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Error Messages and Fault Codes
The Fault Codes may or may not be displayed with the message. Use the procedures under
each fault code / Error Message to fix the problem.
•
016-413 - Communication error with Xerox SMart eSolutions server. Make sure the
machine proxy settings are correct.
Procedure
Make sure NVM location 700-498 is set to 1.
–
Validate with the System Administrator that their network supports DNS and they
allow network traffic (HTTPS / SSL) to the outside world, initiated from the device.
–
A Proxy server may be required for the communication to the outside world depend-
ing on the customer network configuration. If that is the case the Proxy Server set-
tings must be configured.
1.
Have the System Administrator validate the DNS settings and Proxy Server
Settings on CWIS. DNS is in the following location [Properties Tab > Connec-
tivity > Protocols > TCP/IP].
2.
Proxy Server Settings is in the following location [Properties Tab > Connectiv-
ity > Protocols > Proxy Server].
–
If either of these are not possible, Smart eSolutions cannot be enabled at this cus-
tomer site and must be disabled using the CWIS, refer to
•
016-414 - Communication error with Xerox SMart eSolutions server. Check your Network
Settings.
Procedure
Make sure NVM location 700-498 is set to 1.
1.
Have the System Administrator validate the DNS settings and Proxy Server Settings
on CWIS. DNS is in the following location [Properties Tab > Connectivity > Proto-
cols > TCP/IP].
2.
Proxy Server Settings is in the following location [Properties Tab > Connectivity >
Protocols > Proxy Server].
•
016-415 - Communication error with Xerox SMart eSolutions server. Communication has
timed out.
Procedure
Make sure NVM location 700-498 is set to 1.
1.
The server or the network may be down or too busy.
2.
Contact the System Administrator to determine if there is a network problem.
3.
If issues persist for an extended period - TBD.
•
016-416 - Communication error with Xerox SMart eSolutions server. An invalid response
has been detected.
Procedure
Make sure NVM location 700-498 is set to 1.
1.
The server or the network may be down or too busy.
2.
Contact the System Administrator to determine if there is a network problem.
3.
If issues persist for an extended period - TBD.
•
016-417 - Communication error with Xerox SMart eSolutions server. Check your Network
Settings.
Procedure
Initial Issue
WorkCentre 5335 Family Service Documentation
1.
2.
GP
17.
07/2011
6-53
BUS Updated 12/2011
Have the System Administrator validate the DNS settings and Proxy Server Settings
on CWIS. DNS is in the following location: Properties Tab > Connectivity > Proto-
cols > TCP/IP.
Proxy Server Settings are in the following location: Properties Tab > Connectivity
> Protocols > Proxy Server.
General Procedures & Information
GP 17
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