Scp 3 Normal Call Actions; Scp 4 Fault Analysis; Scp 5 Final Actions - Xerox WorkCentre Pro 412 Service Manual
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Also See for WorkCentre Pro 412:
- Service manual (380 pages) ,
- User manual (212 pages) ,
- Quick start manual (28 pages)
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Service Call Procedures
SCP 3 Normal Call Actions
Normal Call Actions are used to determine the reason for the service call.
Procedure
NOTE: If an error message appears at any time. Refer directly to the error code tables in
RAP, and perform the procedure.
Perform the Following:
1. Review any defective print or copy samples.
2. If the LCD is completely blank, switch off the machine. Wait 10 seconds. Switch on the machine. If the
LCD is still blank, go to 7-6 Malfunction, No Power (LCD or LED).
3. If connected to a network, verify with the customer, that it is permissible to disconnect the machine from
the network.
4. Check and record the total number of images made by the machine.
5. Make a note of any parts requiring cleaning or replacement, refer to 7-1 Preventative Maintenance.
6. Go to SCP4 Fault Analysis.
SCP 4 Fault Analysis
Fault Analysis is used to identify a fault.
Procedure
Exercise the machine in all modes until the fault is determined.
Perform the following:
•
If an error message is displayed, go to 7-2 Diagnostics.
•
If an image defect is evident, go to 7-3 Scanner.
•
If there are problems in sending or receiving FAXs, go to 7-4 FAX.
•
If a print defect is evident, go to 7-5 Print Quality.
•
If the machine is malfunctioning, go to 7-6 Malfunction.
•
When the fault is corrected, go to SCP 5 Final Actions.
SCP 5 Final Actions
Final Actions are used to evaluate the total operation of the system and to identify the actions required to
complete the service call.
Procedure
Complete the following:
•
Perform any remaining cleaning or replacement actions, referred to in SCP 3.
•
Exercise the machine in all modes, making copies and / or prints from all trays, utilising the ADF and
the document glass.
•
If necessary, make a proof copy of a customer document.
•
Remove and destroy any copies of test patterns.
•
Provide customer training if required.
•
If any of the customers selections were changed, return them to the customers preferred settings.
•
Complete all administrative tasks.
Ensure the machine and service area are clean before leaving the customer premises.
2-2
August 2001
1-1
Error Codes
WorkCentre Pro 412
Launch Issue
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