Inter-Tel AXXESS Manual page 563

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UCD HUNT GROUPS

9.21 Uniform Call Distribution (UCD) hunt groups provide additional features to improve

hunt group efficiency. The features added when UCD is enabled are as follows:

Announcement and overflow stations pick up unanswered calls when the hunt group

stations are busy.

Hunt group priority ranking places calls to one hunt group before another at stations

that are members of more than one hunt group.

Hunt group supervisors can monitor outside calls of any member of the hunt group.

Announcement and Overflow Stations

9.22 Announcement and overflow stations are individual stations that receive unanswered

calls when all of the hunt group stations are unavailable. (They are not usually included in the

hunt group list.) Announcement and overflow stations can be separate stations, or they can be

the same station. Also, each of the hunt groups can have the same announcement and overflow

stations, or they can be assigned different stations. In an Inter-Tel system network, the

announcement and overflow stations can be off-node devices (see

— Networking

UCD Hunt Groups

This feature requires the UCD Hunt Groups software license.

and for more information about networks and off-node devices).

Call rings in to

Advance Timer

MANUAL VERSION 11.0 – May 2008

Announcement Timer

Announcement

Overflow Timer

Overflow Timer

Recall Timer

an Extension,

Voice Process-

ing, or a Hunt

System Features

Chapters

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