Inter-Tel AXXESS Manual page 579

J. GROUP CALL PICK-UP
9.85 When the Group Call Pick-Up feature is enabled, a call ringing in to a hunt group or
one of its stations can be picked up at any other station. Users can enter the Reverse Transfer
feature code (4) and dial a hunt group's pilot number to pick up a call that is ringing in to the
hunt group's pilot number or to any station within that hunt group.
9.86 The system follows the priority list shown below to determine which call is picked up.
The system follows the hunt group list (always beginning with the first station on the list) to
check each station in the hunt group and then the overflow station for one type of call at a time.
If there is more than one call of the same type at the selected station, the call that was received
by the station first is picked up. Holding calls and queue callbacks cannot be picked up.
Calls to the hunt group pilot number
1.
CO calls
2.
a.
b.
c.
d.
IC calls
3.
a.
b.
c.
d.
NOTE:
the hunt group. You cannot use this feature to pick up calls from members who have logged out
using the Hunt Group Remove feature code. Also, Group Call Pick-up cannot be used on ACD
Hunt Groups that use Agent IDs. It can only be used on hunt groups that use lists of extensions.
If the ACD Hunt Group flag is enabled, the Group Call Pick-up flag is dimmed.
ALSO:
group calls or individual calls.
9.87 To pick up a call that is ringing at a hunt group:
Lift the handset, and/or enter the Reverse Transfer feature code (4). You hear a single
1.
progress tone.
Dial the pilot number of the hunt group where the call is ringing.
2.
Phone: If the system is programmed for direct connection of reverse transferred calls,
you are immediately connected. If not, press the flashing CALL, individual trunk, or
Single-Line Set: You are automatically connected.
Group Call Pick-Up
INTER-TEL
Direct ring-in calls
Transferred calls
Recalls
Camped on calls
Direct ring-in calls
Transferred calls
Recalls
Camped on calls
Group Call Pick-up can only retrieve calls from stations that are currently logged in to
Group Call Pick-up does not affect DSS lamp status any differently than standard hunt
button.
IC
® ®
AXXESS MANUAL VERSION 11.0 – May 2008
System Features
Page 5-53
5