Fax Network Line 1 Fault Rap - Xerox WorkCentre 5687 Series Service Manual

20-331, 20-339, 20-341 Fax Network Line 1 Fault RAP

20-331 No communication via the PSTN 1 port.
20-339 Fault at fax port 1 on the fax card.
20-341 Miscellaneous faults on the embedded fax PWB.
Initial Actions
Make a backup of the phone book and the customer settings, using the NVM save and restore
tool on the PWS. Refer to Portable Work Station and Tools, GP 5.
Procedure
Switch off the machine, then switch on the machine, GP 14. The fault still occurs.
Y N
Go to SCP 6 and complete the final actions.
Check the connection pins on the extended Fax PWB, GP 7. The pins are good.
Y N
Install a new extended fax PWB, PL 20.10 Item 2.
Check that the customer line is operational, plug a phone into the line and check for a dial tone.
If a phone is not available then use a line test tool, PL 26.10 Item 3. The phone line connec-
tion is good,
Y N
The telephone line has a fault, inform the customer to have the line checked by the tele-
phone company.
Install new parts in the following order:
• Telephone cable, PL 20.10 Item 8.
• Embedded fax PWB, PL 20.10 Item 4.
Status Indicator RAPs
20-331, 20-339, 20-341, 20-332, 20-340
20-332, 20-340 Fax Network Line 2 Fault RAP
20-332 No communication via the PSTN 2 port.
20-340 Fault at port 2 on the extender fax PWB.
Initial Actions
Make a backup of the phone book and the customer settings, using the NVM save and restore
tool on the PWS. Refer to Portable Work Station and Tools, GP 5.
Procedure
Switch off the machine, then switch on the machine, GP 14. The fault still occurs.
Y N
Go to SCP 6 and complete the final actions.
Check the connection pins on the extended fax PWB, GP 7. The pins are good.
Y N
Install a new extended fax PWB, PL 20.10 Item 2.
Check that the customer line is operational, plug a phone into the line and check for a dial tone.
If a phone is not available then use a line test tool, PL 26.10 Item 3. The phone line connec-
tion is good,
Y N
The telephone line has a fault, advise the customer to have the line checked by the tele-
phone company.
Install new parts in the following order:
• Telephone cable, PL 20.10 Item 8.
• Embedded fax PWB, PL 20.10 Item 4.
August 2007
2-710 WorkCentre 5687 Family