Inter-Tel AXXESS Manual page 567

9.40 To monitor a hunt group call (designated supervisor only):
To use the speakerphone: While on hook, enter the Station Call Monitoring feature
1.
code (321). You hear a confirmation tone, and the Speaker button lights. The display
shows ENTER EXT TO MONITOR.
To use the handset: Lift the handset and enter the Station Call Monitoring feature code
(321). You hear a confirmation tone. The display shows ENTER EXT TO MONITOR.
Dial the extension number (or press the lit station speed-dial or DSS/BLF button) of the
2.
station to be monitored. You are automatically connected to the call, and the display
shows MONITORING (username).
To monitor another hunt group member's call: Enter the Station Call Monitoring
3.
feature code (321), and dial the extension number (or press the speed-dial button).
To terminate the monitor feature: If off hook, hang up. If on hook, press the Speaker
button.
9.41 In addition, if running system versions 7.004 and later or 8.002 and later, you can use
the Record-A-Call and Station Monitor features simultaneously.
9.42 To use the Record-A-Call and Station Monitor features simultaneously:
Initiate a monitor on the desired device (feature code 321 by default).
1.
Have the monitored station start a Record-A-Call session (feature code 385 by default).
2.
9.43 Because you cannot monitor a station that is currently recording a call, you must start
the monitor before the Record-A-Call session is initiated. In addition, supervisors cannot ini-
tiate a Record-A-Call session if they are monitoring a station; only the monitored device can
start a Record-A-Call session. If you attempt to monitor a station that is actively recording a
call or if you attempt to record a call while monitoring a station, the phone displays CANNOT
ACCESS FEATURE.
NOTE:
toring.
Barge-In
9.44 For systems running software v9.0 and later, the Barge-In feature adds new functional-
ity to the existing Station Monitoring feature. When silent monitoring a call, the supervisor
now has the following options:
•
Barge-In: Allows the supervisor to barge-in on a call to help the hunt group member/
agent (default feature code 386).
•
Record: Allows the supervisor to record the call to review it later (default feature code
385). The supervisor may also hang up and continue to record the call until one of the
parties on the call hangs up or puts the call on hold. The record option allows the super-
visor to record several calls at once and have them delivered to his or her mailbox.
•
Steal: Allows the supervisor to steal (take away) the call from the hunt group member/
agent (default feature code 387).
•
Join and Record: (For 6-line display endpoints only.) Allows the supervisor to join
and record the call simultaneously. This feature is useful if the supervisor wants to
review the call later.
Barge-In
INTER-TEL
ATM systems do not support the simultaneous use of Record-A-Call and station moni-
® ®
AXXESS MANUAL VERSION 11.0 – May 2008
System Features
Page 5-41
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