Inter-Tel AXXESS Manual page 577

Maintenance of Node-Spanning Hunt Groups
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With node-spanning hunt groups, deleting an agent from a hunt group can be done from
the node on which the hunt group resides or from a remote node.
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Deletion of ACD Hunt Groups in previous versions resulted in all member stations
being logged out. This applies to off-node, logged-in stations also. When the hunt group
is deleted, all remotely logged-in stations are logged out.
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If the extension number of an ACD Hunt Group is changed, any local or remote stations
that are logged in reflect the change. If links are down at the time of the change, remote
nodes do not receive the change and an import/export process is necessary to update the
information on the affected nodes.
•
Removing an Agent ID from a hunt group agent list logs out any station, local or
remote, that is logged in to that hunt group using that Agent ID.
•
With the new node-spanning features of ACD hunt groups, changing Agent IDs can be
done from two possible locations: on the node where the group resides or on a node
where the logged-in station resides.
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During a database restore on a node containing ACD hunt groups that use Agents IDs,
all Agents IDs are placed into each hunt group's removed list. All stations are logged
out during the restore.
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When the extension number of a logged-in station is changed, the new extension is
logged in with the same Agent ID and is not disconnected. This applies to stations
logged in both remotely and locally.
Maintenance of Node-Spanning Hunt Groups
®
INTER-TEL AXXESS
If an agent is deleted on the node containing hunt group(s) of which he is a mem-
ber, then the agent is removed from all hunt group(s) on that node and is logged
out.
If the agent is deleted from a remote node, the agent is logged off from that node,
but remains a member of any hunt group(s) located on other nodes.
When changing an Agent ID on the node where the hunt group resides, the
remotely logged-in station using that Agent ID is logged out even though the
Agent ID still exists on the remote node. The hunt group then contains the new
Agent ID in its removed list, making the new Agent ID available for log-in use.
When changing an Agent ID on the node on which the logged-in station resides (a
node remote from the hunt group), the remote member is logged out and the old
Agent ID no longer exists on that node. The hunt group on the original node con-
tains the old Agent ID in its removed list, because this ID still exists on that node.
System Features
®
MANUAL VERSION 11.0 – May 2008
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