Xerox WorkCentre 5687 Series Service Manual page 971

Table 4 Status messages S to W
Status
UI Message Code Reason for Message
Staple capacity exceeded. 11-560 BM disabled - too many pages Each booklet must not
Job completed without sta-
pling
Staple count low. Please 11-542 BM staples low
ensure you have replace-
ment Staple Cartridge.
Staple count low. Please 11-545 Staple cartridge low
ensure you have replace-
ment Staple Cartridge
Stapling disabled, out of 11-554 Stapling disabled, out of staples Perform 11-050-110,
staples
Stapling feature requires 11-555 Stapling disabled, zero / one
two or more pages page
Stapler is unavailable. 11-910 Stapler head motor 1 fails to
Check for obstructions in move or not primed
the stapler.
Stapling is unavailable. 11-911 Staple head 2 motor fails to
Check for obstructions in move
the BM stapler.
Stapling not available. 11-553 Stapling disabled, out of service Perform 11-050-110,
Please call for assistance
System error, copier is no 16-557 Network controller - DC plat-
longer available form fails to recover in less than
5 minutes after a crash
System error, copier is no 16-558 Network controller - DC com-
longer available munications unavailable
WorkCentre 5687 Family
Reference / Action UI Message
System error, scanner is
exceed 15 sheets unavailable
Perform 11-063-170,
11-411-170 RAP and
11-403-170, 11-413-
170 RAP
System memory is full etc. 19-503 EPC memory resources low
Perform 11-364-110
RAP for LCSS, 11-
364-130, 11-370-130
RAP for HCSS, 11-
364-170, 11-370-170
RAP for HCSS BM
System memory is full etc. 19-507 Memory resources low
11-360-110 RAP for
LCSS, 11-050-130,
11-360-130 RAP for
HCSS, 11-050-170, System memory is full etc. 19-508 Internal memory handling sta-
11-360-170 RAP for
HCSS BM
Instruct customer
System memory is full etc. 19-509 Internal memory job truncated
Clear obstruction from
stapler. Perform 11-
050-110, 11-360-110
RAP for LCSS, 11-
050-130, 11-360-130
RAP for HCSS, 11- System reset required,
050-170, 11-360-170 please switch off the
RAP for HCSS BM machine, then switch on
the machine
Clear obstruction from
stapler. Perform 11- The BM is unavailable.
403-170, 11-413-170 Please call for assistance.
RAP
The Booklet Maker and Tri-
folder are currently unavail-
11-360-110 RAP for able
LCSS, 11-050-130,
11-360-130 RAP for
HCSS, 11-050-170,
11-360-170 RAP for
HCSS BM
Perform 16A RAP
DC platform call failed
August 2007
2-779
Table 4 Status messages S to W
Status
Code Reason for Message Reference / Action
14-508 When start is selected but scan Switch off the
service is unable to acquire machine then switch
resources on the machine, GP
14. Wait for a few min-
utes, if scanning is still
not available, go to
03-330, 03-462 RAP
Memory becomes
available, job is can-
celled or documents
are removed from
DADH. Perform 19-
401, 19-402, 19-403
RAP
High EPC usage. Per-
form 19-401, 19-402,
19-403 RAP
Usage is above inter-
tus mediate EPC usage
threshold. Perform 19-
401, 19-402, 19-403
RAP
Usage exceeds inter-
mediate EPC usage
threshold. Perform 19-
401, 19-402, 19-403
RAP
16-550 Network controller - system Switch off the
enters customer sw upgrade machine then switch
mode on the machine, GP
14.
03-553 HCSS-BM communications fail- Perform 03-363 RAP
ure. Fault 03-363 is raised.
11-920 Failure of any BM or TF func- Check for obstructions
tion in the HVF BM and
the tri-folder. Check
that the HVF BM and
tri-folder interlocks are
made. Switch the
machine OFF and
ON, GP 14.
the current fault codes
list for HVF BM or tri-
folder faults and per-
form the appropriate
RAP.
Status Indicator RAPs
Check
OF4b