Table 7-11 Feature Troubleshooting Chart - Inter-Tel AXXESS Manual

Troubleshooting
® ®
INTER-TEL AXXESS
Table 7-11. Feature Troubleshooting Chart (Continued)
Symptom
Cannot transfer CO or inter-
com calls to other stations
(Continued) Cannot transfer
CO or intercom calls to other
stations
Cannot transfer calls to out-
side numbers
Cannot transfer incoming CO
calls or place them on hold
Cannot initiate a conference
Page 7-38
MANUAL VERSION 11.0 – May 2008
Possible Cause
Programming error
Defective station instrument
Defective station card
Defective CPC or CPU Card
User error (e.g., wrong fea-
ture code)
Called station is in do-not-
disturb
Call transferred to an illegal
intercom number
Defective station instrument
Defective CPC or CPU Card
User error (e.g., wrong fea-
ture code)
Programming error
Defective CPC or CPU Card
User error
User error (trunk button
being pressed after initial
connection is made)
Programming error
User error
System capacity exceeded
Defective station instrument
Defective station card
Defective CPC or CPU Card
Corrective Action
Check feature code programming. See PRO-
GRAMMING, page 6-159. Also, check user-pro-
grammable feature key programming. See
FEATURES, page 5-132, and PROGRAMMING,
page 6-308.
Replace the station instrument and/or perform the
keyset self-test as described in INSTALLATION,
page 3-182.
Replace the associated station card.
See page 7-3 for LED and system voltage informa-
tion. Replace the card if faulty.
See FEATURES, page 5-209, for procedures.
A station in do-not-disturb cannot receive trans-
ferred calls.
Use only valid intercom numbers.
Replace the station instrument and/or perform the
keyset self-test as described in INSTALLATION,
page 3-182.
See page 7-3 for LED and system voltage informa-
tion. Replace the card if faulty.
See FEATURES, page 5-209, for procedures.
Check trunk access and toll restriction.
See page 7-3 for LED and system voltage informa-
tion. Replace the card if faulty.
See FEATURES, page 5-209, for procedures.
Set the CO Reseize timer to a higher value. De
fault value is 3 seconds. See
GRAMMING. Or, program the station to disallow
CO Reseize. See PROGRAMMING,
Check user-programmable feature button program-
ming. See FEATURES, page
GRAMMING, page 6-308.
See FEATURES, page 5-213, for correct proce-
dures.
See the maximum system capacities on
in OVERVIEW.
Replace the station instrument and/or perform the
keyset self-test as described in INSTALLATION,
page 3-182.
Replace the associated station card.
See page 7-3 for LED and system voltage informa-
tion. Replace the card if faulty.
page 6-329 in PRO-
page 6-258.
5-156, and PRO-
page 1-5
Feature Issues