Juniper QFabric QFX3000-G Hardware Documentation page 945

Contacting Customer Support to Obtain a Return Materials Authorization for a QFX
Series Device or Component
Copyright © 2018, Juniper Networks, Inc.
Removing a Transceiver
If you are returning a QFX Series device or component to Juniper Networks for repair or
replacement, you must first obtain a Return Materials Authorization (RMA) from the
Juniper Networks Technical Assistance Center (JTAC).
After locating the serial number of the device or component you want to return, open a
case with Juniper Networks Technical Assistance Center (JTAC) on the Web or by
telephone.
For instructions on locating the serial number of the device or component you want to
return, see the following device instructions:
Locating the Serial Number on a QFX3008-I Interconnect Device or Component on
page 867
Locating the Serial Number on a QFX3100 Director Device or Component on page 866
Locating the Serial Number on a QFX3500 Device or Component on page 872
Locating the Serial Number on a QFX3600 or QFX3600-I Device or Component on
page 871
Locating the Serial Number on a QFX5100 Device or Component on page 868
Locating the Serial Number on a QFX5110 Device or Component
Locating the Serial Number on a QFX5200 Device or Component
Locating the Serial Number on a QFX10000 Switch or Component
Locating the Serial Number on a QFX10002 or Component
Before you request an RMA from JTAC, be prepared to provide the following information:
Your existing case number, if you have one
Serial number of the component
Your name, organization name, telephone number, fax number, and shipping address
Details of the failure or problem
Type of activity being performed on the device when the problem occurred
Configuration data displayed by one or more
You can contact JTAC 24 hours a day, seven days a week on the Web or by telephone:
Case Manager at CSC: https://www.juniper.net/cm/
Telephone: +1-888-314-JTAC (+1-888-314-5822), toll-free in the USA, Canada, and
Mexico
Chapter 58: Returning Hardware
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