Inter-Tel AXXESS Manual page 710

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System Features

23.10 For information about programming the Call Logging feature, see

MANUAL VERSION 11.0 – May 2008

The following calls are not logged under the DIALED calls list:

Calls that left a station message (via the feature code) with the called party's mes-

Calls that requested Agent Help and/or Record-A-Call

Calls that performed a page

A busy endpoint that received a queue callback does not log that call until the queue

callback is answered.

Hunt group calls log one entry per call to that hunt group member. For example, if the

No Answer Advance timer expires and it rings the same member again, it logs another

entry. Also, if it is an all-ring hunt group, it logs an entry per each time it rings every

member. Inter-Tel recommends that the Allow Duplicate Entries flag be disabled if the

user is often involved in these scenarios (see

If the endpoint is using system forward or station forward and the action for that end-

point is to forward immediately/all, the call will not be logged in any of the logs. The

same holds true if the endpoint was being controlled by Unified Communicator and the

Unified Communicator routing rule states that the call should be immediately for-

warded, the call will not be logged in any list.

Call Scenarios

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