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Error Code And Strings - Canon imageRUNNER C1335 Series Service Manual

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2
Technical Explanation > Embedded RDS > Error code and strings

Error code and strings

The following error information is displayed on the communication error log details screen.
(Here, "server" means UGW.)
No.
Code
Cause
1
0000 0000 Unmatched Operation Mode
2
0500 0003 Turning OFF and then ON the main
power of this machine while the
communication test had not been
performed although E-RDS is enabled.
3
0xxx 0003
Blank schedule data have been received
from UGW.
4
0xxx 0003
Communication test has not completed. Perform and complete a communication
5
84xx 0003
A communication test has been
attempted with the E-RDS switch being
OFF.
6
8600 0002
Processing (event processing) within the
8600 0003
device has failed.
8600 0101
8600 0201
8600 0305
8600 0306
8600 0401
8600 0403
8600 0414
8600 0415
7
8700 0306 Improper value is written in at the head
of the NVMEM domain (nonvolatile
memory domain) of E-RDS.
8
8700 0306 Improper value is written in at the head
of the NVMEM domain (nonvolatile
memory domain) of Ae-RDS.
9
8xxx 0004
Method which E-RDS is not supporting
attempted.
10 8xxx 0101
Communication with UGW has been
successful, but an error of some sort has
prevented UGW from responding.
When (Null) is displayed at the end
of the message, this indicates that
there has been an error in the HTTPS
communication method.
2
Technical Explanation > Embedded RDS > Error code and strings
Remedy
Initialize the E-RDS setting (ERDS-DAT).
Perform a communication test (COM-
TEST).
Perform and complete a communication
test (COM-TEST).
test (COM-TEST).
Set E-RDS switch (ERDS) to 1, and then
perform a communication test (COM-
TEST).
Turn the device OFF/ ON. If the error
persists, replace the device system
software. (Upgrade)
Turn the device OFF/ ON.
Turn the device OFF/ ON.
Contact help desk.
Perform and complete a communication
test (COM-TEST).
No.
Code
Cause
11
8xxx 0201
During the communication test, there
8xxx 0202
has been some kind of error in the
8xxx 0203
schedule values passed from UGW.
8xxx 0204
8xxx 0206
12 8xxx 0207
The schedule data in the inside of
8xxx 0208
E-RDS is not right.
13 8xxx 0221
Alarm/Alert filtering error: The number
of elements of the list specified by the
server is over restriction value.
14 8xxx 0222
Alarm filtering error: Unjust value is
included in the element of the list
specified by the server.
15 8xxx 0304
The semaphore consumption error at the
time of a communication test.
16 8xxx 0709
When upgrading firmware, the
TrackingID notified by Updater differs
from the thing of UGW designates.
17 8xxx 2000
Some other kind of communication error
has occurred.
18 8xxx 2001
The header of the URL of the registered
UGW is not in https format.
19 8xxx 2002
A URL different to that specified by the
UGW has been set.
20 8xxx 2003
Communication attempted without
confirming network connection, just
after turning OFF and then ON the main
power of this machine in which the
network preparations are not ready.
21 8xxx 2004
Communication with UGW has been
successful, but an error of some sort has
prevented UGW from responding.
22 8xxx 200A • TCP/IP communication fault
• The IP address of device is not set.
23 8xxx 200B Server address name resolution has
failed.
24 8xxx 2014
Could not connect to proxy server due to
improper address.
2-115
Remedy
When the error occurs, report the details
to the support section.
After the UGW side has responded, try
the communication test again.
Perform a communication test (COM-
TEST).
Alert filtering is not supported by UGW.
Alert filtering is not supported by UGW.
Try again a communication test after a
period of time.
Obtain the sublog, and contact the
support department of the sales
company.
Perform and complete a communication
test (COM-TEST).
Contact help desk.
Contact help desk.
Check the network connection, as per
the initial procedures described in the
troubleshooting.
Perform a communication test (COM-
TEST) about 60 seconds later, after turn
on the device.
Try again after a period of time.
Check detailed error code (Hexadecimal)
and [Error details in UGW] from UGW
displayed after the message.
• Check the network connection, as per
the initial procedures described in the
troubleshooting.
• When proxy is used, make the settings
for proxy, and check the status of the
proxy server.
Check that Internet connection is
available in the environment.
Check proxy server address / port and
re-enter as needed.
2-115

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Table of Contents

Troubleshooting

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Imagerunner c1325 series

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