Call Flow - Xerox DocuColor 12/DCCS50 Service Manual

Lighter/Darker to Auto Contrast
Sharpness to Normal
Preset Color Balance Normal
Color Shift to Normal
Color Saturation to Normal
Copy Position to No Shift
Variable Color Balance Normal
b. Run four copies of the Color Test Pattern.
c. Check the image quality. If the customer has identified any Image Quality Defects or
problems, Go to IQ 1 Image Quality Troubleshooting Entry
5. If there is a problem in the BASIC COPIER MODE, go to the Call Flow.
6. For DC12 with a Digital Front End (DFE): if there is a problem associated with the DFE or
Print mode, refer to the service documentation for the installed DFE.
For DCCS50: if there is a problem associated with the DFE or Print mode, go to the
OF19-1 IDFE Fault Entry RAP.
7. If there are no problems in the BASIC COPIER MODE, go to
Service Call Procedures
Initial Actions, Call Flow

Call Flow

This procedure should be performed at every service call.
Procedure
The machine is a DC12 Printer.
Y N
Place the Color Test Pattern on the Document Glass. Make a copy from each paper tray.
The Copier/Printer can copy from all trays.
Y
RAP.
Final Actions.
Place two originals into the DADF and program a duplex job. The
copy from the DADF
Y
Check for installed Accessories (Foreign Interface, Edit Pad, EPC, Finisher, Convenience
Stapler, or HCF). Check for correct operation. The Accessories function correctly.
Y
A B
1/05
1-4
manuals4you.com manuals4you.com
N
NOTE: Not all fault codes can be displayed on the UI. Connect the PWS and launch
the DC12 diagnostic tool to ensure that any fault code is displayed. Some codes will
appear only the Last 40 Faults list.
A fault code is displayed.
Y N
Go to the GP 4 Intermittent Problem
NOTE: Most RAPs are in Section 2, but the RAPs for Accessories are located in
Section 8. Sorter fault code appear in both sections; the Chain 11 RAPs in Section
8 are for the Sorter bins of the optional Finisher - be sure to select the correct
RAP when troubleshooting Chain 11 faults.
Go to the RAP for the displayed fault code.
N
A fault code is displayed.
Y N
The problem is with jam recovery.
Y N
Check the DADF Document Sensors for debris or damage. Check the
document mechanical drives and Feed Rolls for contamination, wear,
damage, or binding.
.Go to the OF5-1 DADF Jam Recovery
Go to the RAP for the displayed fault code.
N
A fault code is displayed.
Y N
• For Foreign Interface problems go to the
• For Stapler problems go to the
• For EPC failures, go to the OF3-1, Fault Entry RAP.
• For Edit Pad problems, go to the
Fail RAP.
C
RAP.
Copier/Printer can
RAP.
3-333 Foreign Interface RAP.
ST-1 Convenience Stapler RAP.
02-282 Edit Pad PWB Communication
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