Voice Call Queuing Command Set - ADTRAN AOS Version R10.1.0 Command Reference Manual

Command Reference Guide
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Call queuing is a voice feature that pools multiple incoming calls into a single call queue that can be
answered by members of the queue. The call queuing feature can be configured to play on-hold music and
user-customized messages that inform callers of the status of their call.
For more information about configuring call queuing, refer to the quick configuration guide Configuring
Call Queuing on the NetVanta 7000 Series (article number 3417) available online at
https://supportforums.adtran.com.
To create a call queue and enter the Voice Call Queuing Configuration mode, enter the voice queue
<extension> command at the Global Configuration mode prompt. For example:
>enable
#configure terminal
(config)#voice queue 6407
(config-6407)#
The following commands are common to multiple command sets and are covered in a centralized section
of this guide. For more information, refer to the section listed below:
cross-connect on page 67
exit on page 73
shutdown on page 82
All other commands for this command set are described in this section in alphabetical order:
call-distribution on page 3782
deliver-member <extension> on page 3783
dequeue-extension on page 3784
description <text> on page 3785
digit-action dial-extension <extension> on page 3786
greeting on page 3787
lock on page 3788
login-member <extension> on page 3789
max-number-calls <number> on page 3790
max-wait-time <seconds> on page 3791
member <extension> on page 3792
name <queue> on page 3793
overflow-extension <extension> on page 3794
prefix <characters> on page 3795
rest-period <seconds> on page 3796
ringback-only on page 3797
ring-time on page 3798
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Copyright © 2012 ADTRAN, Inc.

Voice Call Queuing Command Set

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