Inter-Tel AXXESS Manual page 451

Voice Processing Features
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INTER-TEL AXXESS MANUAL VERSION 11.0 – May 2008
4.12 After the application is created and programmed, the Voice Mail System Administra-
tor's mailbox is used to make a custom Audiotex recording that explains the options to callers,
as described on page 4-60. The custom Audiotex recording is then assigned to the Call Routing
Announcement application. A caller who listens to the Call Routing Announcement recording
can dial the single-digit location number to reach the designated destination. For example, if
the hunt group extension for a customer support group is programmed for digit 3, the recording
should say something like, "For customer support, press 3."
4.13 The system provides a choice between Primary and Secondary Language prompts and
displays. The available languages are American English, British English, Spanish, and Japa-
nese. Note that Spanish voice prompts use Mexico City Spanish Dialect for VPU and EVMC,
and American Spanish Dialect for EM. The system selects the language to use for each call, as
determined by the trunk, station, and Voice Processing programming. When using a Call Rout-
ing Announcement application with digit translation, the individual Voice Processing applica-
tions assigned to the digits can be programmed to override the device language and provide
prompts in one language only. Using this method, you can program a Call Routing Announce-
4
ment tree that offers callers a choice between languages (Primary and Secondary). See page 4-
27 for more information.
D. DIGIT TRANSLATION NODES
4.14 A "digit translation node" is a digit translation destination that allows further digit
translation options. Unlike extension and mailbox destinations, a digit translation node does
not move the call to a specific location. Instead, it offers additional dialing options. A digit
translation node can use any of the Actions, including transfers to other digit translation nodes.
4.15 The use of digit translation nodes allows the programmer to create a Call Routing
Announcement with several layers to form a digit translation "tree." The tree can be made up
of digits with destinations and/or digit translation nodes with additional translations. There can
be up to 200 digit translation nodes in the system and up to 20 per Call Routing Announcement
application. An example of a Call Routing Announcement application with a multi-layered tree
is shown on the next page.
4.16 After a digit translation node is created, it can be assigned to more than one Call Rout-
ing Announcement application. This allows entire digit translation node hierarchies to be
shared or moved without reprogramming. A digit translation node can only be deleted if it is
not associated with a Call Routing Announcement application.
4.17 Digit translation nodes can be programmed to use either the Primary or Secondary Lan-
guage.
4.18 See "Applications" on page 6-356 for information on creating the Call Routing
Announcement applications and programming digit translation nodes.
Digit Translation Nodes Page 4-25