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A
B
•
Insert a pause ( , ) between the first and second digit of the dial string. In the
Dialling Options select Dialling Characters / Pause / Add Character / Save.
The Fax only dials once and hangs up or the busy tone has unusual timing, frequency or
level. The busy tones are recognized.
Y
N
Check the number for a voice or tone answer.
Check that the values at location 20-461 to 20-466 are set to the correct defaults to
match the appropriate country setting.
The Fax is working correctly. Send a three page test Fax to a known good Fax machine.
Print a Protocol Report and check for errors. Re-enter the details from the fax options
Check that the customer is dialing the correct number. The number is correct.
Y
N
Ask the customer to dial the number using the appropriate access codes.
Enable audio line monitor (Enter Tools / Fax setups / Fax Transmission defaults / audio line
monitor) and set to ON max time and High volume.
Dial the Fax number and listen for a dial tone or dialing and answer tones. A
present.
Y
N
Enter Fax dC Routines, dC131 NVM Read / Write. Reset the value at the following loca-
tion:
20-281 Line1CurrentDetect = 0
20-282 Line2CurrentDetect = 0 A Fax tone is present.
Y
N
Go to the 20G Embedded Fax Checkout.
Install new components as necessary:
•
Embedded fax PWB, PL 20.10 Item 4.
•
Telephone cable, PL 20.10 Item 8.
The Fax is working correctly. Send a three page test Fax to a known good Fax machine.
Print a Protocol Report and check for errors.
The dial tone - dialling answer tones are present.
Y
N
The exchange is receiving the digits too quickly or is not processing the digits correctly.
Ask the customer if the exchange is DTMF (Dual Tone Multiple Frequency) or pulse dial-
ing.
Perform the following:
•
Ensure that the machine is set for the correct dialing tone.
Enter Fax dC Routines, dC131 NVM Read / Write. Reset the values at location 20-
230 FaxLine1DialTypeDef and at location 20-231 FaxLine2DialTypeDef set to 0 =
Tone or 1 = Pulse.
•
Insert a pause ( , ) between the first and second digit of the dial string. In the Dialling
Options select Dialling Characters / Pause / Add Character / Save.
•
Enter Fax dC Routines, dC131 NVM Read / Write. Set NVM Location 20-621 Fax-
TimeBeforeDial to 13.
C
Status Indicator RAPs
20B
C
The Fax only dials once and hangs up or the busy tone has unusual timing, frequency or level.
Are the busy tones recognized.
Y
N
•
Check the number for a voice or tone answer.
•
Check that the values at location 20-461 to 20-466 are set to the correct defaults to
match the appropriate country setting.
•
If the voltages are correct. Enter Fax dC Routines, dC131 NVM Read / Write. Set
NVM Location 20-650 FaxRingDetectorMaxFreq to 48 = 50Hz or 54 = 44Hz.
The fax is working correctly. Send a three page test Fax to a known good Fax machine. Print a
Protocol Report and check for errors. Re-enter the details from the fax options
Fax
tone
is
August 2007
2-714
WorkCentre 5687 Family
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