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ADTRAN Quality Management System (QMS) Manual
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ADTRAN Quality Management System (QMS) Manual

ADTRAN Quality Management System (QMS) Manual

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QUALITY MANAGEMENT MANUAL
DOCUMENT APPROVAL:
Chief Executive Officer
VP of Quality
Thomas R. Stanton
Edward E. Rohlfs
This document is the property of ADTRAN. Its use is conditional upon the user's agreement not to copy, reproduce, or transfer
to a third party in whole or in part or to reproduce the material described herein or for any other purpose without the written
permission from ADTRAN. This notice does not apply if expressly specified otherwise in a contract between ADTRAN and the
second party.
DOCUMENT CONTROL
Any changes in the methods or procedures outlined in this document must be approved by Quality Management. The Change
Control History includes a brief description of the changes made and compatibility with earlier releases. The current revision
of this document is controlled by Document Control and maintained on ADTRAN's internal network.
Document Q101, Revision W (Printout Uncontrolled)
Page 1 of 23

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Summary of Contents for ADTRAN Quality Management System (QMS)

  • Page 1 Edward E. Rohlfs This document is the property of ADTRAN. Its use is conditional upon the user’s agreement not to copy, reproduce, or transfer to a third party in whole or in part or to reproduce the material described herein or for any other purpose without the written permission from ADTRAN.

  • Page 2: Table Of Contents

    MANAGEMENT RESPONSIBILITY RESOURCE MANAGEMENT PRODUCT REALIZATION MEASUREMENT, ANALYSIS AND IMPROVEMENT DEFINITIONS Attachment I QUALITY POLICY STATEMENT Attachment II ADTRAN ORGANIZATIONAL CHART Attachment III QMS PROCESS MAP Attachment IV 4 LIFE CYCLE MODEL REFERENCE DOCUMENTS ANSI/ISO/ASQ Q9001-2008 Quality management systems requirements TL9000 4.0...

  • Page 3: Statement Of Purpose

    These are evolving characteristics and require continued improvement. The ultimate objective of Total Quality Management and ADTRAN’s QMS is customer satisfaction. ADTRAN’s QMS is designed to meet and exceed all of the hardware and software requirements of TL9000 and ISO9001 The system described in this manual is applicable to all functions within the company that may have an impact on the quality of our products or services, either directly or indirectly.

  • Page 4: Quality Management System

    (GEN05.4) The Document Control organization is responsible for distribution of new and changed documents. Customer supplied documents and data are identified as such and controlled in the same manner as ADTRAN documentation. (GEN05.1 and GEN05.12) Each manager is responsible for ensuring that the most current revision of applicable documentation is available where used.

  • Page 5: Management Responsibility

    Quality Policy The Quality Policy Statement is defined by ADTRAN top management and re-examined at least once a year when this document is reviewed and revised. Acceptance by the Executive staff is recorded as the signature of the Vice President of Quality.

  • Page 6: Resource Management

    Management Review The QMS at ADTRAN is in review on a continuous basis. However, specific audits by qualified personnel occur on a scheduled basis so that each process of ADTRAN’s QMS is audited to ensure continued system effectiveness and improvement.

  • Page 7: Product Realization

    Life Cycle Model (Attachment 4) ADTRAN maintains an integrated set of guidelines to cover the entire product life cycle from conception through end of life. ADTRAN Work Instructions have been developed to control the planning of product sun setting. (GEN02.3, GEN04.4, GEN05.5, GEN09.3, GEN09.7, GEN09.9, SL13, TS19, TS19.1)
  • Page 8 (GEN14.1, SL12, TS19.5) ADTRAN has a documented recall process to ensure the identification and recalling of products that are unfit to remain in service. (SL12)
  • Page 9 Bill of Material entries, Piece Part Drawings, PCB Artwork, Test Set and Documentation, Design Verification Testing, Acceptance Test Procedure etc. The entire set of ADTRAN policies and procedures is intended to influence the quality of designs, reduce the length and cost of the development cycle, and to meet the requirements of our customers.
  • Page 10 Quality. Records of these reviews are maintained. (GEN06.11) Purchase Orders (Pos) are placed using ADTRAN assigned released part numbers that are unique to the specific part. Purchase Orders include the applicable Quality System to be applied and all contract requirements. The supplier has the responsibility for ensuring that purchased products meet ADTRAN specifications for quality.
  • Page 11 Emergency Service ADTRAN’s Technical Services is available through a toll-free 800 number 24 hours every day, including holidays. When a problem cannot be resolved by telephone, engineers are dispatched to the problem site within the timeframe requested by the customer. Overnight emergency loaner units can be provided as part of ADTRAN’s service.

