Inter-Tel AXXESS Manual page 723

E. TRUNK CAMP ON AND BUSY TRUNK CALLBACK (QUEUE)
26.16 Camp-on and queue requests allow the caller to wait for an available resource. A station
user waiting for a specific resource (a trunk or a station) will be served before a station user
waiting for a group that contains that specific resource (trunk group or hunt group). This
includes camped on Emergency Call feature 911 [999] calls.
Camp On
26.17 When a station user attempts to select a busy outgoing trunk or trunk group, the system
sends a busy signal. The station user can wait off hook to camp on until the trunk is available.
26.18 A user can camp on to busy resources on other nodes and will hear the other node's
music-on-hold while camped on. When the system has several routing options for a call, it tries
to use each route, in order, until it finds a free route. If it is unable to find a free route, the sys-
tem tries once again to use the first route. If the first route is still busy, the system camps on to
the first route.
26.19 To camp on to an outgoing trunk group:
When you hear a busy signal after selecting an outgoing trunk, do not hang up. You
1.
camp on and hear music until a trunk in the trunk group is available. The display shows
WAITING FOR (trunk name).
When you hear a single progress tone and outside dial tone, dial the desired telephone
2.
number. The associated CALL button or individual trunk button flashes slowly.
Busy Trunk Callback (Queue)
26.20 If you attempt to select a busy outgoing trunk group and hear a busy signal or if you
camp on, you can request a callback (queue) and hang up until the system signals your station
that a trunk in the trunk group is available. Each station can place only one queue request at a
time. If a second request is made, the first request is canceled and replaced by the second
request.
26.21 A user cannot queue onto busy resources on another node.
26.22 Queue callbacks must be answered before the Queue Callback timer expires. If a call-
back is not answered, the queue is canceled. If the station is busy when a trunk in the queued
trunk group becomes available, the queue request is placed at the end of the queue list.
26.23 To queue a busy outgoing trunk:
Phone: When you hear a busy signal while selecting a trunk or if you are camped on,
1.
press the
back feature code (6) and hang up. The display shows QUEUE REGISTERED FOR
(trunk name).
Single-Line Set: When you hear a busy signal while selecting a trunk or if you are
camped on, hookflash (press
Hang up.
Your station rings when the queued trunk is available. Display phones show TG XXXX
2.
(or group name) IS NOW AVAILABLE.
Phone: Lift the handset and/or press the fast-flashing CALL button, individual trunk
3.
button, or the
ated CALL button or individual trunk button flashes slowly. If ARS was used when the
call was placed originally, the number is dialed automatically.
Trunk Camp On and Busy Trunk Callback (Queue)
®
INTER-TEL AXXESS
menu button or press
QUEUE
RECALL
button. Then dial the desired telephone number. The associ-
ANSWER
®
MANUAL VERSION 11.0 – May 2008
∞
or and enter the Queue Call-
SPCL
) and enter the Queue Callback feature code (6).
System Features
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