Inter-Tel AXXESS Manual page 610

System Features
® ®
INTER-TEL AXXESS
Caller ID Enhancements
10.101Because some COs are now requiring that calls have Caller ID set, this release adds the
"Calling Party Number" and "Calling Party Name" fields to the following settings in DB Pro-
gramming.
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•
10.102If the Caller ID is not set on the call, the CO rejects the call when it comes from voice
mail, or the called party may not receive incoming Caller ID on redirected calls.
10.103This release also adds the following fields:
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10.104For node networking, if the connected nodes are running Axxess system software ear-
lier than v11.0, the older version nodes ignore all the new fields and function as it does cur-
rently.
Call Processing Forwarding Priorities
10.105The Call Processing forwarding priorities are designed to provide maximum flexibility
without burdening the calls that do not require Caller ID.
10.106If the Emergency Calling Party Number is configured, Call Processing uses the Emer-
gency Calling Party Number as the outgoing ISDN Caller ID [CLID]. If the Emergency Call-
ing Party Number is not configured, Call Processing uses the station Calling Party Number,
trunk group Calling Party Number, or station extension depending on the "Propagate ID on
Transfer" and "Send Station Caller ID to Attend PBX" flags. See "Caller ID Forwarding" on
page 77
Forwarding call flow.
10.107If the voice mail Caller ID [CLID] is configured, Call Processing uses the voice mail
Caller ID [CLID] when the Message Notification Retrieval application makes an outgoing call.
When a Call Routing Application (CRA) makes an outgoing call, Call Processing forwards the
Caller ID [CLID] based on the "Propagate Original Caller ID on Transfer" flag. See "Caller ID
Forwarding" on
level Caller ID Forwarding call flow.
10.108The trunk group Calling Party Number and Calling Party Name are used only if no
other Calling Party Number can be determined. Call Processing uses the Calling Party Number
and Calling Party Name that is defined in the trunk group only if the original Caller ID
[CLID], station, or voice mail level Caller ID [CLID] information is not set. The trunk group
Caller ID [CLID] has the least precedence than other Caller IDs. The following flowcharts
show how Call Processing forwards the Caller ID [CLID] based on the configuration.
Page 5-84
MANUAL VERSION 11.0 – May 2008
Voice Mail: Allows subscribers to specify the Caller ID [CLID] to use when the voice
mail makes an outgoing call. This field is located in Voice Processor\Devices\Applica-
tions\<application> (see page
Trunk Group: Allows Caller ID information to be used on outbound calls through
trunk groups. This field is located in System\Devices and Feature Codes\CO Trunk
Groups\<trunk group> (see
Emergency Calling Party Number under System\Devices and Feature Codes\Sta-
tions\<station> (see page
Force Trunk Group Calling Party Name and Number under System\Devices and
Feature Codes\CO Trunk groups\<trunk group> (see
for details about these fields. See Figure 5-1 on
page 77 for details about this field. See Figure 5-2 on
6-369).
page 6-207).
6-209).
page 5-85
page 6-241).
for station level Caller ID
page 5-86 for voice mail
Caller ID Enhancements