Inter-Tel AXXESS Manual page 747

34.7 If the Agent Help Extension is an extension list or hunt group, the private call circulates
as usual until it is answered. If an Agent Help request is not answered before the Forward No
Answer timer expires, the request is considered rejected.
34.8 To signal to the other parties that the Agent Help Extension has joined the call, a sys-
tem-wide Agent Help Tone flag can be enabled during DB Programming. If the flag is dis-
abled, there will be no alerting tone. A timer, called the Agent Help Tone Interval timer,
determines how often this tone is generated. If the timer is set to 0, the tone is generated only
when the Agent Help Extension enters the call, a party is added to the call, or the call is placed
on hold and retrieved.
34.9 If the Agent Help feature code is assigned to a phone feature button with a lamp, the
lamp status shows the following:
•
The lamp flashes when the Agent Help Extension is being called.
•
The lamp goes off if the Agent Help request is rejected or the feature is terminated.
•
The lamp is lit solidly when the Agent Help Extension is in the conference.
34.10 When the requesting station user hangs up, all parties are automatically disconnected.
The Agent Help Extension can leave the call at any time, without affecting the other parties, by
hanging up. If the other party (or parties) hangs up first, the requesting station and the Agent
Help Extension remain connected in an intercom call. The requesting station can cancel the
request (or remove the Agent Help Extension from the call) by re-entering the Agent Help fea-
ture code, thereby terminating the feature.
34.11 If necessary, the requesting station in an Agent Help call can use the Hold, Transfer,
Record-A-Call, or other features during the call, while the Agent Help Extension is connected.
However, if any inside party has enhanced speakerphones enabled, the enhanced mode will be
disabled when the Agent Help conference begins and must be re-enabled if still desired.
34.12 The Agent Help feature will not function in the following cases:
•
If the feature is not available, any user attempting to enter the Agent Help feature code
will hear reorder tones and, if at a display phone, see a RESERVED FEATURE display.
•
The Agent Help Extension cannot be in do-not-disturb mode or have call forwarding
enabled. If so, the requesting user will hear reorder tones after entering the Agent Help
feature code or entering the desired extension number. The Agent Help request will not
follow the forward or any programmed system forwarding.
•
If the station user who enters the Agent Help feature code is on a four-party conference
call, the system will send reorder tones to signal that the Agent Help Extension cannot
be added. There can be a maximum of four parties in a conference; attempting to add
the Agent Help Extension would exceed the maximum.
•
If there are no conference circuits available when the station user enters the Agent Help
feature code, the user will hear reorder tones and must try again later when circuits are
available.
34.13 If the call is being monitored by a hunt group supervisor, the monitoring feature is ter-
minated when the Agent Help Extension joins the call; an Agent Help conference call cannot
be monitored.
Agent Help
® ®
INTER-TEL AXXESS MANUAL VERSION 11.0 – May 2008
System Features
Page 5-221
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