Inter-Tel AXXESS Manual page 432

Voice Processing Features
® ®
INTER-TEL AXXESS
B. TIME SLOT GROUPS
1.3
number of voice channels that is used by the applications in that group. Voice channels are
used for processing calls between the phone system and the Voice Processing applications.
1.4
voice channels actually provided by the hardware, due to hardware limitations and/or heavy
system traffic. For example, if an Automated Attendant application is assigned to a time slot
group that has a programmed limit of five voice channels, it can normally support five simulta-
neous transfers of outside calls to extensions. However, if only four voice channels are avail-
able (because all other channels are in use by other applications or the hardware only supports
four channels), a fifth call cannot be completed to that (or any other) application. When all
voice channels are busy, intercom callers hear reorder tone and see a CALL CANNOT BE
COMPLETED display; outside callers hear ringing but their calls are not answered.
1.5
unlikely to encounter busy resources. In addition, the use of applications as recall destinations
and attendants make it even less likely that a caller does not reach an available resource. For
example, an Automated Attendant application can have one Automated Attendant Recall Des-
tination with several voice channels as its recall destination and another Automated Attendant
Recall Destination application (with several voice channels) as its attendant. Recalls from that
Automated Attendant application would be very likely to reach an available voice channel at
one of the Recall Destination applications.
C. MUSIC-ON-HOLD PARAMETERS
1.6
when the call was waiting based on the trunk group on which the call resided. As of version
7.0, the system can be programmed to determine the music source a caller hears based on the
device for which the caller is waiting. By default, the system determines the music source
based on the trunk group on which the call resides.
1.7
•
•
•
NOTE:
Audio Source, the system uses the station's programming. If the field is set to any other option,
such as Board, the system uses the trunk group's audio source, overriding station program-
ming.
Page 4-6
MANUAL VERSION 11.0 – May 2008
Each application is assigned to a "Time Slot Group" which determines the maximum
The programmed voice channel limit for the time slot group may exceed the number of
Because multiple voice channels can be made available to the applications, callers are
Recalls
First Automated
Attendant Recall
Destination application
In previous system versions, the system determined the music source a caller heard
The following fields are programmable for each voice processor application:
Audio for Calls Camped onto this Device: Defines the audio that a caller who is
camped-on to the device hears.
Audio for Calls Holding for this Device: Defines the audio that a caller who is hold-
ing for the device hears.
Audio for Calls Ringing this Device: Defines the audio that a caller who is ringing the
device hears. The default is Ringback.
If the trunk group's audio field, including Music-On-Hold, is set to Use Next Device's
AUTOMATED ATTENDANT
Attendant Recalls
Second Automated
Attendant Recall
Destination application
Time Slot Groups