Inter-Tel AXXESS Manual page 638

System Features
® ®
INTER-TEL AXXESS
P. EMERGENCY CALL FEATURE
It shall be the responsibility of the entity or person(s) completing installation and mainte-
nance of hardware or software described herein to research, comply with and be responsi-
ble for the specific governmental rules and regulations regarding Emergency Outgoing
Access 911 [999 in Europe] of the geographic location in which such functions are per-
formed.
10.184The phone system immediately allows access to local emergency facilities whenever a
station user enters the Emergency Call feature code (defaults to 911 or 999). When activated,
the Emergency Call feature will select a trunk or route the call based on the device program-
ming. The digit(s) required to call the local emergency services facility (defaults to 911 or 999)
are then automatically dialed. Because a condition may exist where a critical situation needs to
be reported, this feature will override all toll restrictions and trunk access programming.
10.185In versions prior to 7.0, when a user dialed 911 [999] at intercom dial tone, the system
selected an idle trunk using the trunk access code programmed for this feature (defaults to
Trunk Group 1) or an individual line code (direct trunk access). As of version 7.0, however, the
emergency extension is programmable on a per-station basis (see
Day/Night Emergency Outgoing Access lists are provided to validate the extension making the
emergency call. When a user dials 911 [999] at intercom or CO dial tone, emergency outgoing
access is granted based on how system programming and what the user dialed, as described
below.
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MANUAL VERSION 11.0 – May 2008
If the user dials the emergency feature code from a station with a trunk or trunk group
programmed as the Emergency Extension, the Emergency Call feature routes the call
based on the station's Emergency Extension. The trunk or trunk group does not validate
the station originating the emergency call against the trunk group's Emergency Day/
Night Outgoing Access List. An idle trunk is seized, and the system automatically dials
Emergency Number 1.
If the user dials the emergency feature code from a station with ARS programmed as
the Emergency Extension:
The Emergency Call feature routes the call based on the station's Emergency
a.
Extension.
The call is routed to Route Group 1.
b.
The call tries the first facility group in Route Group 1.
c.
The trunk group or node trunk group validates the station originating the emer-
d.
gency call against the group's Emergency Day/Night Outgoing Access List.
If the call is denied, it tries the next member in the facility group. If each member
e.
denies the call, the call tries the next facility group in Route Group 1's list.
If everything is denied due to Emergency Outgoing Access, the call is routed once
again to Route Group 1. The call then tries the first facility group in Route Group
1. The trunk group or node trunk group does not validate the station originating
the emergency call against the group's Emergency Day/Night Outgoing Access
List. If no trunks are available, the call tries the next member in the facility group.
If all of the members are unavailable, the call camps-on to Route Group 1 until a
trunk is available.
NOTICE
page
Emergency Call Feature
6-203). In addition,