Of15 Xerox Secure Access Rap - Xerox WorkCentre 5687 Series Service Manual

OF15 Xerox Secure Access RAP

Overview
Xerox Secure Access uses an external device, such as a card reader or biometric device, to
authorize access to the machine. The reader then passes the information to the controller,
which handles the authentication process, including which GUI screens are displayed, accept-
ing GUI responses that defines their content and order. The controller can pass user identities
and passwords directly to the machine after gathering the data from an external server. All
communication is via a secure network link, Figure 1 Network Diagram.
Xerox Secure Access is controlled via the CentreWare Web GUI. The active status is displayed
in tools within Access Control. If communications cannot be established with the Xerox Secure
Access Server, the service may be temporarily disabled by touching the now enabled Off but-
ton within the Xerox Secure Access tools window. Once communication is re-established the
stored Xerox Secure Access setting are restored.
Card reader or
biometric device
Client PC
Authentication device
Controller
Figure 1 Network Diagram
Initial Actions
Before working on the Xerox Secure Access, test the machine in the service mode to ensure
no faults are displayed and that the machine is functioning properly. If it is not, repair any prob-
lems before proceeding with diagnosing the Secure Access Accessory. Diagnostics can be
entered to test copier functionality when Secure Access is installed.
Perform the steps that follow:
• Check the connection between the Card Reader and the Secure Access Authentication
Device.
WorkCentre 5687 Family
Server
workcentre
Ethernet - secure link
Ethernet
• Check which LED's are on or blinking on the Secure Access Authentication Device. If the
LEDs on the Secure Access Authentication Device are not operating, go to Secure
Access Authentication Device Failure.
• Check for the LED's are on or blinking on the Card Reader. If the LEDs on the Card
Reader are not operating, go to Card Reader Failure.
• If customers have problems of install / setting up, or any other problems related to their
Secure Access Administrator, they should refer to the Installation / Administration Guide
or contact Xerox Technical Support.
Secure Access Authentication Device Failure
The primary failure modes are power problems or failed hardware components. The symptom
of these failures can be detected by observing the LEDs on the Secure Access Authentication
Device, Figure 2.
Down link port
Up link port
Figure 2 Authentication device
Check the power to the Secure Access Authentication Device.
• Check the power supply at the wall socket. If there is no power at the wall socket, have
the customer restore power and continue when confirmed.
• Disconnect the power cord from the wall socket and the power supply. Check the power
cord for continuity and damage. If necessary install a new power cord.
Disconnect the power cord from the power supply and plug the power cord into the wall
outlet. Using a multimeter, check for line voltage at the end of the power cord discon-
nected from the power supply. If there is power at the wall but not at the end of the power
cord. Install a new power cord.
• Disconnect the small power cord from the Secure Access Authentication Device. Check
there is +5V at the connector that plugs into the Secure Access Authentication Device. If
there is no +5V, install a new the power supply.
August 2007
2-797
Card reader
Power supply
connection
connection
Status Indicator RAPs
OF15