Xerox WorkCentre 5687 Series Service Manual page 952

Table 14 16-5XX Status codes
Status
Code UI Message Reason for Message
16-525 Some Network Controller The network controller's Scan
services are not available. to Distribution service process
Please notify the machine has stopped
administrator
16-526 Some Network Controller The network controller's SMB
services are not available. service process has stopped.
Please notify the machine
administrator
16-527 Some Network Controller The network controller's TCP/IP
services are not available. service process has stopped.
Please notify the machine
administrator
16-528 Some Network Controller The network controller's WS
services are not available. Scan Temp service process has
Please notify the machine stopped.
administrator
16-529 Some Network Controller The network controller's Scan
services are not available. Compressor service process
Please notify the machine has stopped.
administrator
16-535 Immediate Job Overwrite ESS Immediate Image Over-
failed. Please perform and write Error
On Demand Overwrite
immediately
16-536 Network controller error. The ESS XSA service is
Please contact system unavailable. The fault is due to
administrator. a failure of internal communica-
tion in the network controller.
16-537 Incomplete Network Inter- Any scan to distribution service
face window not available
16-538 Internal address book Could not communicate with
unavailable. Please notify the LDAP server
machine administrator
16-539 Cannot connect to prime or Could not communicate with
backup authentication primary or alternate authentica-
server. tion server
16-540 Incomplete Network Inter- Death of any authentication
face window services
Status Indicator RAPs
OF4a
Status
Reference / Action Code UI Message
Network controller 16-541 Cannot receive internet
reset manually initi- jobs. Please call for assis-
ated by customer tance
Network controller
reset manually initi- 16-542 Image too large to process.
ated by customer Please alter job and scan
again
Network controller 16-543 Accounting problem.
reset manually initi- Please notify machine
ated by customer administrator
Network controller
reset manually initi-
ated by customer 16-544 Ensure network cables are
properly connected
Network controller
reset manually initi- 16-545 Network scanning commu-
ated by customer nication error. Please notify
machine administrator
The status is cleared
when the ESS com- 16-546 Network scanning filing
pletes the On error. Please notify
Demand Image Over- machine administrator
write
The ESS XSA ser-
vice becomes avail-
able.
16-547 Network scanning tem-
plates could not be
Reset network con-
retrieved. Please notify
troller
machine administrator
Verify LDAP server
setup at web UI, verify
server is online, check
16-548 Network scanning error.
network connectivity
Please notify machine
Verify authentication
administrator
server setup at web
UI, verify server is
online, check network
16-549 Network scanning is not
connectivity. Can con-
available. Please notify
figure authentication
machine administrator
to use guest mode
Reset network con-
troller
August 2007
2-760
Table 14 16-5XX Status codes
Reason for Message Reference / Action
Could not communicate will Verify POP3 server
POP3 server settings at UI. Verify
server is online and
check network con-
nectivity
Insufficient resources to pro- Reduce scan size,
cess the image reduce scan resolu-
tion
Network controller - authoriza- Authorization should
tion file on the system is cor- be disabled until the
rupted. No jobs can be accounting SA can
authorized. purge and reload the
authorization data-
base
Network controller detected that Check the network
the network cable is discon- cable connections
nected
Network controller - unrecover- Network controller
able scan to file communication reset manually initi-
error ated by customer.
Resubmit job
Network controller - network Verify destination
repository filing error address; check repos-
itory setup; verify
repository is online.
Check network con-
nectivity. Resubmit
the job
Network controller - scan to file Verify remote tem-
template retrieval failure plate pool settings;
verify that the tem-
plate repository is
online. Check network
connectivity
Network controller - scan to file Resubmit job. If prob-
job processing error lem persists, network
controller reset manu-
ally initiated by cus-
tomer
Network controller - failure of If problem persists,
any scan to file services network controller
reset manually initi-
ated by customer.
Resubmit job.
WorkCentre 5687 Family