Inter-Tel AXXESS Manual page 433

1.8 When a caller on a node with the v7.0 or later functionality waits for a device on a node
without this functionality, the caller hears the music source programmed for the node trunk
group on the destination node. This is identical to the previous functionality.
1.9 When a caller on a node without the v7.0 or later functionality waits for a device on a
node with this functionality, the caller hears the music source programmed for the device for
which the caller waits. This is the new functionality.
D. COMMUNICATION BETWEEN THE SYSTEM AND THE VOICE PROCESSING UNIT
1.10 The software and hardware that control the Voice Processing applications is located in
the Voice Processing PC. The phone system must be able to communicate with the Voice Pro-
cessing PC for the applications to function. If the phone system is unable to communicate with
the Voice Processing PC, the applications cannot be used and the following occurs:
•
Direct ring-in calls to an application are sent to the primary attendant (if there is one).
•
Intercom calls to applications receive reorder tone. Display phones show <Application
name> IS UNPLUGGED.
•
Administrator phone users see an Alarm 203 (Voice Processing: Communications Link
Down) if the system detects a loss of communications between the phone system and
the Voice Processing PC RS232 port.
•
Calls do not recall to an application. Instead a recalling call remains at the station or
hunt group and rings until it is answered or the Abandoned Call timer expires.
•
If an application is used as a hunt group overflow or announcement station, calls are not
sent to the application, but remain camped on to the hunt group.
•
A transfer to an application camps on until the Recall timer expires. Then it follows the
usual recall path.
•
Calls cannot be forwarded or system forwarded to an application.
•
SMDR information is be recorded in the buffer on the Voice Processing PC hard drive.
•
Database (DB) programming for the Voice Processing features is not allowed.
1.11 Communication between the system and the Voice Processing Unit can be via RS232
connection to the equipment chassis or TCP/IP socket connection to the system CPC or CP
Server. For an ATM-based system, the Voice Processing Unit should be placed close to the first
chassis that provides the first eight voice mail ports. The first or second chassis must also host
the Options Card (OPC) which is used for the remaining 32 voice mail ports.
Communication Between the System and the Voice Processing Unit
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INTER-TEL AXXESS MANUAL VERSION 11.0 – May 2008
Voice Processing Features
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