because this node is assumed to
have a non-Inter-Tel Voice Mail that supports AMIS networking. The only information Chan-
dler and Houston need to know about Denver are the mailbox numbers (if they want to set up
direct network mailboxes) and Denver's system number.
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MANUAL VERSION 11.0 – May 2008
The Voice Processing Unit delivers messages to another node by calling the System
When the field is set to Delete, all undeliverable messages are deleted.
When the field is set to Sender, all undeliverable messages are returned to the sender's
mailbox, if possible. If the sender is unknown, the messages are returned to the System
Administrator's mailbox. If the System Administrator's mailbox does not exist, then the
messages are deleted. When a subscriber listens to a returned message, he hears a
prompt indicating that the message was undeliverable.
When the field is set to System Administrator, all undeliverable messages are returned
to the System Administrator's mailbox, if it exists. Otherwise the messages are deleted.
There are three nodes in the network, Chandler, Denver, and Houston.
Chandler and Houston both have Voice Processing Unit, and Denver has a non-Inter-Tel
Voice Mail that supports AMIS.
The Voice Mail network depicted in the diagram does not have a universal numbering
plan.
Delivery schedules are not shown.
page 6-415). If the Voice
Undeliverable Messages