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11G-170 Copy Damage in the HCSS BM RAP
Use this RAP to identify and correct the causes of copy damage in the HCSS BM.
Procedure
WARNING
Switch off the electricity to the machine, GP 14. Disconnect the power cord. Electricity
can cause death or injury. Moving parts can cause injury.
Check the following:
•
Check the alignment between the IOT and the HCSS BM, ADJ 11.1-170.
•
Look for paper fragments in the HCSS BM paper path. Paper fragments can move
through the IOT and HCSS BM paper path without causing a problem until they finally
wedge themselves at some point. A likely place for a paper fragment to be wedged is at
the hole punch assembly, where the top and bottom guides form the narrowest part of the
paper path.
•
Ensure that the diverter gate, PL 11.66 Item 1, operates correctly and has it's full move-
ment.
•
Ensure that the hole punches park at the fully open position. If they protrude even slightly,
a jam will occur in the narrow paper path of the hole punch. Refer to the 11-350-170 Hole
Punch Not Home RAP.
•
Check that all the idler rolls in the HCSS BM paper path are free to rotate, particularly
those on the jam clearance guides. Refer to ADJ 4.1 Machine Lubrication.
•
Make sure that the jam clearance guides 5a, 5b and 5d close and latch correctly.
•
Check that the paper path ribs of the jam clearance guide 5b, PL 11.66 Item 14 and the
lower exit cover, PL 11.62 Item 14, are free of scores and nicks. Check also for contami-
nation and glue from label stock.
•
Make sure that the compiler carriage tampers move to the correct paper size, refer to the
following:
–
11-005-170, 11-006-170, 11-310-170, 11-311-170 Compiler Carriage Front Tamper
Move Failure RAP.
–
11-007-170, 11-008-170, 11-312-170, 11-313-170 Compiler Carriage Rear Tamper
Move Failure RAP.
•
Check that the paper size reported on the user interface corresponds to the actual paper
size loaded in the trays, refer to the 07D Tray 1 and 2 Wrong Size Paper RAP.
•
Make sure that the BM tampers move to the correct paper size, refer to the 11-066-170,
11-384-170 HCSS BM Tamper Failure RAP.
•
Ensure that the BM paper guide, PL 11.80 Item 7, closes and latches correctly.
•
If the top sheet of paper is being been torn from booklets, check that the components in
the lower crease roll gear and clutch assembly are correctly installed. Refer to the
replacement procedure in REP 11.52-170 BM Crease Rolls, Gears and Bearings.
•
If heavy-weight paper is used, the paper can stop in the vertical transport and cause a 10-
126 fault. The fault is caused when the vertical transport motor is over loaded. Check the
position of the jam clearance guide 5a6a and 5B. Check the vertical transport rolls and
bearings for contamination. If necessary remove and clean the drive shaft and the bear-
ings. If the problem continues then install a new transport motor 1B, PL 11.70 Item 5.
WorkCentre 5687 Family
11H-170 Mis-Registration in Stapled and Unstapled Sets
RAP
Use this RAP to identify and correct the causes of mis-registration in stapled sets, resulting in
staples missing some sheets in the set, or poorly registered non-stapled sets.
Procedure
Switch off the electricity to the machine, GP 14. Disconnect the power cord. Electricity
can cause death or injury. Moving parts can cause injury.
A probable cause of mis-registration is the condition of the paper and/or damage such as, curl,
wrinkle, creases, dog ears, etc.
•
Curl, wrinkle and creases are probably caused in the IOT, go to the IQ1 Image Quality
Entry RAP.
•
For other copy/print damage and dog ears, go to the 11G-170 Copy Damage in the HCSS
BM RAP.
Check the following:
•
Check the alignment between the IOT and the HCSS BM, ADJ 11.1-170.
•
Turn over the paper stack in the tray in use.
•
Use a new ream of paper in the tray in use.
•
Paper type, especially recycled paper, can lead to registration problems. Try changing to
a different brand or type of paper.
•
Ensure that the guides in the paper trays are correctly set and reported on the UI for the
paper size loaded, refer to the 07D Tray 1 and 2 Wrong Size Paper RAP.
•
Check that paper type is set correctly. If heavyweight paper is used but not set at the UI,
the compiler capacity can be exceeded.
•
Check for obstructions in the compiler.
•
Ensure that the compiler belts in the compiler carriage operate correctly and that the belts
are not damaged, PL 11.75 Item 12. Refer to the 11-120-170, 11-122-170 Compiler Car-
riage Jam RAP to check the compiler carriage eject roll motor.
•
Ensure the paddle roll mechanism in the eject housing of the compiler carriage is operat-
ing correctly, refer to the 11-024-170, 11-025-170 Compiler Carriage Paddle Position Fail-
ure RAP.
•
Make sure that the compiler carriage tampers and BM tampers move to the correct paper
size, refer to the following:
–
11-005-170, 11-006-170, 11-310-170, 11-311-170 Compiler Carriage Front Tamper
Move Failure RAP.
–
11-007-170, 11-008-170, 11-312-170, 11-313-170 Compiler Carriage Rear Tamper
Move Failure RAP.
–
11-066-170, 11-384-170 HCSS BM Tamper Failure RAP.
August 2007
2-535
WARNING
Status Indicator RAPs
11G-170, 11H-170
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