Other Faults - Xerox WorkCentre 5222 Service Manual

A B C D E
There is a problem with Receive transmission test. Perform Receive trans-
mission tests with other stations within the company. Check that there is
no problem with the machine and then ask the customer to check the sta-
tus of the remote machine.
Analyze the protocol trace, refer to Section 2 and then proceed with servicing.
Check the machine settings and if necessary, ask the customer for permission to test
the machine in the mode in which the problem occurs.
Analyze the protocol trace when the problem reoccurs, for FAX problems go to
FAX Diagnostics, or go to Section 2 to proceed with servicing.
There is an image quality problem.
Y N
If there is an alignment problem, obtain separate Platen/DADF output samples, refer
to Section 4 Adjustments and then proceed with servicing.
Refer to Section 3 IQ1 IOT Image Quality Entry RAP and then proceed with servicing.
There is a problem with the network.
Y N
There is a problem with the USB connection.
Y N
There is an image quality problem.
Y N
The problem lies in a certain Client PC.
Y N
There is a problem with a certain application or programming language A.
Obtain the latest information on restrictions and technical information. Pro-
ceed accordingly.
Check the settings of that particular Client PC and if necessary ask the user to
reinstall the printer driver.
Refer to IQ1 IOT Image Quality Entry RAP and then proceed with servicing.
If the problem persists, ask the user to reinstall the printer driver.
Check the machine settings and if necessary ask the user to reinstall the printer driver.
If the problem continues, replace the network cable. If the problem persists, replace the USB
cable. Check the machine settings and discuss the problem with the customer's network
administrator.
Table 1 Other Faults
Problem
Duplexing is not available as a Ensure the Duplex electrical connector is secure
selection on the display. 10.1)
Copies jam in the Finisher when Verify condition of paper. If good, check that part
the output tray is near maximum 655N128 can be used to support tray.
capacity.
Launch Version
WorkCentre 5225, 5230
GP 2
Corrective Action
(PL
February, 2008
1-5
Table 1 Other Faults
Problem
ADF inoperative after PWB Reload Software
replacement.
Can not make copies when Enter
Auditron is enabled. Machine will operate without auditron restriction.
Loud snapping noise is heard. Enter
button. If noise is present there is binding in toner drive
system. Repair as required
Sets are not offset in Center Tray. Perform
E-mail icon not visible in display on Perform
email enabled machine.
Customer wishes to distinguish Perform
FAX output from prints or copies.
Corrective Action
ADJ 9.3.1.
UI Diagnostic Mode. Select Copy on screen.
Component Control [042-003] and press the Start
(PL 4.2)
Center Tray Offsetting.
E-Mail Icon.
FAX Output Separation.
Service Call Procedures
Call Flow