Error Code And Strings - Canon imageRUNNER 2525 Series Service Manual

No.2 A communication test results NG! even if network setting is set properly.
Cause: No proper firmware has been installed, or E-RDS settings have not been completed.
Remedy: The following points should be checked.
1. Check the firmware compatibility of device.
2. Check network conditions such as proxy server settings and so on.
3. Check E-RDS setting.
a) Check the communication log from COM-LOG.
b) If RGW-ADR or RGW-PORT setting has changed, restore default value by Servicemode > #CLEAR > ERDS-DAT.
c) If CA certificate file has changed, restore the original certificate file installed at the factory shipment to the device by using
a service support tool.
No.3 There was a log, indicating "Network is not ready, try later (No.22)" in error details of COM-LOG list.
Causes: A certain problem occurred in networking.
Remedy: Check and take actions mentioned below.
1. Check networking conditions and connections.
2. Turn on the power supply of a device and perform a communication test (Servicemode > #E-RDS > COM-TEST about 60
seconds later.
No.4 "Unknown error" is displayed though a communication test has done successfully.
Causes: A certain problem was in the server side, or possibly a network load has been added.
Remedy: The following points should be checked.
1. Change data transmission schedules, and then see how things going.
2. Try again after a period of time. If the same error persists, check the UGW status with a network and UGW administrator.

■ Error code and strings

The error information appeared to a communication test log is as follows. ( Here, "server" means UGW)
By error list, error No.1 and No.2 display only an error character strings.
Error No 3 henceforth, these are displayed in the following form.
[*][Error character strings] : [Method name] [Server side detailed error]
*: Error character strings head "*" is added to the error generated by the communication
test.
No. Code Error character strings
1 0500 0003 SUSPEND: Communication test is not
performed.
2 0xxx 00f2 Event Registration is Failed
3 8xxx 2001 URL Scheme error(not https)
4 8xxx 200A Server connection error
5 8xxx 2002 URL server specified is illegal
6 8xxx 2014 Proxy connection error
7 8xxx 201E Proxy authentication error
*Network is not rea
dy , try later : get
Causes
The communication test had not been
performed, though E-RDS is enabled.
Processing (event processing) within
the device has failed.
The header of the URL of the registered
UGW is not in https format.
Displayed in the event of a TCP/IP com-
munication fault. Also displayed when
an attempt is made at communication
with the device IP address not set.
A URL different to that specified by the
UGW has been set.
Could not connect to proxy server due
to improper address.
Proxy authentication is failed.
105
2. Technical Explanation
Remedy
Select and perform Servicemode >
#E-RDS > COM-TEST.
Turn the device OFF/ ON. If the er-
ror persists, replace the device sys-
tem software. (Upgrade)
Check that the value of Service
mode > #E-RDS > RGW-ADR is
https://a01. ugwdevice.net/ugw/
agentif010.
Check the network connection, as
per the initial procedures described
in the troubleshooting.
Check that the value of Service
mode > #E-RDS > RGW-ADR can
be https:// a01.ugwdevice.net/ugw/
agentif010.
Check proxy server address and
re- enter as needed.
Check the user name and pass-
word required in order to login to
the proxy, and re-enter as needed.