Inter-Tel AXXESS Manual page 703

e.
f.
g.
C. INTERCOM CAMP ON AND QUEUE CALLBACK
22.14 Camp-on and queue requests allow the caller to wait for an available resource. A station
user waiting for a specific resource (a trunk or a station) will be served before a station user
waiting for a group that contains that specific resource (trunk group or hunt group). This
includes camped on Emergency Call feature 911 [999] calls – if the Emergency Call feature
uses a trunk group, requests for specific trunks will be processed ahead of the emergency call.
Camp On
22.15 When a station user calls a busy station or hunt group, the system sends a busy signal.
The caller can wait off hook to camp on (after the Camp-On timer expires) and hear music
while waiting until the called station is available. The system periodically sends call waiting
signals to the busy station(s).
22.16 A user can camp on to busy stations on other nodes and will hear the other node's
music-on-hold while camped on.
22.17 If a station enables do-not-disturb while an intercom call is camped on, the camped-on
caller is removed from the camped on state and that caller receives do-not-disturb indications
(see page
22.18 To camp on to an extension number:
Intercom Camp On and Queue Callback
INTER-TEL
Camp on: Do not hang up, your call camps on. When the called station is
2.)
available, a private call is placed. See
Request a callback (queue): This is similar to camping on except that you
3.)
hang up and wait for the busy station to be available. For more information,
see page 5-177. If your phone has menu buttons, you can press the
menu button.
If you hear a repeating signal of four fast tones and a pause, the station is in do-
not-disturb. You can use the Queue Callback feature or, if enabled on your phone,
use the Do-Not-Disturb Override feature to place a non-handsfree call to the sta-
∞
tion by pressing
ture code (373) or pressing the
If the called station is busy, in do-not-disturb, or there is no answer, you can leave
a message waiting indication with the station itself or with the station's message
center. For details, see page
Model 8560 Phone users can press the
menu button.
If the called station is a busy phone, and if all the necessary conditions for OHVA
are enabled, you can complete the call using the Off-Hook Voice Announce fea-
ture. For a complete explanation of this feature, see
5-205). Intercom callers cannot camp on to a station that is in do-not-disturb.
•
All Phones: If you hear a busy signal when calling an extension number and want
to camp on, do not hang up. You hear music (if enabled) while camped on. When
the station is available, a private call is automatically placed and you hear repeat-
ing double tones until the call is answered. The display shows WAITING FOR
(username).
•
Phones with menu buttons: You may press one of the following menu buttons:
– LEAVE MESSAGE: This button appears only if you have called a station.
Press this button to leave a message waiting indication at the station. See
page 5-179 for details.
® ®
AXXESS MANUAL VERSION 11.0 – May 2008
page 5-177
or and entering the Do-Not-Disturb Override fea-
SPCL
menu button.
OVERRIDE DND
5-179. Executive Display, Professional Display, and
LEAVE MESSAGE or LEAVE VOICE MAIL
page
System Features
for details.
QUEUE
5-190.
Page 5-177
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