Error Code And Strings - Canon imageRUNNER ADVANCE C3325 Series Service Manual

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Technical Explanation > Embedded RDS > Error code and strings

Error code and strings

The following error information is displayed on the communication error log details screen.
(Here, "server" means UGW.)
• The error information are displayed in the following form.
[*] [Character strings] [Functional classification (Method name)] [Error details provided by
UGW]
NOTE:
"*" is added to the top of the error text in the case of an error in communication test
(method name: getConfiguration or communicationTest) only.
No. Code Character strings
1 0000 0000 SUSPEND: mode Unmatched Operation Mode
changed.
2 0500 0003 SUSPEND: Turning OFF and then ON the
Communication test main power of this machine
is not performed. while the communication
test had not been performed
although E-RDS is enabled.
3 0xxx 0003 Server schedule is Blank schedule data have
not exist been received from UGW.
4 0xxx 0003 Communication test Communication test has not
is not performed completed.
5 84xx 0003 E-RDS switch is A communication test has
setted OFF been attempted with the
E-RDS switch being OFF.
6 8600 0002 Event Registration Processing (event processing)
8600 0003 is Failed within the device has failed.
8600 0101
8600 0201
8600 0305
8600 0306
8600 0401
8600 0403
8600 0414
8600 0415
7 8700 0306 SRAM version Improper value is written in
unmatch! at the head of the NVMEM
domain (nonvolatile memory
domain) of E-RDS.
2 Technical Explanation > Embedded RDS > Error code and strings
Cause Remedy
Initialize the E-RDS setting
(ERDS-DAT).
Perform a communication test
(COM-TEST).
Perform and complete a
communication test (COM-
TEST).
Perform and complete a
communication test (COM-
TEST).
Set E-RDS switch (E-RDS)
to 1, and then perform a
communication test (COM-
TEST).
Turn the device OFF/ ON.
If the error persists, replace
the device system software.
(Upgrade)
Turn the device OFF/ ON.
No. Code Character strings
8 8700 0306 SRAM AeRDS Improper value is written in
version unmatch! at the head of the NVMEM
domain (nonvolatile memory
domain) of Ae-RDS.
9 8xxx 0004 Operation is not Method which E-RDS is not
supported supporting attempted.
10 8xxx 0101 Server response Communication with UGW has
error (NULL) been successful, but an error
of some sort has prevented
UGW from responding.
When (Null) is displayed
at the end of the message,
this indicates that there has
been an error in the HTTPS
communication method.
11 8xxx 0201 Server schedule is During the communication
8xxx 0202 invalid test, there has been some
8xxx 0203 kind of error in the schedule
8xxx 0204 values passed from UGW.
8xxx 0206
12 8xxx 0207 Internal Schedule is The schedule data in the
8xxx 0208 broken inside of E-RDS is not right.
13 8xxx 0221 Server specified list Alarm/Alert filtering error: The
is too big number of elements of the list
specified by the server is over
restriction value.
14 8xxx 0222 Server specified list Alarm filtering error: Unjust
is wrong value is included in the
element of the list specified by
the server.
15 8xxx 0304 Device is busy, try The semaphore consumption
later error at the time of a
communication test.
16 8xxx 0709 Tracking ID is not When upgrading firmware, the
match TrackingID notified by Updater
differs from the thing of UGW
designates.
17 8xxx 2000 Unknown error Some other kind of
communication error has
occurred.
18 8xxx 2001 URL Scheme The header of the URL of the
error(not https) registered UGW is not in https
format.
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Cause Remedy
Turn the device OFF/ ON.
Contact help desk
Perform and complete a
communication test (COM-
TEST).
When the error occurs, report
the details to the support
section.
After the UGW side
has responded, try the
communication test again.
Perform a communication test
(COM-TEST).
Alert filtering is not supported
by UGW.
Alert filtering is not supported
by UGW.
Try again a communication test
after a period of time.
Obtain the sublog, and contact
the support department of the
sales company.
Perform and complete a
communication test (COM-
TEST).
Check that the value of URL of
UGW (RGW-ADR) is https://
a01.ugwdevice.net/ugw/
agentif010.
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