3Com CoreBuilder 7000 Management Manual page 515

3Com Corporation L
The duration of the warranty for the CoreBuilder 7000/7000HD Chassis and Switch Engine is: Enhanced One-year Limited -— return to
factory for free repair. One year warranty with 90 days of Advance Hardware Replacement service, subject to availability.
The duration of the warranty for all other CoreBuilder 7000 Hardware Modules is: One Year limited — return to factory for free repair.
Advance Hardware Replacement service is available for an additional fee, subject to availability.
H
ARDWARE
S
OFTWARE
Y 2000 W
EAR ARRANTY
O W
BTAINING ARRANTY
S
ERVICE
W
IMITED ARRANTY
3Com warrants its hardware products to be free from defects in workmanship and materials, under normal
use and service, for the following lengths of time from the date of purchase from 3Com or its authorized
reseller:
Network Interface Cards
Other hardware products
*unless otherwise specified above
Spare parts and spares kits
If a product does not operate as warranted above during the applicable warranty period, 3Com shall, at its
option and expense, repair the defective product or part, deliver to Customer an equivalent product or part
to replace the defective item, or refund to Customer the purchase price paid for the defective product. All
products that are replaced will become the property of 3Com. Replacement products may be new or
reconditioned. Any replaced or repaired product or part has a ninety (90) day warranty or the remainder of
the initial warranty period, whichever is longer.
3Com warrants that the software programs licensed from it will perform in substantial conformance to the
program specifications therefor for a period of ninety (90) days from the date of purchase from 3Com or its
authorized reseller. 3Com warrants the media containing software against failure during the warranty period.
No updates are provided. 3Com's sole obligation with respect to this express warranty shall be (at 3Com's
discretion) to refund the purchase price paid by Customer for any defective software products, or to replace
any defective media with software which substantially conforms to applicable 3Com published specifications.
Customer assumes responsibility for the selection of the appropriate applications program and associated
reference materials. 3Com makes no warranty or representation that its software products will meet
Customer's requirements or work in combination with any hardware or applications software products
provided by third parties, that the operation of the software products will be uninterrupted or error free, or
that all defects in the software products will be corrected. For any third party products listed in the 3Com
software product documentation or specifications as being compatible, 3Com will make reasonable efforts to
provide compatibility, except where the non-compatibility is caused by a "bug" or defect in the third party's
product.
In addition to the Hardware Products Warranty and Software Products Warranty identified above, 3Com
warrants that all Heritage 3Com products sold or licensed to Customer on and after January 1, 1998 that are
date sensitive will continue performing properly with regard to such date data on and after January 1, 2000,
provided that all other products used by Customer in connection or combination with the 3Com products,
including hardware, software, and firmware, accurately exchange date data with the 3Com products, with the
exception of those products identified at 3Com's Web site, http://www.3com.com/products/yr2000.html, as
not meeting this standard. A product is considered a "Heritage 3Com product" if it is a member of a product
family which was manufactured by 3Com prior to its merger with US Robotics Corporation. This Year 2000
limited warranty does not apply to Heritage US Robotics Corporation products. If it appears that any such
product does not perform properly with regard to such date data on and after January 1, 2000, and Customer
notifies 3Com before the later of April 1, 2000, or ninety (90) days after purchase of the product from 3Com
or its authorized reseller, 3Com shall, at its option and expense, provide a software update which would effect
the proper performance of such product, repair such product, deliver to Customer an equivalent product to
replace such product, or if none of the foregoing is feasible, refund to Customer the purchase price paid for
such product.
Any software update or replaced or repaired product will carry a Year 2000 Warranty for ninety (90) days or
until April 1, 2000, whichever is later.
Customer must contact 3Com's Corporate Service Center or an Authorized 3Com Service Center within the
applicable warranty period to obtain warranty service authorization. Dated proof of purchase may be
required. Products returned to 3Com's Corporate Service Center must be pre-authorized by 3Com with a
Return Material Authorization (RMA) number marked on the outside of the package, and sent prepaid and
packaged appropriately for safe shipment, and it is recommended that they be insured. The repaired or
replaced item will be shipped to Customer, at 3Com's expense, not later than thirty (30) days after receipt of
the defective product by 3Com.
Dead- or Defective-on-Arrival. In the event a product completely fails to function or exhibits a defect in
materials or workmanship within the first forty-eight (48) hours of installation but no later than thirty (30) days
Lifetime
1 year*
90 days