  • Page 12: Measurement, Analysis And Improvement

    Control of Monitoring and Measuring Equipment ADTRAN uses an outside service to perform equipment calibration a minimum of two times a year. Each service results in calibration of a portion of the equipment requiring calibration. Primarily, each piece of equipment will be calibrated once each year.
  • Page 13 Operators work from detailed work instructions. Records are maintained on all inspection and testing activities. ADTRAN performs functional and final testing to engineering released Acceptance Test Procedures (ATP). The continuous flow lines at ADTRAN utilize the concepts of all personnel as inspectors to visually detect workmanship defects prior to packaging.

  • Page 14: Definitions

    ADTRAN. (GEN21.1) Corrective Action The ADTRAN corrective action procedure defines the means by which anyone with a problem can cause action to occur for resolution of a problem. The problem may be related to product or process. The originator defines the problem and assigns the individual responsible for resolution.
  • Page 15 Product Result of a process (Hardware, Processed Material, Service, Software) Record Document stating results achieved or providing evidence of activities performed. Repair Action on a nonconforming product to make it acceptable for the intended use. Rework Action on a nonconforming product to make it conform to the requirements. Quality Management System Management system to direct and control an organization with regard to quality.
  • Page 16 Material Review Board ADTRAN Manufacturing Material Requirements Planning Acceptance Test Procedure MSDS Material Safety Data Sheet Analytical Troubleshooting Manufacturing Test ADTRAN Work Instruction Non-conforming Material Report Baan ERP System Marketing Requirements Document Bill of Material New Product Introduction CaPS Customer and Product Service...
  • Page 17 QUALITY POLICY “The ADTRAN team will provide our Customers with dependable, cost effective, on-time products and services; we expect our products to perform without interruption to stated specifications.” Thomas R. Stanton, Chief Executive Officer Edward E. Rohlfs, Vice President of Quality...
  • Page 19 Organization of Key Executives Attachment II 05-01-09 Document Q101, Revision W (Printout Uncontrolled) Page 19 of 23...
  • Page 21 (Figure 3) ADTRAN QUALITY MANAGEMENT SYSTEM, 05-01-09 Top Management Training Sales/Marketing Engineering Purchasing Operations Ops QA Global Quality Establish Policy, Control Quality Objectives, System Management Management Review Documentation Responsibility Establish/Improve Administer Quality System Quality System Qualify / train Resource Provide Resources...
  • Page 22 DEVELOPMENT INTERNAL & EXTERNAL SUPPORT ACTIVITIES (e.g. HR, TRAINING, IT, TECH SUPPORT, CFO, QUALITY) DESIGN ENGINEERING Product Product Creation & Management Definition ADTRAN PRODUCT LIFE CYCLE MODEL Attachment IV 05-01-09 Document Q101, Revision W (Printout Uncontrolled) Page 22 of 23...
  • Page 23 Q101 REVISION HISTORY Revision Date Revised Author Paragraph Description 10/14/92 Initial Release 12/23/92 Added and modified support document numbers and titles. 12/04/93 Changes support document numbers. 01/14/94 4.1.2 Add, “is the management representative” to 1 line of par. 4.1.3 Added quarterly management review of quality data. 4.19 Added last par.